State: Texas Clear all filters (12 of 4762 reviews match)
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3.1
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Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the...
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7 comments
Anonymous
#1689091

Which is why I steer clear of big box stores, extended warranties, and most of all home warranty’s .

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Review
#1507721 Review #1507721 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
1.0
Details
Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my...
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

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Review
#1392773 Review #1392773 is a subjective opinion of poster.
Reason of review
Damaged or defective
4.0
Details
Lowes - Disappointed with customer service
Lowes - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation....
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! !

!Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Reason of review
Order processing issue
Featured
1.0
Details
Lowes - HVAC a disaster
Lowes - HVAC a disaster
I purchase a central unit for my home at Lowe's , Decatur Texas. A Ary Company Heating and AC. did the installation. The unit is call a packed unit, mean the heat and AC is in one unit with plenum boxes run on the crawl space connected with flexible ducts. Well A Ary,...
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5 comments
Anonymous
#1511162

Have the same problem in Brooklyn, NY. Fast to respond to make the sale but impossible to reach when you have a problem.

Installer Nick from CCH Mechanical does not return your calls and CPO project coordination Sharon Jones is just as unprofessional as the installer. Have had my unit in for 1-1/2 month and still waiting for them to contact me on an existing problem from day one.

They just don't return your calls! Advise not to use Lowe's for any of your HVAC install.

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Review
#1097497 Review #1097497 is a subjective opinion of poster.
Cons
  • Hvac installation sucks
Reason of review
Poor customer service
Loss
$7500
Preferred solution
Price reduction
Tags
  • Hvac Installation Sucks
1.0
Details
Lowes - Kitchen remodel  & design
Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing drawers which prevents them from opening up all the way and I have TWO different styles of cabinets!! I...
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3 comments
Anonymous
#1360634

I understand your anger, truly.

What I will say is simply this... the old adage of " you catch more flies with honey then with vinegar" could not be more true.

Keep consistent, but stay understanding.

You will get results. They may take time.

What you have to understand is when it comes to Installed Sales... These Installers are chosen by corporate and not the store, and they sign very specific contracts with how and what they will do.

At times many installers are scheduled multiple weeks out. So for them to immediately stop and return to your home would set a ripple that would impact dozens others. Sadly we cant force the installers to fix or change anything.

Its much like getting hit by someone with out insurance...

it happens but you at no fault of your own are left with all the costs... now imagine this in the contexts of peoples home's. An average Lowe's installed department goes into 23 peoples homes a day. That's 115 peoples projects a week.

Even at a 95% completions success rate. Incidents happen.

Lowe's will always make it right, but they try not to just open up the register and throw money at a problem... often times the process is long due to them holding the installers responsible.

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Review
#1088136 Review #1088136 is a subjective opinion of poster.
Cons
  • I described it already
Reason of review
Bad quality
Lowes - Cantreadit Review from Garland, Texas
Why does ink fade on the receipts so quickly? I have a rebate from a few days ago and now it's not legible. Thermal paper/ink receipts seem like a shady and unfair way of doing business.
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1 comment
Anonymous
#1233203

Thermal receipt paper reacts to heat. Don't leave the receipts in your vehicle or where they are exposed to sunlight.

Keep them in a file in your home and you will find they don't fade much. Kept in a file, they will be much easier to find when you need them as well.

Review
#942611 Review #942611 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Lowes - Exterior Door & Paint Purchase
Lowes - Exterior Door & Paint Purchase
The worst experience EVER! We purchased an exterior door (primed pre-hung door). We were told to use a Duramax Exterior Semi-Gloss Tintable White Latex-Base Paint and Primer in One. When we installed the door the next day the paint was peeling off as if it was tape. We...
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1 comment
Anonymous
#1213857

did you read the instructions? did you lightly sand preprimed door to recieve the next coat of piant,Was the door painted in high humithy, What was the outside temp? really why would you expect a new door when you did not follow instructions on painting the door ?

Review
#724439 Review #724439 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Exchange door and paint as originally promised.
Tags
  • Poor management skills
  • defective products
  • scare tatics
  • Intimidating customer
  • Bad Communiation
Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am...
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

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Review
#667762 Review #667762 is a subjective opinion of poster.
Reason of review
All of the above

Lowes - Paint Desk Service Review from Colleyville, Texas

Didn't need paint but just was tired of walking around looking for someone to help me. Waiting 15 min for service at the paint desk And no one has come. Store seems empty and unattended to. Very poor service. Will go out of my way to Home Depot out of my community and see if they would like to have my money. Thx lowes for a complete waste of time.
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Review
#608697 Review #608697 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
2.3
Details
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
cust id 1963692 10/24/2014 Today my wife and I went to Lowe's to get some tools and look at tool chests. Standing in the store we check online and see this deal on a Kobalt chest, item #351117 and see they have one remaining in stock. We checked the aisle but didn't...
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Review
#550279 Review #550279 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Bait and switch
Reason of review
Poor customer service
Loss
$269
Preferred solution
Deliver Item #538547 (formerly Item #351117), in good condition, to my home for $268.99