State: Texas Clear all filters (293 of 4884 reviews match)
filters
State:
City:
Show
Product:
Show

Pissed off...Lowes protection plans are a scam

3.1
Details
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the electronics. I called to get the situation resolved but it seems that they can’t locate the receipt. I sent the pic of the receipt to the claims dept. to prove I purchased the extended protection plan with the unit. Then they came back and said there was no service provider and no contracts were issued. They are *** me off to the point that I will have to get in contact with the attorney general here in Texas. Lowes warranties are a scam. I went ahead and purchased another water heater from Lowes with the protection plan again. I am thinking twice about taking my receipt back and getting a refund. Then, purchase home warranty before the unit goes out.
View full review
7 comments
Anonymous
#1689091

Which is why I steer clear of big box stores, extended warranties, and most of all home warranty’s .

Anonymous
#1671969

Tankless water heaters are pieces of trash too many electronics! If you don’t rescale them every 6 months, the calcium, lime and other minerals from the water will corrode it, since there is no collection tank or sacrificial anode.

Instant hot water turns into instant cold water. Extended warranties are total rip offs, same as home warranties. But, everyone wants their toys.

What’s wrong with a standard, cheap water heater? Not good enough for you?

Anonymous
#1672882
@Anonymous

The older tankless hot water heaters have no electronics. We purchased one from a supplier, whose name I have forgotten, in 1983,in New England.

It worked very well and lasted about 15 years. They replaced it with an upgraded model (no electronics) at a reduced price.

This model lasted another 10 years until we sold the house. I do not know long it worked after we sold out.

Anonymous
#1715000
@Anonymous

I should let you know that my water heater is located in the attic in a single story home. You have to crawl over duct work and only have a 4 foot of limited height and width to move water heater through until it opens up to a larger area.

It’s very hard to do all that if your the only one doing it. On top of that a family of 6 uses a lot of hot water.

Anonymous
#1669278

Most people would have learned their lesson the first time. Why on earth would you buy another extended service plan when you know good and well it isn't with anything?

Anonymous
#1669243

you can sue Lowe's all you want, but they have nothing to do with any protection plan other than selling them.

Anonymous
#1714783
@Anonymous

Asurion possibly

View more comments (6)
Review
#1507721 Review #1507721 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
Featured

Lowes in Dallas, Texas - Damaged my home during delivery of refrigerator

1.0
Details
Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my questions and told me I had to work with her only! She then disconnected the call. I asked to speak with someone else 7 times. My home was damaged significantly by Lowe’s due to a faulty install that caused a water leak to occur for over a three week period. I have called Lowe’s all week. I also emailed them. When I didn’t respond. When they finally called me back a moment ago the lady was beyond rude and seemed irate that I called and left a total of three messages ( 2 phone calls and one email). She mocked my request to speak to you or anyone else who could provide polite assistance. I’m considering my legal options at this point. I also have asthma along with my child and the the wet Sheetrock reeks of mildew. This fact that there is documented water damage that has accumulated over a three week period is gross negligence at this point and adverse to my health. They would not call me back. I’m also considering having Lowe’s pick up this refrigerator and I will cancel the credit card. This is not the kind of service I expected from Lowe’s. I will be sharing this experience only via social media, I also plan to contact your corporate offices to file a complaint. Lastly, I am requesting to be assigned to another claims examiner. I don’t this or the above issues are unreasonable requests.
View full review
4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

Anonymous
#1687511
@Anonymous

You’re totally wrong! Those contractors are on a CONTRACT with Lowe’s to do The work, are paid by LOWES to do the install, therefore LOWES is responsible!

Anonymous
#1591344

Since you mentioned that you are considering your legal options, you do realize that Lowes will Only deal with your lawyer... correct?

Lowes Will Not deal with you.

You also realize that you will have to Pay your lawyer even if he/she decides Not to take on your case... correct?

BouncyCanaanDog
#1591364
@Anonymous

That’s fine. Thanks.

View more comments (3)
Review
#1392773 Review #1392773 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective
My husband and I purchased at least $160 of Olympic rescue it stain to do our deck last summer and it's already peeled off and the biggest mess and rip off ever! We were assured at purchase it had a great warranty and would be perfect for our deck. It didn't last...
View full review
32 comments
Anonymous
#1550436

I had the same issue with Olympic Elite. Spend $1500 in stain just to have it crack and split my brand new deck!

$10,000 worth of wood not to mention labor ruined.

They will refund my money on the stain, not the decking even though we were told that they would replace the entire deck when we purchased the stain. DO NOT EVER buy PPG products.

View more comments
Review
#486077 Review #486077 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$160
2.5
Details
The worst experience ever. Salesman ordered DISCONTINUED laminate flooring. He neglected to notify me of this. After 2 weeks of not being called to schedule installation I had to find this out myself. Then the Installation Dept. Manager obtained discontinued laminate...
View full review
Review
#1638921 Review #1638921 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Damaged or defective
Loss
$1605
Preferred solution
Full refund
1.7
Details
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
View full review
1 comment
Anonymous
#1777970

Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?

You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.

Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.

Review
#1708992 Review #1708992 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • First impression of original sales person
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
  • Poor management skills
  • Defrauding Customer
  • Worthless Warranty
2.2
Details
Took out a three year warranty and paid extra to have my old refrigerator taken for recycling. The ad sad nothing about a "panel". No confirmation was sent in the mail about the transaction but a few days ago the notice for delivery for today came. I didn't not scroll...
View full review
1 comment
Anonymous
#1753537

Never had a problem at Lowe's, one of the few places that give a Veterans discount. I am a service connected disabled veteran, I would shop at Lowe's before I would set foot in a lot of other stores, hd, wally mart, ect.

Review
#1663654 Review #1663654 is a subjective opinion of poster.
Product
Fisher Paykel Refrigerator
Cons
  • Loss
  • Store management
  • Loss of time stress
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
  • Lowe s Fails Customer

Lowes in Plano, Texas - Terrible window replacement experience

1.0
Details
Began this nightmare in March of 2018. Had 22 windows to be replaced. Lowe’s required 100% ($12,000) payment upfront upon signing contract. Was told windows would be ready in 6 weeks. It’s now December of 2018. Still waiting for job to be finished. Have taken over 12 days off work to wait for installations that never happened. Requested multiple times for contact by store manager. He never calls. I don’t know what I have to do to get this job done. Lowe’s only wants your money. The *** with customers. Just want everyone to know to stay away from this store!!!!!!
View full review
Review
#1423932 Review #1423932 is a subjective opinion of poster.
Service
Lowes Window Installation
2.2
Details
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
View full review
1 comment
Anonymous
#1751508

Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.

Review
#1660806 Review #1660806 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Good selection of products
Cons
  • Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers

Lowes in Southeast Montgomery, Texas - No refridgerator yet..

1.0
Details
Picked out a fridge on Fri and the guy in appliance section ran it through pc and said it can be delivered on Sun. Paid for it up front and they couldn't tell me what time. Sercice desk said it would take 2 weeks. Wife was more patient than me and decided to call warehouse. Warehouse said itll be delivered tomorrow (Sat) betweeen 2:30 and 6:30...Great! At 5:30 Sat I call the warehouse and they tell me it didnt come in the night before but will be in tonight. They try to reschedule me for the following day and put me on hold for 10 minutes. We can't reschedule you sir because rhe fridge hasn't come in. ...what? It wasnt there the first time you scheduled me... but ok. We'll try to schedule you tomorrow if it comes in. These jokers will never get another dime from me for something thats not in my hand.
View full review
Review
#1566068 Review #1566068 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Compare Lowes to

Home Depot
Home Depot
2445 reviews
2.1
Compare

Lowes in Northwest Harris, Texas - Return of non working power washer

1.0
Details
I bought a power washer in May and the first time I tried to use it it wouldn’t start, I tried to return it and was told they do not take power washers for any reason. I paid 280.00 for something I was never able to use. Lowes stole my money. This is a ridiculous way for a large company to treat their customers
View full review
2 comments
Anonymous
#1729399

They should have cheerfully refunded your money!

Anonymous
#1729340

They didn't steal your money. Manufactures of power equipment won't take it back from the stores as far to many consumers cause the problems they are having.

The manufacturers back their products with a warranty that will repair defective equipment at a service center. Take it to the service center and it will be repaired at no charge to you if it is actually defective. If the problem was caused by you (didn't put oil in it, used stale fuel, etc..) you will be charged. Don't blame the store for the problems consumers have caused by abusing return policies.

You will find this policy at most big box stores.

Your alternative is to go to a servicing dealer who will set the equipment up for you and show you how to start it and have it running before you leave their shop. Unfortunately you probably aren't willing to pay a little more for the service these dealers provide.

View more comments (1)
Review
#1616314 Review #1616314 is a subjective opinion of poster.
Product
Craftsman Pressure Washer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$289
Preferred solution
Full refund