Purchased over $7K in flooring. I am a 25 year contractor in Santa Fe, NM and have bought thousands of dollars of materials from Lowes over that time.
After receiving a notice that my flooring was ready, I contacted the store for pickup. The person was rude that answered and had no desire to help me. I went to the store the next day and after 4 hours of wasted time, left. They called and said they had the order pulled and would I try again.
I sent my foreman the next day and they once again were rude and said the order was in the back and would have to be pulled.
We are a business and do not have time to spend many hours to pick up materials or multiple trips. I will cancel my pro account and endeavor to not use Lowes I the future.
User's recommendation: Customer service is just a slogan not a practice at this store.
Location: 3458 Zafarano Drive, Santa Fe, NM 87507