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Had gift card stolen purchased in Cartersville Georgia they gave me absolutely no help though they knew and could see on the film who stoled the card would not cooperate

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

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It's not that they don't want to help. They cannot help.

It is in the policy that they cannot reimburse for a gift card. No matter the circumstances. Since you bought it, you are responsible for it. Report the theft to the police.

Lowe's can and will provide the police information to track the thief. It's all they can do.

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