Ordered paint online and tried to pick it up three times. The website said the paint was ready for immediate pick up. Waited in line for 20 minutes to be told that Internet orders aren't mixed until the customer shows up. What it the point of ordering online?!? They were busy as usual and only had one person working (as usual), so I told them I would return the next day to pick up the paint. Stood in line again for 20+ minutes, only to be told the paint wasn't mixed yet for the second time and that it would take at least another 30 minutes for it to be done again. The third time, I stood in line for 25 minutes because only one person was working again. This time they couldn't make the paint at all because one of their mixing machines was broken. (They could make gallon sizes only.) Talked to the manager who said that the paint count ALWAYS has THREE people working but that has NEVER been my experience shopping there for the past few years. It is only one person with visitations by a second person. Cancelled the online order and will get something similar at Home Depot. I am so sick and tired of dealing with this store. They used to have great customer service but the past two have been TERRIBLE.
Don't waste your time at:
4000 Union Deposit Rd.
Harrisburg, PA 17109, Store #0522
Go to the Harrisburg East Lowes or Home Depot off Jonestown road instead so you don't waste your time. Similar experiences with ALL departments at this store.
Monetary Loss: $18.