State: Texas Clear all filters (288 of 4839 reviews match)
filters
State:
City:
Show
Product:
Show
2.2
Details
Took out a three year warranty and paid extra to have my old refrigerator taken for recycling. The ad sad nothing about a "panel". No confirmation was sent in the mail about the transaction but a few days ago the notice for delivery for today came. I didn't not scroll...
View full review
1 comment
Anonymous
#1753537

Never had a problem at Lowe's, one of the few places that give a Veterans discount. I am a service connected disabled veteran, I would shop at Lowe's before I would set foot in a lot of other stores, hd, wally mart, ect.

Review
#1663654 Review #1663654 is a subjective opinion of poster.
Cons
  • Loss
  • Loss of time stress
  • Food spoiled
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
  • Lowe s Fails Customer
2.2
Details
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
View full review
1 comment
Anonymous
#1751508

Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.

Review
#1660806 Review #1660806 is a subjective opinion of poster.
Pros
  • Good selection of products
Cons
  • Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers

Lowes in Waxahachie, Texas - They will damage your property and wont fix it

1.0
Details
manager at waxahachie claimed that they would "take care of it" when a pole that was supposed to be secured fell and hit my truck. As a veteran who served in Iraq twice and a first responder, i am appalled that i would be treated this way and lied to. Do not trust them, they lie and will not pay for claims when their equipment damages your property. he now tells me that he "cant do anything about it".
View full review
1 comment
Anonymous
#1750350

What does being a veteran and first responder have to do with the situation? Shouldn't they treat every customer the same way?

You didn't say what or where this pole was. Har to tell if they should be responsible or not.

Review
#1658349 Review #1658349 is a subjective opinion of poster.
Cons
  • Managaer lacks integrity
  • Posts in parking lot not secure
  • Manager lies
Reason of review
their equipment damaged my property
Loss
$1500
Preferred solution
Let the company propose a solution
We purchased a Samsung Refrigerator. Top French doors and double bottom drawers. It came with a one year warranty and we elected to purchase the extended 5 years. What we didn't know is that the 5 year warranty runs consecutive with the one year, so in actuality you...
View full review
Review
#1649243 Review #1649243 is a subjective opinion of poster.
Pros
  • Great at selling and warranty delivery set up
Cons
  • Dont explain the trick of the warranty when the item breaks down
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Warranties On Appliances
I have been a loyal customer of Lowes for the last 25 years. I moved to the Wichita Falls area and have had nothing but the worst contractor and the worst management I have ever encountered from this company. My most recent complaint was that I had carpet installed...
View full review
Review
#1647950 Review #1647950 is a subjective opinion of poster.
Cons
  • Installer and consumer service
  • Installer and consumer service store management
  • Store manager and customer service
Reason of review
Damaged or defective
Loss
$1800
2.5
Details
The worst experience ever. Salesman ordered DISCONTINUED laminate flooring. He neglected to notify me of this. After 2 weeks of not being called to schedule installation I had to find this out myself. Then the Installation Dept. Manager obtained discontinued laminate...
View full review
Review
#1638921 Review #1638921 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1605
Preferred solution
Full refund
1.0
Details
I bought a power washer in May and the first time I tried to use it it wouldn’t start, I tried to return it and was told they do not take power washers for any reason. I paid 280.00 for something I was never able to use. Lowes stole my money. This is a ridiculous way...
View full review
2 comments
Anonymous
#1729399

They should have cheerfully refunded your money!

View more comments
Review
#1616314 Review #1616314 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$289
Preferred solution
Full refund

Lowes in Carrollton, Texas - Products on line are never availble in store or delivery in my area.

2.3
Details
Last month I went to a store 20 miles away to buy fertilizer. Lowes web site claimed it was available. It was not. An employee told me there is none. Another told me Lowes updates it records once a week. Now I want to buy Compost as shown on line. There is none available in my state.
View full review
Review
#1611362 Review #1611362 is a subjective opinion of poster.

Lowes in Longview, Texas - Water bottles

When you buy the initial bottle water for $13 then return it for a fresh bottle of water for $7......it is simple people. You are actually just using their bottles, the bottles are actually worth nothing if you don’t want a water refill. Just get over it and sell them on Facebook for $5 or $6 and forget about it.
View full review
Review
#1588010 Review #1588010 is a subjective opinion of poster.
Reason of review
Exactly as described/ advertised

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
1.0
Details
Tried paint rebate - submitted as specified - rebate center pretends the receipt didn't include a qualifying item.
View full review
1 comment
Anonymous
#1744546

The website on my receipt for the paint rebate was not correct. When I went to the store about it, a girl named Hannah went to lowes.com website and scrolled down to rebates and was able to take care of it for me.

Review
#1574192 Review #1574192 is a subjective opinion of poster.
Reason of review
Not as described/ advertised