You will regret | Lowes in Morristown, Tennessee

We had hardwood floors installed in our home 4 years ago. A year and a half later (after the labor warranty had expired) our floors began to pop and when you walk on certain areas it pops worse. Lowes contends we have a moisture problem, but our home was checked by their installer before the floor was put down. It makes me sick that we spent so much money and cannot get any kind of help toward a solution.
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1 comment
Anonymous
#1613403

A flooring installation company is a certified home inspector??

Review
#1420418 Review #1420418 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality

Never Again | Lowes in Paris, Tennessee

My mother purchased an $11,000 floor 3 months ago and since it was special ordered floor had to pay for it up front. Still waiting on Legacy installers to install. Floor has to acclamatie.... it’s been in the House acclaimating for 2 months. This is crazy...... I bought a floor from 50 floor and from date of purchase to walking on my new floor was less than a month. Lowe’s and Legacy should take some training from 50 Floor! In the meantime, my 86 year old mother has been displaced for 2 months. Legacy has horrendous customer service so don’t even bother calling them. Lowe’s is no help either and it is apparent the two companies do not communicate. They never return your call. Legacy makes excuses and blames Lowe’s. Lowe’s makes excuses and blames Legacy. There is absolutely no coordination, only excuses!! If my mother wasn’t totally in love with the floor she purchased from Lowe’s, I would have her a floor from 50 floor down next week. Run as fast as you can from this business combo of Lowe’s + Legacy!
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2 comments
Anonymous
#1720781

i call B.S you mean to tell me a store from nashville came 2.5 hours out to paris to do your floors

Machele
#1559580

I ran into a similar problem many years ago. Bottom line is that you cannot go just on time.

There are other factors to consider and perform. I found a good article concerning this: http://www.uptownfloors.com/preparation/acclimation.htm

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Review
#1354774 Review #1354774 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$11000
Preferred solution
Let the company propose a solution
Tags
  • Dismissive To Customers

Lowes Flooring Installation

2.0
Details
I had laminate floors put in 10 months ago. One of the boards broke and overlapped another board. My son cut his foot on it walking through the house, and I called to have Service Pro's (Lowes installation provider) come look at it so we can have it replaced. The gentleman from Service Pro's puts a meter in my subfloor to detect moisture, and finds none. It read 4.7, which he said is normal. He got in my crawl space to look for moisture damage, and finds none. He tells me that the installer will be in touch with me to come replace the broken board of about 15 feet. I got a call today from Lowes saying that they will not be replacing my floors because of suspected moisture damage. That's the exact opposite of what I was told Monday. The installer never came and looked at them. The only pictures they even have are where flooring meets the wall, and where the flooring is broken. From those pictures alone, he apparently determined that moisture caused all of this. Not his 3 hour *** job on my floors. Real nice.
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1 comment
Anonymous
#1535406

our 5inch wide also cupped! I need to redo the whole floor!

Review
#1172399 Review #1172399 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Bad warranty
Reason of review
Warranty issue
Loss
$1500

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