Lowes Reviews in Texas, USA
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(292 of 4874 reviews match)
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Lowes Internet Sales giving out customer information
I recently purchased a few items from Lowes Home improvement online sales and when I received My order I found that I was short two items ,which can happen from time to time however the disturbing part is that along with my invoice was a invoice from anoter customer's order with his address and american express payment method for his order ,upon contacting lowes online sales person (name was Chris ,would not give his last name)I was sent several generic emails stating that they would researchh my order and send me my order ,no mention of what they thought about the fact that I have received someone else's invoice with personal billing information on it.I have contacted this (Chris) in qoute custiomer service ,which is far from customer service he will not give a manager's or supervisors name to further this complaint ,Has anyone else had this type of issue with Lowes internet sales ,You might want to think about it before ordering from them and risking your personal information being sent to other customers.
Lowes in Dallas, Texas - Why can't we have a Lowe's
I have lived in several cities across the United States when I was in the Army. I used the Lowe's store to buy just about everything to remodel my homes. Now I live in a town that thinks Home Depot is the only store that fits in Poplar Bluff, MO. I thank the Chamber of Commerce for not allowing the city ot grow. We need compitition and the jobs that go along with the growth of this town. The closest Lowe's is 1.5 hours away. I think the knowledge the Lowe's employees have is outstanding. We need a Lowe's in Poplar Bluff, MO.
Lowes in Dallas, Texas - *** poor service
Went to Lowes Presque Isle, Maine yesterday to locate a replacement part for my snow blower. asked the young lady at service desk if lowes could order me a hex shaft for my snow blower. She said she would have to call Bill because he ran that department. I listened to her conversation; can we order a replacement part for a snow blower? Her question to me; sir did you buy your snow blower here? My response: no Her answer: sorry, we can order your part. This Bill person never asked what type of snow blower it was or what part I needed. I was dissmissed, like a piece of trash and now my biggest regret is the $13,672.00 I have spent at Lowes sense it opened here in Presque Isle, Maine By the way, Lowes does sell the type of snow blower I have.
Lowes in San Antonio, Texas - Lowe's extended warranty sucks
I bought a kitchen-aid dishwasher in september 2007 and has gone out at least 5 times in the last 2 years. 4 times during the extended warranty period. 3 times this year and cannot seem to get any fast service. in two years the machine has been out of circulation 8 weeks because of run arounds. i cannot get them to replace the dishwasher nor get it fixed in a timely manner. i was promised that service soulutins would call me and never did. i was told a supervisor would call me twice and never did. I finally talked to a supervisor (stacey) snd she said they could not do anything but send a technician next week
Lowes in Kerrville, Texas - I was told an estamate would be ready it was not.
I went to the store to pick out carpet and pay for and estamate. the carpet I wanted to view was mjissing from the swatchs on the viewing board. I was told they would find out for me the missing color by the time the guy did the measuring. The measuring was done by the Lowe's man early this morning. Mid after noon I call the store to ask if I could come by this evening and see estamate and missing color of carpet I wanted. I was told it wpould be there for me. Whene I got to store nothing was ready. The guy hadn't even called in measurements and the lady in charge of my sales would not be in untill thursday, Today is tuesday. I am pissed. I want my $35 back and I will go elsewhere.
Lowes in College Station, Texas - Has not delivered item ordered.
On 10/29/09 we placed an order at the Lowe's in Fremont, Ohio for 1 window plantation shutter for my mother's bathroom. The company measured the window on 10/30/09 and it was ordered because I was returning to Texas. We were told it would be delivered and installed on 11/17/09 so my sister spent the entire day at my mother's house waiting because my mother, Bernie Bender, is 96 years old and no one called or showed up. Three weeks later, with no word, they contacted Lowe's and was informed that a tentative delivery would be 12/21/09, almost 2 months after ordering it. I have always delt with Lowe's as apposed to Home Depot, both of which are available to all of us, but if this is the service we will get we sill stop purchasing from you which has been substantial in the past. We all felt that the employees at the Fremont store were very helpful and friendly but if this is the service my mother is receiving none of my family, which is scattered over Ohio, Minnesota and Texas will every use your stores again.
Lowes in Dallas, Texas - Fl manager should be fired!!
Shame on you for allowing a manager to fire the FL employee.!! Have you never read the 2nd Amendment to the Constitution? Who over-sees the hiring & training of your managers? These managers radiate their attitudes to their employees who unknowingly develop these same attitudes. I remember the opening of your first stores. My husband's club bought stock in a then "progessive" company. Each year seems to bring a decline to that company. Your stores now have a "junky" aspect. I will now, along w/ many, many others, drive on by to LOWES where there is no such problem.
Lowes in Austin, Texas - Free Deliver - Receive VISA Check Card NOT
I purchased a Whirlpool refrid from the Lowe's in SW Austin. The deal was to pay for deliver ($89.) but receive a VISA Check Card in that amt. as a refund. This is after sending in all the paperwork, etc. This purchase was 4/6/09 and after many (7+/-) phone and emails; still no Check Card. I will go to Home Depot in the future even though I like the Lowe's environment better...it's the principle. Bait and switch or just not very capable of follow thru on the administrative end of promotions. One person couldn't even find me in the system...
Lowes in El Paso, Texas - Don't shop at Lowe's
DO not purchase CRYNTEL flooring at Lowes, the product is defective if you do not have 60% humidity at all times and even then who knows, they don't try to help, Instead they sent an inspector paid by the manufacture to tell me that the environment I live in and raise my children is HARSH. I spent over $5000 on flooring that is cracking. Buyer beware>>>> Lowes sells fine print items that don't work in all places, they need to understand that some places are dryer then others and not sell that product that would do poorly in that environment. New Mexico is not Florida! I was Lowes customer but after this I will not shop at lowe's again.
Lowes Door Installation Process & Customer Service
I called Lowes to do a door install. The first step is to call and set up a time for them to come measure which I did. I gave the item number of the door that resembled mine to the person on the phone to note down. I had to pay $35 for them to start and they would deduct that out of the installation. The came out and measured, then I was called with prices and very short discussion about fiberglass or steel. The item number I gave them was for a steel half door with glass that replaced the one being removed for $139. When he called and asked about fiberglass I said that I would just use the steel one I picked for $139. Then we had to go in the store to sign the contract. I went in and met with a guy in the millwood department and he pulled the contract out and gave me the total. I was never shown the product but the price was correct so I thought it was the same door I gave them the product number for and asked where the $35 credit was. He stated that he didnt know about the contracts and he had to get help and he did. I was told that the contract was re worked and they left off the credit, but when I paid it was given to me. So it all sounded fine to me... Price was what I wanted when I found the door online, and I got my credit back. When they came to install it was a solid steel door. I had a steel door with a window. I said that was not the right door, and they stated that this was the door in the contract that I signed so the door was installed as i felt backed into a corner. I should have stopped them but I felt that since I had signed I had no choice. So I called the next day when I was back at work with all my notes and got mad to realize that the sales guy gave me the wrong door so I called. The supervisor stated that I was shown the product when I signed the contract and there was nothing they would do. I told her I was never shown a door when I signed and that the guy who was there when I signed didnt even know how to read the contract. She said their policy is alway show the product before a contract is written, well I did everything over the phone and was never told to come in to see the door. I have never had a repair done so I thought the part number was good enough. I can not get anyone to help me with this other than to be told I was shown a door when I signed and that was the end of that. Shop another store as they don't care about customer service. I was going to have them replace all the carpet and tile, buy all the paint I needed and all the material to get my house ready to sell. Not anymore.
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