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Lowes in Mansfield, Texas - Yelled at by employee destroying my new Lowe's card.

1.0
Details
Mansfield tx store on 287. ALL I wanted to do was pay for my carpet. Went to the store at 6pm and no one was working in the carpet section. I had a measuresment done by Lowe's and all I needed was to purchase carpet and get the installation set up. Katie from customer service tried to help me. But she asked Charles for his help and he was visibly bothered by assisting us. He yelled at me in front of my kids. I should gave walked out then but Katie was polite and tried to assist me. Worse experience ever I won't be back to that store . Destroying my new Lowe's card now. Telling the world about my experience there. Spending my 2500 else where.
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Review
#1140130 Review #1140130 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Arrogant employee
Reason of review
Poor customer service

Lowes in Hutto, Texas - Frustrated

3.7
Details
Been trying to buy a fridge online for 2 days, multiple issues. Finally got the order to go thru, but for some reason, the store was switched to the South Austin location, which is not near me. That store called, they don't carry that fridge & couldn't help fix the order. I went to my closest store on the 3rd day of trying to fix this & they told me my order had been cancelled. So unhappy about that! They only had the display left which was scratched & they didnt want to discount. Never had such bad customer service.
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Review
#1139451 Review #1139451 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Order processing issue

Lowes in Arlington, Texas - Poor customer service

1.0
Details
This letter is regarding uncalled for treatment received Sunday, November 19, 2017 at Lowes, 1000 West Arbrook, Arlington TX. Attempting to pick up shower doors (purchased Thursday November 16), customer service employee stated shower doors were picked up by me on day of purchase. Despite my repeated attempts of explanation that my shower doors were in a box with my name written on the box and it was placed in "back" by the sales person. Explanation was ignored by employee! The situation escalated with continual questions as to when, where and time of purchase, already noted on sales receipt. Asking why locating the box was taking so long I was informed employees were viewing video of day of purchase. One hour later, attempting to locate employee unsuccessfully, a "supervisor “appeared apologizing for misunderstanding, stating "I'm so sorry the box is in the back with your name written on it". I replied, "thank you for making me feel so guilty for something I didn't do" Excuse provided, employee ringing up sale had not noted package to be picked up later. As a 79-year-old lady, the situation was extremely stressful being questioned by a young employee who was doubting my integrity. I’ve made attempts to contact the store manager unsuccessfully. In the future I will not return to Lowes for material I need to update my home.
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1 comment
Anonymous
#1397967

Nobody cares how old you are, dumb ***. It has nothing to do with employees being young. They were just doing their job so they don't get fired for letting *** walk out the door without verifying that it's been paid for.

Review
#1137344 Review #1137344 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Cons
  • Being harassed
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Dismissive To Customers

Lowes in Tyler, Texas - Awful i will never go there for anything again

I went to the lowes store in tyler texas several times to talk about installing carpet in my new home. Everytime there was no one there who could help.. Or anyone who seemed interested to help.. I felt like a bother ! Finally a man took our phone number and said they would call to shecduale an appointment to measure our carpet .. A week later someone called and i didnt answer i called right back noome picked up ... Its been weeks and still no reply and they litterly send me to voicemail.. Ive called the store serveral times and noone in flooring will amswer ... Ive waisted weeks on them!!!
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1 comment
Anonymous
#1393942

"Everytime there was no one there who could help..

Or anyone who seemed interested to help.."

Behold the result of corporate cost cutting. Lowes like many other corporate entities cut pay and hours.

It's no wonder people aren't treating you the way they may have back in the day when they were treated like real people instead of numbers on a spread sheet.

Your demand for cheap everything is fueling this.

You can say you're going somewhere else but it's the same thing everywhere.

The friendly older dude has been run out and replaced by a younger, cheaper person who doesn't care or was jaded to the point where he will only give service up to the value of his salary. Go beyond isn't rewarded these days nor should it be expected.

Review
#1133555 Review #1133555 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Love Lowes - five star service

5.0
Details
This review is just on the process of calling on Lowes to install a replacement HVAC in my 2-story 3200 plus sq ft house. Process went very smoothly. Air Clinic was the subcontractor. Peter, Sunny and Austin from Air clinic did the installation in a quick and professional manner. The new system started without any problem. Thank you all and thank you, Mike Gaboda of Lowes. This is my fourth major project with Lowes. My husband and I are very satisfied customers. The costs of the projects were always reasonable and any issues were quickly resolved. Will update this review as we use our new HVAC system.
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Review
#1132536 Review #1132536 is a subjective opinion of poster.
Service
Installation
Pros
  • Professional customer service
Reason of review
Good customer service

Lowes in Sherman, Texas - I feel like I was lied to and wasted my time

1.0
Details
I was shopping in the Lowe's in Durant Oklahoma looking for tin for my barn when I got back ther they'd sold out of 10 ' tin there was a price of $6.48 a sheet normally $14.48 a sheet I asked the young man working there if they had any more and he said no I said would you look up Sherman to see if they have any and he did on his computer and he said they had 340 sheets I said would they match that price he says they should there are Lowe's . I got back in the truck and I drove all the way to Sherman Texas to buy 24 sheets of tin . Got there and got the talking to a kid named Mike and Mike said that he check it out to see if they can match the price I told Mike I wanted 24 sheets he said okay he later tells me yes they would match the price they had given that price to someone earlier that day and helps me load my tin . When we get to the register registered to Mike tells the man working there about what's going on and so the guy at the register called the manager and they talk to minute or two and then the man at the register hands me the phone the manager says they would not honor that price well that thoroughly *** me off I drove all that distance and everyone had to Sheard me that that price would be there . I guess what bothers me most is that you do it for someone else but you won't do it for me am I the wrong color ? Today's date 10-15-17 my name is Leroy Hall 1772 South Lone Oak Lane Durant Oklahoma 74701
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2 comments
Anonymous
#1382604

I'm guessing your color is white, like a snowflake?

