State: Tennessee Product: Lowes Customer Care Clear all filters (7 of 460 reviews match)
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Lowe’s refused a fire pit that I purchased 3 years ago.it had never been opened and I had the receipt.us as consumers have to suffer the financial losses from their poor return policy.i have spent several thousand dollars with Lowe’s in the last 5 years and now they...
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3 comments
Anonymous
#1727248

It has more than likely been discontinued and replaced with a different model. Stores don't have places to restock discontinued items and if they had taken it back it would have been moved to a discounted clearance area.

Why do you expect stores to take a loss on something you have had sitting around your house for 3 years? Why did you purchase it in the first place if you didn't use it? Sell it on Craigs list for whatever you can get for it.

If there is a loss, it should be yours for not being able to make a wise purchasing decision. I wonder where you are going to shop that has a return policy that will let you return items you have had sitting around your house for 3 years...good luck with that.

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Review
#1611317 Review #1611317 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Refuse to make good on product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Full refund
1.0
Details
Ordered a 96 gal trash can back on 2/2 online to be sent to the Dyersburg Tn store with an expected delivery date of 2/9, called yesterday to see if order had arrived and the lady told me to call back tomorrow because it would probably be on that nights truck, I call...
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Review
#1187049 Review #1187049 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery
i locked my key in my car near the fence display and trailers at Lowes on madison street in clarksville tn on friday 3/25/17 and went into the store and talked to the night manager about- would it be alright if i left in over night . the second key was to arrive in the...
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2 comments
Anonymous
#1307791

I see spelling errors and a lack of punctuation in this complaint.

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Review
#1025762 Review #1025762 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • I was told one thing and got a total other
  • Poor service poorly planning and poor execution
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
2.5
Details
· Recently I purchased a zero turn mower from Lowes that was returned to the store by another customer. The ticket on the mower specifically stated I was able to purchase the Lowes protection plan and that the mower came with a 3-year manufacturer’s warranty. I...
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Review
#901859 Review #901859 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Pro service tech
  • Delivery techs
  • Pro service manager
Reason of review
All of the above
Preferred solution
Let the company propose a solution

Lowes of Greeneville, Tn John electrical department

1.0
Details
This incident occured at the Lowes in Greeneville, Tn on 10/6/16 at about 6:30 p.m. I was buying receptacles which came out of two boxes marked .59/each. When they rang up at 1.07, I stopped the cashier and said there was an error. At that point she called John from electrical. We walked over together to the boxes marked .59, and I showed him where I took them from. He immediately became defensive and insisted that they came from the box marked 1.19. He did not look at the sku numbers or do anything else to back up his assertions. At this point I told him to get me a manager. He told me "you get the manager." After he left the scene, I checked the sku numbers with several of the other recepticles in the .59 box and they matched. The ones from the 1.19 box did not match. After being treated with blatant disrespect, I had to do his job also. This treatment by an employee is a disgrace to me as a customer and to Lowes as a corporation who purports to provide customer service.
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Review
#939114 Review #939114 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Arrogant employee
  • No communication
Reason of review
Poor customer service
Tags
  • LOWES Home
  • Home maintenance supply

Lowes Customer Care Review

1.0
Details
Customer service very rude at the 800-445-6937 number I was being talked down Tia's well.
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Review
#908414 Review #908414 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes Customer Care Review

5.0
Details
I got some amazing help at Hopkinsville, KY location. Mike was his name . He was super helpful with gathering and loading the wood I needed considering I had my baby with me . It was greatly appreciated .
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Review
#861444 Review #861444 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts