Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I ordered a few items online, including 5/8" drywall and 1/4" drywall. The reason I ordered online is because I noticed that there was only 3 units of the 1/4" drywall in stock and wanted to snatch them up.

I received an email saying that my order was ready for pick-up that afternoon. The following day, I drove across the city to the London location to pick up the order understanding that it is ready. I knew I had to rent a van to deliver the sheets of drywall so when I first arrived at the store I asked if there was a rental van available and if my order was definitely ready. Yes on both.

Perfect. I proceeded with renting the van (which took at least 20 min) and drove around to the pick-up area where I as told my order would be. At the contractor desk, I asked where my order was and they told me they were still putting it together. Okay - that is weird because I was notified that my order was ready.

The time was ticking on my truck rental so I decided to visit the employees putting my order together in the drywall isle. Turns out that there was zero stock of the 1/4" drywall that I already paid for and was told was ready for me to pick-up. Well that sucks. Then I had to go through the painfully long process of returning the van and getting the refund on my order.

Over an hour and a half of my evening was wasted due to this mistake. I work full-time, in addition to that I am renovating my kitchen. I have a tight schedule that I need to stick to and do not have time for this nonsense! I called the London North store and talked to the assistant manager.

I explained my experience and suggested that, for my troubles, they should deliver it to my home for free and at minimum pay for the 1/4" drywall that I was told was in stock and wasn't.

The best he said he could do is a free rental and 15% off my order and refused to give me anything more than that - he said take it or leave it. Goodbye, I'm going to Home Depot - never had a bad experience there.

Product or Service Mentioned: Lowes Pick Up Service.

Reason of review: Order processing issue.

Lowes Cons: I will go to home depot from now on, Poor service.

  • terrible waiting issues
  • online ordering
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