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I ordered 2 packs of 200 t-post online. When I called to see if the store had them ready for pickup I was told they would NOT honor the online sell as there was a mistake on the listing. I was told to call the 800 number. I called the 800 number and after more than an...
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Review
#1255594 Review #1255594 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$9
Preferred solution
Deliver product or service ordered
I went to buy insulation. Above the product in small print says, Original price $17.43 but Sale Price $12.99. The price was located way above the insulation in t he middle. So I thought great its on sale. I bought it for my contractor who is putting siding on my house...
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4 comments
Anonymous
#1488005

Contractor price means that you buy X amount and get it for a lower price. Example, buy 5 get each one for 12.00 instead of buying 4 and paying 15.00 for each.

This isn't just for contractors, it's for everyone. Contractor price is mostly always in yellow on the price sticker.

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Review
#1252423 Review #1252423 is a subjective opinion of poster.
Product
Reason of review
Pricing issue
Loss
$9
Preferred solution
Price reduction

Lowes in Dallas, Texas - Delivery sucks

1.8
Details
we bought a refrigerator last week. they said it was going to take a week which delivery was this sunday. we called twice they told ua they were delivering a washer and our delivery was next they did not come.
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Review
#1249526 Review #1249526 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details

Update by user Apr 22, 2018

I'm done with Lowes. One of the worst companies in the USA. They do not honor warranty.

Original review posted by user Apr 21, 2018

Bought extended warranty on riding mower. When the mower broke, they wouldn't honor warranty. Been a customer since 1986, the worst customer service in the business. Will never go to...
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4 comments
Anonymous
#1467401

You fail to say what went wrong with the mower and why they say it isn't covered. These service plans don't cover consumer abuse or neglect. For example, if you ran it without oil it wouldn't be covered.

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Review
#1238101 Review #1238101 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Warranty issue
Resolved
2.0
Details

Update by user Apr 22, 2018

Lowe's, has paid for damage. Thank You

Original review posted by user Apr 19, 2018

Lowes said it was my fault because the photo I provided was not proof. When we went to store with photo, no one offered to address the problem and never called to resolve the issue. We had our original shower tile man repair broken...
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Review
#1236634 Review #1236634 is a subjective opinion of poster.
Cons
  • Install contractors are incompetent
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
We went to the store to buy several items one of them was a large tote.There were some on the top shelf.So we called for help.The help came to us in a nice manner but after he strapped himself to an electronic lift the situation went from nice to crazy. The employee...
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1 comment
Anonymous
#1460690

Something is missing from this story.

Review
#1230374 Review #1230374 is a subjective opinion of poster.
Reason of review
Employee Assault
Preferred solution
Let the company propose a solution
4.0
Details
Lowes - Disappointed with customer service
Lowes - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation....
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! !

!Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Reason of review
Order processing issue
I was at Lowe’s on April 6, buying appliances after a horrible ordeal that went on for weeks regarding a previous purchase of appliances that their credit card company could not seem to coordinate with the store so we could have appliances we had purchased to be...
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3 comments
Anonymous
#1460536

Why are you complaining about Lowes? Just like any other retail store they have an independent credit company that issues a card to be used in their store.

They have nothing to do with the policies or the amount of credit you are offered by the credit company. You should be complaining about the credit company, not Lowes.

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Review
#1228476 Review #1228476 is a subjective opinion of poster.
Reason of review
Credit card
Preferred solution
Let the company propose a solution
2.2
Details
Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Installer went to pick up door and door dept told him they could NOT find it. Said it was lost! Reordered...
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Review
#1226316 Review #1226316 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Mckinney, Texas - My credit card

1.0
Details
They are deceiving me They said if you pay within the promotion period no interest After one year I paid on time I found out they changed me $240 interest I called the customer service and they said there is mistake happen and we will not able to resolve
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Review
#1213106 Review #1213106 is a subjective opinion of poster.
Reason of review
Problems with payment