State: Texas City: Brenham Clear all filters (2 of 4874 reviews match)
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Lowes in Brenham, Texas - Purchased dishwasher

5.0
Details
They don't keep appliances at store, don't know where they come from. Ordered a dishwasher and said it would arrive in 3-7 days. We are on day nine and they said there is a P.O. but that's all there is in the notice. So I'm assuming that they have to purchase the item from manufacturer and haven't yet so my money that they have is in their account drawing interest till they purchase it. I order a auto part a couple of months ago and got it 10 days later, it came from Japan. I could have ordered this from an online independent appliance dealer or off eBay and had it in a week. Never again will I buy anything from Lowes, they need to change their name to Slowes.
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1 comment
Anonymous
#1280997

Lowe's does stock many appliances, but your must be on back order or special order.I usually cannot find anyone with enough competence to help in the appliance dept.

Suggest that you cancel your order.

Review
#1002136 Review #1002136 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Purchase was 11 days ago still not shipped
  • Waited 2 weeks to receive order
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Lowes-Brenham, TX Horrible Customer service

1.5
Details
The Lowe's store in Brenham, TX has fallen below corporate standards in store presentation and service. In particular the tile department is poorly organized. Displays do not have correct information as to what bin to find the tile on display for purchase. Many lack prices. THis is not this one visit but all visits. Checking out at this LOwes is always unpleasant as the staff does not make eye contact with the customers and talks to co-workers while checking out customer. The check out girl today actually turned her back on me while checking me out so she could carry on conversation with her supervisor and another employee at the "Customer Service" desk about personal subject. She actually handed me the receipt with her back turned. A new "LOW" in service even at this store. Drive to a Houston location if you want to actually purchase anything from Lowe's
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1 comment
Anonymous
#1135332

Your comment makes it sound like you continue to shop at this store even though it it below your standards. If it is so bad why don't you shop somewhere else?

Review
#815686 Review #815686 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Employees
Reason of review
Poor customer service
Tags
  • Poor Servive
  • Tile Department

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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