...And they are still up to their old tricks. Lowes goaded me into taking a Lowe's credit card to get 5% discount on purchases in some in-store promo.
I've had the card about 6 months. I don't use it much. Last month, I had a whopping $24.18 balance which I paid, but the mail was a bit slow and the payment arrived a day late. I didn't charge anything this month so I was stunned to get a bill for $26.18!
So for the 1 day late payment, they charged me the exact amount I paid, $24.18 and then tacked on a $2.00 "minimum interest charge" as if charging 100% late fee for one day was not enough, they charged 7,000% interest! Its frankly hard to believe. I was sure it must have been a mistake so I called. I got an auto attendant who advised that I owed $26.18 in late fees and interest on a bill paid that totalled $24.18 It is frankly hard to believe.
So I kept saying "agent" and "representative" to the automatic attendant who ignored my requests and asked if I'd like to close the account. I replied "you bet your *** I want to close it" and cut up the card and sent it back the a check for $26.18. 7300% interest and penalities for one day late. Here's the clincher; they time bills with only 3 weeks to pay them but they mail them a week after closing so you might have 10 days to turn the payment around before this happens.
I have an excellent credit rating and will make sure that i never deal with GE (who owns Synchrony) and Lowes ever again.
What a rip off! There's a photo of my statement for any disbelievers.
Product or Service Mentioned: Lowes Credit Card.
Reason of review: Poor customer service.
Monetary Loss: $26.
Preferred solution: Full refund.
Lowes Cons: Sunchrony bank -who killed my relationship with lowes.