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2.0

Lowes has terrible service when it comes to installing water heaters. I had paid for delivery, installation and disposal of the old one.

A contractor installed the new one but left the old one at my house promising to pick it up the next day because he could not lift it alone because it could not drain. He did not come the next day or the following day or the following day, I waited almost 1 week. He finally came at put it at the foot of my driveway because he didnt have any room in his truck. Still waiting for someone to pick it up off my driveway.

I called customer service multiple times to complain and could hardly get anyone on the phone. I find this service very UNPROFESSIONAL.

A lack of planning and a waste of time on Lowes part. Dont shop at Lowes.

User's recommendation: Go to Home Depot.

Preferred solution: Pick up the water heater now. It’s still on the foot of my driveway. Reprimand outsourced contractor. .

Lowes Pros: Good offer.

Lowes Cons: Unprofessional, Terrible service, Untimely.

Location: 110 North State Road 434, Altamonte Springs, FL 32714

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