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I ordered kitchen countertops on sale. They called me and told me the countertops have to be removed so they can measure.I would have to wait 10 12 days for them to install them.

I didn't like that, so I cancelled them. We get a call today 4/4/2018 they would give me $240.00 and they will remove the old countertop. Sounds good right. Wrong ,my husband goes back to lowes after he gets there they tell him he cannot get the sale price because its over.

It was gonna cost us more money.

I thought the customer should be taken care of. ...T hank you Mr & Mrs Nicholas Gazzo

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Apr 04.
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