I saw a product on the website and checked to see if it was in stock in my local Lowe's. I didn't have the product number on hand when I was in the store and tried to find it myself.
Looked in a couple of departments for 10 minutes without luck. I went to Customer Service Desk and explained my problem (saw product on website, it's in stock but can't find it). Her initial response was "without a product # it's going to be hard to find but maybe I can check website"). I told her exactly where to find it on the site but for some reason she didn't even go to the computer.
Simply said try such and such department (even after I told her I already looked throughout the whole store). That was her only solution. I would have appreciated ANY attempt at assistance. I emailed the corporate office with my complaint and was told a Manager was to contact me within 24 hours.
After 48 hours he did call but I wasn't home and he said he would call again the following day but didn't. I waited 3 days and contacted corporate again and this time was told my file had been "escalated" and a District Manager would call within one business day. That timeline has expired and I am still waiting.
No Core Values at Lowe's and the front line service clearly reflects managerial attitudes! I will stick with my local Home Depot where I have NEVER had a problem.
Product or Service Mentioned: Lowes Website.