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My daughter bought a new fridge, Gas stove, dishwasher and microwave. After she purchased the items, They told her she had to pay $20.00 PER item to remove old items, AND $150.00 PER item to install the new items . Even the microwave if she wants it brought into her house... This is crazy, I told her she must have misunderstood, so she went back in to ask if it is a total of $150.00

or for each item. They told her it is each item and the price to haul away is not $20,00 each item , but $25.00. ( the website says $20.00)

What happened to customer service? What choice does she have?

She is requited to pay an extra $600.00 dollars just to use her $4000.00 worth of appliances? This is not okay. I will NEVER recomend Lowes, and I am going to let everyone I know what crooks they are. Do not buy from Lowes!

Reason of review: Problem with delivery.

Monetary Loss: $680.

Preferred solution: I don't think she should have to pay to have her items installed..

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Anonymous
#1497654

They can't dispose of the old appliances for nothing. Why should they eat the cost of disposal?

Have you bothered checking what your rubbish hauler or other recycler would charge to take them away. Bet you'll find the $25 per appliance is reasonable.

As far as installation goes do you think the people they have install them should work for free, cover the cost of their vehicle and fuel costs? Just because you purchase a product doesn't mean a store should cover all the extras you want at no charge.

Anonymous
to Anonymous #1510855

haul away cost sound reasonable but....exc $150 ea install is insane..,,,but,,,they shoulda read the paperwork (contract/fine print)b4 buying!!!!!!!!!!

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