State: Texas City: Arlington Clear all filters (9 of 4791 reviews match)
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1.0
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This letter is regarding uncalled for treatment received Sunday, November 19, 2017 at Lowes, 1000 West Arbrook, Arlington TX. Attempting to pick up shower doors (purchased Thursday November 16), customer service employee stated shower doors were picked up by me on day...
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1 comment
Anonymous
#1397967

Nobody cares how old you are, dumb ***. It has nothing to do with employees being young. They were just doing their job so they don't get fired for letting *** walk out the door without verifying that it's been paid for.

Review
#1137344 Review #1137344 is a subjective opinion of poster.
Cons
  • Being harassed
  • Aphaty towards the client
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Dismissive To Customers
Long story short. We are trying to sell a second home. Contracted Lowes, paid 6K+. Nothing went right. Wrong cabinet on one wall, not level, part of them on the slab, the other end up on the tile. I had to level so i could put countertops back on. Can't install...
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1 comment
Anonymous
#1320485

Never use the big box stores contractors. They pay so little, you usually get inexperienced and/or incompetent installers.

Review
#1031188 Review #1031188 is a subjective opinion of poster.
Cons
  • Zero customer service
  • Called names by
Reason of review
Most of the above.Poor cust service, horrible quality, missed delivery on numerous occasions, wrong items ordered.
Loss
$15000
Preferred solution
Full refund
1.4
Details
My husband and I did an approximate $45,000 home remodeling project over the past 24 months. The final project was to replace carpet with very expensive Cali Flooring bamboo flooring from Lowe's. We were given a 12 month full "guarantee". Within 2 weeks, the flooring...
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2 comments
Anonymous
#1259392

Lowe's is only responsible for the warranty ONE TIME! After that it is up to the manufacturer to either stand behind their product or not.

You shouldn't have gone to a DISCOUNT home improvement store to buy an item just because it was cheaper then it might have been somewhere else. Don't blame the player, blame the game.

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Review
#976651 Review #976651 is a subjective opinion of poster.
Cons
  • Any experience i had during this home remodel process
Reason of review
Warranty issue
Loss
$15000
Preferred solution
Let them rot in ***
Tags
  • Run From This Place
1.0
Details
Lowes - Exterior Door & Paint Purchase
Lowes - Exterior Door & Paint Purchase
The worst experience EVER! We purchased an exterior door (primed pre-hung door). We were told to use a Duramax Exterior Semi-Gloss Tintable White Latex-Base Paint and Primer in One. When we installed the door the next day the paint was peeling off as if it was tape. We...
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1 comment
Anonymous
#1213857

did you read the instructions? did you lightly sand preprimed door to recieve the next coat of piant,Was the door painted in high humithy, What was the outside temp? really why would you expect a new door when you did not follow instructions on painting the door ?

Review
#724439 Review #724439 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Exchange door and paint as originally promised.
Tags
  • Poor management skills
  • defective products
  • scare tatics
  • Intimidating customer
  • Bad Communiation
I purchased washer and dryer in store. The sale person said it would come on Wednesday. Then Wedesday came with no one imforming me that they won't be showing up. I made a phone call, and was told Thursday, so I took the day off. I've been waiting all day on Thursday,...
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Review
#638445 Review #638445 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Weak product knowledge
  • Rude executive associate
Reason of review
Order processing issue

Lowes - Lied about delivery date-Arlington, TX

2.3
Details
We ordered bamboo flooring that was supposed to be in on 5/7/15. We were told on 5/9/15 that the order "was on the truck for delivery to the store". That wasn't true. Called on 5/10/15 asking if order arrived. Said it was on the truck that came in through the night. No. That wasn't true either. Husband went to store and they said it was actually on the UPS truck that would be in by 2 p.m. today. Again, not true. So we have a gutted bathroom that can't be completed and contractors on hold, no one that can tell us where our order is, and company coming Sunday with no usable guest bath. They were certainly quick to take our money. Totally and completely unacceptable.
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Review
#634305 Review #634305 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$2300
Preferred solution
Price reduction
Tags
  • Angry Homeowner

Lowes - Counter Tops Review from Arlington, Texas

Anonymous mill.....just had lowes install counter tops..looks horrble.not a good layout have a huge glob of brown in center of my bar..many divits a crack on edge of bar and nickle size area on edge of bar they filled in with dark brown which isn't shinny like the rest of it and another chaulkie white area on edge of bar near wall...I don't think this is even the slab I picked .....it looks just like the first one I rejected picked out another one and they called and gave me a story my slab was cracked and they let the sister slab go and sold..of course I did not believe that...most likely a contracter wanted them...so made three trips to dallas to look at slabs now lowes will come look at my granite and I am sure the will have an excuse not to replace it....horrible service.....just wonder if these slabs are seconds?
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Review
#594301 Review #594301 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Installation Review from Arlington, Texas

My husband and I purchased a dishwasher from lowes two weeks ago in Arlington, Tx. The salesperson promised us we could have it installed December 15th. The installers called and never left a message on my husbands phone nor did they call me which I'm listed. After my husband missed the call due to him being at work I called back and never got a call back fr the installer. The store was rude and not willing to meet their promise I will never purchase another appliance from them. They really need to have customer service training for all associates because they all lack this even when we go into the store for help or have a question. Horrible organization!!!!
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Review
#570007 Review #570007 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Arlington, Texas - Lowe's Credit Card

I had a Lowe's Credit Card (GE Mony Bank). I made purchases over two years, amounting to $5000. I recieved a bonus check from my employer. I used this money to pay off my bill. GE Money Bank cashed the check and then REFUSED to apply this toward my balance. I made numerous attempts (in writing, phone calls..). I was receiving collection calls from GE Money Bank for a debt that I had already paid. I had to file a complaint with my State Attorney General's Office in order to made GE Money Bank do the right thing! Unbelievable !
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2 comments
Anonymous
#230166

I'm sorry but there has to be more to the story...no credit card does that

Anonymous
#227892

in 2 years of shopping you kept spending money instead of paying off your bill? Thats the best way to ruin your life with credit debt. try cash or not buying from now on.

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Review
#212302 Review #212302 is a subjective opinion of poster.
Loss
$5000

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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