(11 of 4844 reviews match)
Most helpful reviews first
Lowes in Austin, Texas - Damaged merchandise/order/receiveq
Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Installer went to pick up door and door dept told him they could NOT find it. Said it was lost! Reordered door. Said it would be in 1/2018. Lowes called it was in. When installer went to get door, it was DAMAGED! They asked to reorder a 3rd time and we said absolutely not. We went to competitor. We have told our our friends and neighbors DO NOT order anything custom from Lowes especially “custom”! I did not listen to my gut which said DO NOT order ANYTHING from Lowes again. Stupid me did it anyway! U ordered s dishwasher in 2/10/18. Received call that one was on backorder until 8/18! Picked another one and it came in damaged. The third time reordered it came in damaged again! Fourth time the appliance dept offered me an upgraded dishwasher for the horrible customer service. It did come in undamaged andcwas installer 4/4/18. The only good thing about this scenario I that we did get upgrade and the installer John Collins was awesome! Your timeline for delivering a product in a timely manner to a customer and NOT damaged is Rated a big fat ZERO! You guys need to get your act together as I’ve talked to many many people and they have had similar incidents with Lowes. There are competitors who do an incredibly better job than Lowes even though their prices might be $50 more. We are very disappointed and won’t be buying any big items there again. I think we might be safe buying paint brushes, garden hoses, etc. Things that you can look at with your own eyeballs. I have ALL the paperwork and you do too. Oh and forgot to say when we tried to get the door refunds!! The customer service desk basically rolled there eyes as they can’t be bothered with this problem and then after we waited about 10 minutes at the desk someone came and did the refund transaction so fast, without explaining that we had to go home and review that it was corrected right and ALL the paid up front (merchandise, labor, installer estimate, other accessories needed for installation was refunded. If this happened to you personally how would you feel about shopping here again.
Reason of review
Order processing issue
Lowes in Austin, Texas - Problem solving Capability of Manager
I bought a brand new washer from Lowes on 13201 Ranch 620 North bldg G Austin TX. The washer was delivered about 1:00 PM on 8/16/2017. The delivery people started the washer immediately it started leaking. After several times calling the store on 8/16/17, I was told they will contact me. I was never contacted on 8/16/17. I called on 8/17/17 about 7:00 AM and spoke to Daniel Gonzales, to give me when people will come and fix the problem (the washer was already paid in full and money for 5 years of maintenance waranty ). He complained repeatedly about my accent and I am not listening what he has to say. After speaking with for 15 minutes, I still did not a time frame for the appointment. He told he will call me does not know when he will call me?? Just a warning to customers that the Lowes stores get fully paid and you are on your own.
- With a brand new non functional washer
Reason of review
Poor customer service
Repair the leaking of water. In the case it is not repairable REFUND the money
Lowes in Austin, Texas - Replacement windows issuesat the State Ave store ! UNPLEASANT!!!
I'm was interested in replacing 39 windows for my residence. I had a very pleasant Lowes Rep. Come to my residence to give me a quote. The quote was $34,000. I also had two other bids. From other Reps. One of which was $12,000 less than Lowe's bid. I received 2 phone Calls from the Lowe's Rep. Stating that she never "pulls this card", which was her "BIRTHDAY CARD" trying to entice me to accept her Lowe's bid. I felt like ***!!! Then she called me back 5 hours later to ask if I had made my decision? I informed her that my Project Manager had confirmed the deal with the Pella Rep., which was $12,000 less than her bid. She informed me that she had performed "A lot of work" to provide me with the quote.(less than few hours day). I abruptly informed her how long it takes me to earn $34,000 to replace windows in my home. I can honestly say....my experience was unpleasant...! I was made to feel like *** because I did my research and found the better deal... "Strong Arming"is never a pleasant experience, and to state that it's your birthday...and I'm expected to pay $12,000 more to a complete stranger is ABSOLUTELY LUCRIDIOUS!!!
