Town And Country, Missouri
Not resolved

I purchased laminate flooring to be installed in April, 2018.

When the installer came, he found that the subfloor height had been measured incorrectly. There was a another delay when the subfloor was delivered in a wet condition meant for outside use. After many weeks, the floor was installed but they didn't finish the base board installation or the transition pieces to the other rooms. After another long delay, the base board installers found that there was insufficient boards to complete the job. Also, there was insufficient quarter round length to go around the fireplace. In addition, the flooring was not installed wide enough so that the transition would cover the bare space. Finally, they couldn't install the transition to the basement steps in addition to not leaving space at the base boards for the sliding closet doors to close.

It's now November, 2018 and the job still hasn't been finished due the lack of interest for the installer [Murphy] to send the people out to finish up.

Lowes should take responsibility for this fiasco as they are the Company whom I hired to do the job. They didn't expedite or oversee the install.

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

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