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1 comment

bought several appliances and when i had issues with one even when the extended warranty i was treated very poorly disrespected and taken for ever to get resolve and they dont care . I will never buy any products from Lowes and i will make sure any of my family member and relatives and friends dont make the same mistake and have to go getting treated this poorly after you spend thousands of dollars . Very poor culture in customer service in this company and it all start from the huge turnover they have .my summer needs will be purchased from other stores like home depot best buy .

Review about: Lowes Customer Care.

Reason of review: Warranty issue.

Monetary Loss: $2900.

Preferred solution: Let the company propose a solution.

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Anonymous
#1357220

Why do you think any other big box store would be any different? The manufacturer is responsible for their 1 year warranty, not the retail store.

Extended service plans are provided by another company, who in turn would be responsible for the repairs, again, not the retailer. Why don't you complain about the manufacturer or extended warranty vendor who are responsible for the repairs, rather than the retails store?

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