State: Texas City: Austin Clear all filters (11 of 4762 reviews match)
filters
State:
City:
Product:
Show
2.2
Details
Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Installer went to pick up door and door dept told him they could NOT find it. Said it was lost! Reordered...
View full review
Review
#1226316 Review #1226316 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I bought a brand new washer from Lowes on 13201 Ranch 620 North bldg G Austin TX. The washer was delivered about 1:00 PM on 8/16/2017. The delivery people started the washer immediately it started leaking. After several times calling the store on 8/16/17, I was told...
View full review
Review
#1088697 Review #1088697 is a subjective opinion of poster.
Cons
  • With a brand new non functional washer
Reason of review
Poor customer service
Preferred solution
Repair the leaking of water. In the case it is not repairable REFUND the money
I'm was interested in replacing 39 windows for my residence. I had a very pleasant Lowes Rep. Come to my residence to give me a quote. The quote was $34,000. I also had two other bids. From other Reps. One of which was $12,000 less than Lowe's bid. I received 2 phone...
View full review
Review
#642126 Review #642126 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Veterans Discount Review

I went to Lowes in Kyle Tx while checking out I asked for a veterans discount they explained I needed proof I was discharged in 1970 and no longer have an active ID came back with my DD214 manger said they were sorry and told me he would speak to them. I went back today was checking out showed them my DD 214 they said that was not good after they called over two managers they said they would take it this time but I needed to get an Military ID. Terrible way to treat Vietnam vets I will go to Home Depot in the future.
View full review
Review
#494716 Review #494716 is a subjective opinion of poster.
They are scamming consumers with cheap products then lying to cover their ***! Every major appliance I've purchased at Lowes has broken down within a year and they refuse to remedy the situation. They are also very rude about it. We bought a Bosch washer/dryer...
View full review
8 comments
Anonymous
#860399

buy extended protection plans next time. nothing is guaranteed to last anymore these days. then you wouldnt have this situation all the time

View more comments
Review
#323311 Review #323311 is a subjective opinion of poster.
I went to the lowes store at IH35 so & Stassney located in Austin,Tx. I was carrying my 6.5 lb. dog in my arms,as it was very warm outside. When I went to leave, I was confronted by a fat eldery hispanic lady, and told that my dog was not allowed in the store!! She...
View full review
10 comments
Anonymous
#987468

I would love to take my German Shepherds to the store but they aren't service dogs so I know they aren't allowed and therefore I don't put people in the position of having to tell me to take my dog out of the store and you shouldn't have either

View more comments
Review
#300453 Review #300453 is a subjective opinion of poster.
Their returns associate Luz in Austin Texas was extremely rude. Her attitudes need total revamping. I was shocked how she was yelling at me for a return that was within 40 days of purchase, had receipts and product codes in order!!!! If they want customers to...
View full review
4 comments
Anonymous
#326791

I agree, Lowe's customer service is terrible! I too was treated rudely over the phone by a Lowe's employee. I have spent thousands of dollars in their stores, but in the future it will all be going to their competitors.

View more comments
Review
#250845 Review #250845 is a subjective opinion of poster.

Lowes store leander texas.

I bought a plant at Lowe's and when I went home I found that my sandals were destroyed. I had walked through what I thought was water only to find that when I got home it was a solvent or chemical of some kind that ate the plastic off the bottom of my sandals. I called the store but it was closed so I called early the next morning and the manager a female called Jennie asked me to bring them in for her to look at which I did. When I showed them to her she appoligized and said she would give me 10% off my next purchase. I told her I automatically got 10% since I was a veteran. So she asked me what she could do for me and I said replace the sandals they cost me $39.95. She said she had no policy that covered that kind of replacement. So I said what do you suggest and she said the best I can do is say we are sorry. I conferred with my wife when I got home and we decided we would never shop at another lowe's which we frequent over home depot. Having been in business before I retired (I am now 72 years old) I would have tried to correct this immediately to the customers satisfaction. Watch want you step in when shopping at Lowe's you are at your own risk.
View full review
3 comments
Anonymous
#367060

I worked in the garden center for 8 yrs. The only chemical that would eat the soles off your sandles would be Muratic acid and it would be eating the concrete up too.

YOu had to have stepped in something BEFORE you got to the store. Fertilizer, bug killer NOTHING will do that, they are all in plastic containers and the soles of your sandles are rubber or plastic. So you shot your self in the foot so to speak. But I see a lot of "old" people who do this and get mad at nothing.

There is no way she could have just handed you the $40 for the sandles. She could have given you a gift card or a discount, which she offered, but you wanted her to replace your cheap sandles ( $40 sandles are cheap not quality in case you didn't know) Try smiling for a change, and try to remember where you were before you got there.

Anonymous
#280741

:roll :roll She said sorry tried to give you 10% off. She can't open a register and hand you $39.95 for a pair of sandals (which you can't really prove was destroed there or somewhere else).

A mistake was made somewhere and she tried to fix it.

No need to post here when a manager tries to help... :cry :cry :cry

Anonymous
#279537

Yes, if I were the manager I would have given an apology and your $39.95. It doesn't make sense to *** off a potential future customer and saves time to conduct business.

View more comments (2)
Review
#234207 Review #234207 is a subjective opinion of poster.
Loss
$39
I am disgusted with GE Money Bank and Lowes. I paid off a credit card loan with Lowes and GEMB, who handles their credit transactions, keeps sending me late fee notices, that increase each month. I have called and written to the company with no luck. If anyone is...
View full review
13 comments
Anonymous
#954028

What is the problem with paying back money you borrowed, under the terms you agreed to? If you don't want to be indebted to someone, don't borrow.

If you do borrow, don't borrow beyond your means and ability to pay it back in a timely fashion, as agreed.

Credit cards are a nice convenience to paying cash and give you flexibility in paying the balance over time. Use them correctly and they are a great tool. I tend to pay the balance in full, except larger purchases where I may pay back over a few months.

I pay very little in interest doing it that way.

Who in their right mind finances a consumer item with a credit card at a high double digit interest rate and makes only a minimum payment? Get a handle on your finances and take control.

Be responsible instead of blaming the bank. Be the master instead of the slave.

View more comments
Review
#207558 Review #207558 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Austin, Texas - Free Deliver - Receive VISA Check Card NOT

I purchased a Whirlpool refrid from the Lowe's in SW Austin. The deal was to pay for deliver ($89.) but receive a VISA Check Card in that amt. as a refund. This is after sending in all the paperwork, etc. This purchase was 4/6/09 and after many (7+/-) phone and emails; still no Check Card. I will go to Home Depot in the future even though I like the Lowe's environment better...it's the principle. Bait and switch or just not very capable of follow thru on the administrative end of promotions. One person couldn't even find me in the system...
View full review
2 comments
Anonymous
#113406

Yes, this is once again "Lowe's" fault. Guess you mailed the rebate forms in on time too.

Or even realized this was handled by an outside firm. Principles are a luxury in this economy.

Good luck finding someone to help you at H.D. - see how far your principles get you...

Evoke
#100605

Home Depot Delivery = Curbside Drop Off.

Do what you will.

View more comments (1)
Review
#159991 Review #159991 is a subjective opinion of poster.