Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I went to the Commack store to get a grill burner but I couldn't find the size that I need it, and a staff told me to wait because he was helping another customer. I wait and he told his customer that the store doesn't have the grill that he wants and he can check in anothe store, his customer said ,"no that's ok", and he left, then he asked me again what I need and I explained to him again, he went to the computer station and asked his co worker about the grill that his prior customer was looking for.

They talked and he went again to the grill and left stand there like I was invisible. At this point I realized that he wasn't helping me at all, he still looking for the grill for a customer that already left the store.

He saw me leaving and he didn't care. I bought a grill at Lowes 2 years ago for the first time and I need parts, I will never shop here again, Home Depot has a better customer service than Lowe's that's for sure.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

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