We went into the Lowe's in Howell MI to purchase a kitchen sink and garbage disposal. The salesman that helped us told us that he would print up of what we wanted installed and said someone we contact us in 48 hrs.
He gave us the paper work and we asked him several times if there was anything we needed to pay for and he told us no. So 48 hrs are up and no call , so we place a call to Lowe's and they tell us it is because we did not pay the $35.00 we then told them no one mentioned anything about $35.00. So we go back and then speak to a manager who insists that we can still have it installed before Thanksgiving, as of today after numerous phone calls to Lowe's we still do not have the items installed. Manager of the store was rude and not willing to help us.
Very poor customer service.
Will not be shopping there anymore. We even tried called their corporate office and they just keep you on hold for 45 mins.
Review about: Lowes Customer Care.
Reason of review: Promised installation of sink and garbage disposal before thanksgiving and sitll no installation and very poor customer service from the mangager to the sales people..
Monetary Loss: $600.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service dont deliver as promised.