Resolved Lowes Reviews in Texas, USA
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Resolved: Purchased glass shower door and Lowes installer broke it.
Update by user Apr 22, 2018
Lowe's, has paid for damage. Thank You
Original review posted by user Apr 19, 2018Lowes said it was my fault because the photo I provided was not proof. When we went to store with photo, no one offered to address the problem and never called to resolve the issue. We had our original shower tile man repair broken tile and presented the bill to Lowes. They refused to pay the $150. This is after 18 years of spending at least $30,000 with them. The day they broke the door, it was 18 degrees outside and they brought the glass in with frost all over it and clamped it down to the brackets. Of course the glass shattered and they did not even clean up all the glass so I worked 3 hours cleaning it better, but still my wife cut her foot a week later. Do not trust Lowes!
- Install contractors are incompetent
Resolved: Lowes in Palestine, Texas - Terrible
Update by user Jan 28, 2018
Lowe’s brought out a new washing machine and it works great. They apologized for their actions.
Original review posted by user Jan 23, 2018Lowe’s in Palestine Texas giving me a run around.purchased a GE washer 11/25/17. Makes a terrible noise. Tried to put up with it . Called them 12/30/17 They say would bring me new washer. Called again 1/9/18 talked to manager. Suppose to deliver today. 1/23/18. No show. Called them can’t bring till thursday1/25/18. If they can’t bring then I’m taking to store. Want money back. Cant tolerate sqeeking washing machine. It’s been stressful and horrible experience . Please tell me what else I need to do. Do you have any suggestions? I put purchase on Lowe’s credit card. So don’t want to ruin my credit by not paying for it.
- Being given the run-a-round
- Getting the run around from the customer service office
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