Cary, North Carolina
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

I strongly recommend never using Lowe's for your kitchen remodel based on our experience:

- We used their in store cabinet and kitchen designer and ordered custom cabinets, granite counters, and flooring. The Shenandoah cabinets arrived 3 weeks ago and we were just now able to get in touch with them to get the cabinet installation scheduled next week.

- This means our cabinets have been sitting in our downstairs for a month before they are finally installed.

- We had our design appointment scheduled, took time off work to attend the meeting, then get to the store to find out the meeting was cancelled (both design consultants were off that day) and nobody called to tell us. We even had to pay a babysitter to watch our kids.

- We also ordered cabinet knobs online for in store pickup - order confirmation said order would be ready last Tuesday and the store would call us when ready. Cabinet installers are coming Monday and they will install knobs for us, but just found out the store cancelled our order due to not having any in stock (although website says they had them) and nobody called to tell us. Luckily, Home Depot bailed us out by having knobs we like in stock.

If you are thinking about doing a kitchen or bath remodel, I STRONGLY recommend going anywhere but Lowe's!!!!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

  • Lowes terrible customer service
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Just curious.

Lowe's was in the news last year for violating lead safe practices with their customers. Were you informed about lead safety when you contracted with Lowe's to do your kitchen remodel?