Warsaw, Missouri

12-6-15 1:30 pm We arrived to pick up online order and other items. The on line order was not ready and no one there to help.

We also needed 2x12x12s. Again, no help. The 2x12x12s were high on rack, could find no help and we dropped one on my hand and injured the base of thumb on right hand. My hand was black, blue & painful for a week.

We finally found and asked an employee for help. He left and said would be back with a fork lift. We waited over fifteen minutes, he did not return. Told cashier what happened, did not pick up online order.

Drove 120 miles round trip to Menards & spent over $400 there. Go to Menards for better service, prices & far better selections as we have since 1977.

This person wrote the review because of poor customer service of structural lumber from Lowes. Reviewer claimed that he or she wants Lowes to read this review and look into the issue (if any).

If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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