Budd Lake, New Jersey
Not resolved
Diversity of Products or Services
Product or Service Quality

I went to Lowes and got a nail in my tire 2x in 2 weeks. I went back and saw nails in the parking lot. I reported it and they refused to submit it to their insurance company. In the meanwhile I had ordered something from them online and it qualified for FREE shipping according to all of their criteria but they said I had to pick it up. Then the wrong item was put aside. They luckily had another but it took time to find.

Then I went to order another item online which also qualified technically but it would not allow it. I called and they tried to charge me $65.00 for shipping for a $30.00 item! OMG! Even though they said it was an IT issue (the item should qualify!)

When I call they always tell me someone will get back to me in 24 hours and they do not! Hours lost.... it is a comedy of errors there.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: poor customer service, delivery issue, refusal to take claim for damage to car .

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

I didn't like: Online shopping or parking lot maintenance.

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