Reason of review
Poor customer service
Let the company propose a solution
Veterans Discount Review
I went to Lowes in Kyle Tx while checking out I asked for a veterans discount they explained I needed proof I was discharged in 1970 and no longer have an active ID came back with my DD214 manger said they were sorry and told me he would speak to them. I went back today was checking out showed them my DD 214 they said that was not good after they called over two managers they said they would take it this time but I needed to get an Military ID. Terrible way to treat Vietnam vets I will go to Home Depot in the future.
They are scamming consumers with cheap products then lying to cover their ***! Every major appliance I've purchased at Lowes has broken down within a year and they refuse to remedy the situation. They are also very rude about it. We bought a Bosch washer/dryer that litteraly fell apart within the first year. The glass door fell off the washer, the plastic around the doors cracked--have to use a large board against dryer door to keep it closed. I recently bought a Samsung fridge, it's now just another large piece of *** that I'll have to pay to haul off-- it's less than a year old. The list could go on....
Lowes in Austin, Texas - Store attendant pissed me off
I went to the lowes store at IH35 so & Stassney located in Austin,Tx. I was carrying my 6.5 lb. dog in my arms,as it was very warm outside. When I went to leave, I was confronted by a fat eldery hispanic lady, and told that my dog was not allowed in the store!! She showed me a paper sign that someone made on a computer. I told her that it was not a company notice and that I would not honor it because I knew Lowes was a animal friendly store. She told me that I would not be allowed in the store in the future, I told her to just give me a refund and I would take my business down the road to Home Depot !!!She began to mumble some sort of *** and I said for her to f___k herself and left.. At what point did Lowes change their policy on pets ?? I did go to 2 other stores and there was no kind of notice posted
Lowes in Austin, Texas - GE Money Bank
I am disgusted with GE Money Bank and Lowes. I paid off a credit card loan with Lowes and GEMB, who handles their credit transactions, keeps sending me late fee notices, that increase each month. I have called and written to the company with no luck. If anyone is having similar problems with this company and know of anyway that a Class Action Lawsuit could be filed, I'm all for joining in that cause. They are ruining my credit. Whatever happened to good old customer satisfaction? Has anyone else had this problem with GEMB and in particular, their connection with Lowes?
Lowes has the worst possible customer service.
Their returns associate Luz in Austin Texas was extremely rude. Her attitudes need total revamping. I was shocked how she was yelling at me for a return that was within 40 days of purchase, had receipts and product codes in order!!!! If they want customers to return products within a week, they should say so on their receipts and not advertise a return policy of 90 days!!! Lowe's associates need a total customer service training and paradigm shift. They ensure total customer dissatisfaction. Throughout my life I have always shopped at lowe's -- As of now, I am never shopping at Lowe's again!!.
Lowes store leander texas.
I bought a plant at Lowe's and when I went home I found that my sandals were destroyed. I had walked through what I thought was water only to find that when I got home it was a solvent or chemical of some kind that ate the plastic off the bottom of my sandals. I called the store but it was closed so I called early the next morning and the manager a female called Jennie asked me to bring them in for her to look at which I did. When I showed them to her she appoligized and said she would give me 10% off my next purchase. I told her I automatically got 10% since I was a veteran. So she asked me what she could do for me and I said replace the sandals they cost me $39.95. She said she had no policy that covered that kind of replacement. So I said what do you suggest and she said the best I can do is say we are sorry. I conferred with my wife when I got home and we decided we would never shop at another lowe's which we frequent over home depot. Having been in business before I retired (I am now 72 years old) I would have tried to correct this immediately to the customers satisfaction. Watch want you step in when shopping at Lowe's you are at your own risk.
Lowes in Austin, Texas - Free Deliver - Receive VISA Check Card NOT
I purchased a Whirlpool refrid from the Lowe's in SW Austin. The deal was to pay for deliver ($89.) but receive a VISA Check Card in that amt. as a refund. This is after sending in all the paperwork, etc. This purchase was 4/6/09 and after many (7+/-) phone and emails; still no Check Card. I will go to Home Depot in the future even though I like the Lowe's environment better...it's the principle. Bait and switch or just not very capable of follow thru on the administrative end of promotions. One person couldn't even find me in the system...
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