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2 weeks ago went to Lowes on Pine Island Road, North Fort Myers, Fl, looked at a 10 btu window a/c, sign in lime green on top of all window a/c's said Guarenteed 72 hour installation. Spoke to sales person, and he called Manager.

Manager said "take that down." We got a picture of my husband on cell phone standing next to said Guarentee. Sales person said I will have Manager call you on Monday, NO CALL. Following Saturday went to same Lowes to confront Sales person, who was not on. Same lime green sign on top of all window a/c's once again.

Bought 10 btu window a/c, set up and paid for 72 hour guarenteed installation. Told we would be called on Monday. NO CALL. On Tuesday 4th of July received a phone call that the installer was on vacation, and it would be the 19th of July to get installed.

Called today, and was told Lowes can't help that the installer is on vacation.

(They only have one) and continue to keep a sign up saying within 72 hours. Someone dropped the ball with NO follow thru !

Product or Service Mentioned: Lowes Air Conditioner Installation.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: False advertising, Poor customer service, Do not seem to know what is going on or care.

Company wrote 0 public responses to the review from Jul 06, 2017.
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Anonymous
#1347911

Yeah this is BS. Contact your state attorney general's office and report this to them.

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