Anonymous
#1379882

Huh?

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Review
#1115505 Review #1115505 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Order processing issue

Lowes in Texarkana, Texas - Bent Deck on Zero turn John Deere riding mower

3.0
Details
On April 6 ,2017 I purchased a new Z335 John Deere Zero turn mower from our local Lowe,s Store in Texarkana, Texas. After I mowed my yard, I noticed that the mower cut unevenly. I thought the tires needed air so I aired them up, and the mower cut the grass unevenly again. When I went to park my mower, I heard a sound as if metal hitting together so I shut the mower off immediately. I carried my mower back to Lowe,s and was informed to take it to an outside repair shop where the mechanic informed me that the mower had a bent deck. I only had mowed with it two times, and I know that I did not hit anything with it. I carried it back to Lowe,s and was told the mower had to be sent out for repairs. This took place on 28 April 2017. I was informed on August 5th 2017 I would have to pay for the repairs even though I purchased the extended warranty . On 22 September 2017, John Deere delivered my mower to the cost to me for $867.00. This is not fair to me as a consumer. I did nothing to damage my mower, I was without my mower for all of the grass cutting season. The local lowe,s loaned me a mower to cut my yard. This is sloppy business!! I should be reimbursed for my losses.
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1 comment
h.kitchener
#1372385

They(Lowe's and/or the repair shop)determined the bent deck was caused by owner negligence and thus the warranty did not apply. I would contact John Deere corporate---they have a website where you can contact customer service---and see what they can do for you.

Your mistake originally was in buying the machine from Lowe's instead of direct from your local John Deere dealer. All these big box stores may sell John Deere tractors, but for any kind of service they send them to the local John Deere dealer. The dealer thus has nothing invested in keeping you as a customer as he only is doing the repair work and didn't sell it to you. I now have three John Deere tractors of various sizes and always, always buy direct from the dealer.

He knows he sold me a tractor and will do everything he can to make me a satisfied customer. Lowe's could care less about providing good customer service. I learned decades ago to not buy anything on display at a big box store after I witnessed kids standing and stepping on the decks of lawn tractors and playing the them. Try contacting corporate as it cannot hurt.

Perhaps you should suggest that John Deere look at and try to determine exactly why the deck is bent.

They may be able to determine how it is bent and how it could have been done. Good luck.

Review
#1104927 Review #1104927 is a subjective opinion of poster.
Product
John Deere Z335 Lawn Mower
Cons
  • Being given the run-a-round
  • Humility i was subjected to
Reason of review
Bad quality
Loss
$867
Preferred solution
Full refund

Lowes in Pharr, Texas - Not so lifetime warranty's

3.3
Details
Bought a tape with the impression of a lifetime warranty... Not the warranty just got the imoression. Will never buy another kobalt
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Review
#1101999 Review #1101999 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes San Antonio, Austin Highway

1.0
Details
Last night I ordered 35 bags of garden soil because online they showed to be in stock. They notified me that the order was cancelled because they did not have stock, even though the website shows there is more than enough for my order. My frustration is because while they cancelled the order, they did not issue an immediate refund. I need to purchase somewhere else but am in limbo because I must wait for the funds to be reinstated to my account. I don't complain often but think this is inexcusable. I needed the soil now, not at some undetermined time. They did not seem to care about the inconvenience. I do not understand.
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2 comments
Anonymous
#1369252

What kind of soil did you buy that 35 bags cost $300? Also, if $300 put you outside of your limit then you probably shouldn't be wasting money on dirt.

Anonymous
#1369240

Unfortunately computers don't go out and look at the shelf to see whats there. You will get your full refund, it's just that credit card companies are always slower at processing refunds than they are sales.

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Review
#1099869 Review #1099869 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Unprofessional customer service
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Dismissive To Customers
Featured
1.0
Details
Lowes - HVAC a disaster
Lowes - HVAC a disaster
I purchase a central unit for my home at Lowe's , Decatur Texas. A Ary Company Heating and AC. did the installation. The unit is call a packed unit, mean the heat and AC is in one unit with plenum boxes run on the crawl space connected with flexible ducts. Well A Ary,...
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5 comments
Anonymous
#1511162

Have the same problem in Brooklyn, NY. Fast to respond to make the sale but impossible to reach when you have a problem.

Installer Nick from CCH Mechanical does not return your calls and CPO project coordination Sharon Jones is just as unprofessional as the installer. Have had my unit in for 1-1/2 month and still waiting for them to contact me on an existing problem from day one.

They just don't return your calls! Advise not to use Lowe's for any of your HVAC install.

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Review
#1097497 Review #1097497 is a subjective opinion of poster.
Service
A Ary Air Conditioning Hvac Installation
Cons
  • Hvac installation sucks
Reason of review
Poor customer service
Loss
$7500
Preferred solution
Price reduction
Tags
  • Hvac Installation Sucks