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Lowes in Seadrift, Texas - No service

3/23/09 lowes ft worth tx. near loop 820 and hwy 199 around 2 pm t0 2:30 pm I looked for help in lawn and garden eventually I found the barbed wire and t-posts I wanted but could not get to the wire rolls under a shelf. Again I searched for help. Next I went to customer service and waited while a woman talked on the phone for a while. Next I went to a cashier and asked for the stores phone number,called and got a dis-connected number. I called information for the correct number and called and asked for the manager or the service desk. Eventually the operator came back on and asked if she should try again . I said no thanks I will take my business elsewhere. Simms lumber was happy to fill my 1600 dollar order and not turn their back on me and pretend I was not there.
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1 comment
Anonymous
#54625

The phone number for each store is posted in LARGE PRINT right behind the customer service desk. And those employees behind the service desk have to also cater to customers on the phone...YOU ARE NOT THE ONLY ONE IN THE WORLD who needs help.

Thank god you don't shop at Lowe's anymore...people like you make going to work unbearable.

Review
#146705 Review #146705 is a subjective opinion of poster.
Loss
$1600
I had the Lowes person come out and price 10 out of the 15 windows in our house. We signed the contract. Then the person called back after we signed stating that 2 windows would have to be picture windows and wanted to know if that was ok, I said yes. Then when I asked...
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3 comments
Anonymous
#144216

Permits are always the owners responsibility

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Review
#140729 Review #140729 is a subjective opinion of poster.
I have a 26 gal. Kobalt air compressor that I need a drive belt for the compressor. I called the 1-888-77LOWES that was on the compressor. they told me they did not service parts so they gave me another number, they gave me another number and after 3 hrs. and several...
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12 comments
Anonymous
#1139975

i had the same trouble try master tool repair or arkansas-ope.com you will have to look up kobalt sanborn part #007-0068 model#99007 sanborn is the want who make it

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Review
#123641 Review #123641 is a subjective opinion of poster.
Loss
$200
Lowes said that they cut tile for customers I bought some quarter round trim to go between my wall and countertop and only needed 4 peices cut into mitered corners. this is a very small job. After i purchased it they told me their saw was broken and sent me to another...
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5 comments
Anonymous
#1686056

If you refer to the 5th grade as "my senior year" you might be a redneck!

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Review
#123406 Review #123406 is a subjective opinion of poster.

Lowes in San Antonio, Texas - Disabled man waited almost 1 hr & never got helped

We were looking to buy a barbecue grill and a door. My husband is 75 years, disabled and only had his cane, waited in hot sun 20 minutes. Was told be right with you. I brought him into the store and left him looking and reading up on the grills. He had questions before purchase. Three times he asked a salesperson for help and was told be right with you. Waited anothe 45 mins No one came. He called and said lets leave I'm in pain. No place to sit down, He has 8 back surgeries. I have spent a lot of money at this store and I was crying when I complained to the young lady at customer service. It broke my heart that my husband, a retired Vietnam vet, visibly disabled had been treated so shabily.
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3 comments
certifiedinstaller
#50723

Correction:

In every department at Lowe's is a Sign

Red& Yellow Need Help. Press the button and the intercom will say Help needed in ( Grill's ). Until a associate shows up and turns it off, it will continue!

If the Associate for some reason doesn't help you press the button again. Last resort ask for the

MOD Manager On Duty.

Sincerely,

certified Installer

Brighton, Co

Ray :) :)

Anonymous
#26767

:( Stop complaining all you old people is complain...in reality you probaly only waited like five minutes but in old people time i guess thats an hour....you're just pissed off that you were not helped right when you asked for is....and why did you cry about it silly women

scot1991
#16287

I work in retail, and a lot of times customers say this very thing, unfortunatley we all are at the mercy of what our bosses allow us to do, 15 years as a manager I can assure you that no one that works in retail intentionally does anything to hurt the customer or it's just that most of the time there are only two people working in a department, neither of the employees have any control over the payroll, or control of hiring anymore help, and probably are helping another customer just like you.....that's not to say that I, or retail as a whole are not sensitive to your situation, or that I personally am gratefull of your husbands service, like him, I'm sure it's easy for people to criticize and make comments about war or soldiers until you walk in a soldiers boots.... same thing...

retail workers,are people also that have feelings just as you, and want to help, but most of the time, day after day dealing with customers,negatively ,makes youcold, and sometimes short to deal with.... again, not trying to be mean or hurtfull to you, just showing you the other side of that fence......

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Review
#122426 Review #122426 is a subjective opinion of poster.

Another fraud caes from Lowes?

My wifes exhusband brought a refrigerator for around $1200, when he declared bankruptcy Lowes changed the name on the account to my wifes name.Is this legal? Her name never appeared on the statement before,She never signed a thing that made her a joint card holder,just a card user, they said they dont keep records passed 3yrs and were welcome to persue legal matters if we like, because it will probably cost us more than the $1200 and they dont care, the person on the phone was very rude and arrogant and could not see anything wrong in what Lowes was doing, so everyone beware!
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1 comment
Anonymous
#24672

www.lowes-lawsuits.com

Review
#122126 Review #122126 is a subjective opinion of poster.
Loss
$1200
My husband and I have redone kitchens before but never with Lowe's. This time we decided to give it a try. NEVER again. First, it took weeks for the designer to finalize our drawings (and we spent HOURS in the store with him trying to get it done but he was...
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12 comments
Anonymous
#140703

I had a bad experience with the delivery of a washer and dryer. Bounced down the stairs becuse the deliverers "forgot' their straps and dolly at their last house, then they did not hook up the hose correctly and my basement almost Flooded--Mnagement made it right within 2 days without any problems--now I am leary about buying bathroom vanities after what I have read!!!!Yikes!!

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#118231 Review #118231 is a subjective opinion of poster.
I recently purchased a Christmas Tree at Lowes in Plano, TX. Upon taking my 2 foot long receipt for the 1 item I purchased, I noticed that the receipt offered instructions for entering a Lowe's Sweepstakes for a $2500 Gift Card at Lowe's. Fine! When I went to...
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1 comment
Anonymous
#48540

I am very disappointed...in Lowes...I tried to enter per my receipt for the register to win a $2500 gift card....used the website designated and was never able to get to this sweepstakes...shame on you Lowes...

Review
#108753 Review #108753 is a subjective opinion of poster.