State: Texas Clear all filters (289 of 4791 reviews match)
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1.0
Details
Tried paint rebate - submitted as specified - rebate center pretends the receipt didn't include a qualifying item.
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1 comment
Anonymous
#1744546

The website on my receipt for the paint rebate was not correct. When I went to the store about it, a girl named Hannah went to lowes.com website and scrolled down to rebates and was able to take care of it for me.

Review
#1574192 Review #1574192 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
Picked out a fridge on Fri and the guy in appliance section ran it through pc and said it can be delivered on Sun. Paid for it up front and they couldn't tell me what time. Sercice desk said it would take 2 weeks. Wife was more patient than me and decided to call...
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Review
#1566068 Review #1566068 is a subjective opinion of poster.
Reason of review
Poor customer service
3.6
Details
Bought a handicap toilet with a Lowes installation which was on sale for $99. When installer took old toilet off, he said he could not install the new one because the ring on the bottom was wrong. He said he would have to chip some of the floor tile and concrete out...
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2 comments
Anonymous
#1702559

It’s hard to tell what’s UNDER the toilet, until the old one is removed. Be prepared for any unexpected problem that might be found, such as rusty bolts, broken flange, water damage, termites, mold, and rotten wood, to name a few.

Why is it Lowe’s fault your house won’t fit the new toilet you bought, without additional work. Why should the plumber eat it, because you didn’t tell him your ring would need to be replaced?

Ridiculous. People always trying to steal or extort money from the hardworking legitimate businesses.

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Review
#1557585 Review #1557585 is a subjective opinion of poster.
Pros
  • Products offered
Cons
  • Told one install price nailed for 4 times that amount
Reason of review
Not what sales ma told me
Loss
$350
Preferred solution
Let the company propose a solution
Tags
  • Rippoff On Installation
Screw Lowe's lying, cheating, backstabbing company. POS company cost me a lot of wasted time and money. Never again with these Morons-Karma is going to be a Major ***
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2 comments
Anonymous
#1695857

YOU SHOULD BE REQUIRED TO LEAVE AT LEAST 50 WORDS IN YOUR REVIEW. JUST BECAUSE YOU ARE SOME NUT-JOB POSTING OVER YOUR SMART PHONE SHOULDN'T GIVE YOU A PASS FROM POSTING SOMETHING THAT IS INTELLIGIBLE AND MAKES SENSE.

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Review
#1548261 Review #1548261 is a subjective opinion of poster.
Reason of review
Bad quality
Never mentioned delivery time, got a phone call stating they were 10 minutes away and I told the guy I was out in the field working and he said he would reschedule but gave me no time frame or date. Told him I get home @ 5:00 pm every day. Got a message on my phone to...
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Review
#1545898 Review #1545898 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through...
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Cons
  • Jeff young out of the rockwall
  • How i was treated
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees
2.2
Details
There is no associates to help in the store at all. Some departments have only one person covering three departments. Then you have to wait over several minutes up to 45 minutes to have a product that they have in their topstock area then find someone who can drive...
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4 comments
Anonymous
#1687381

I disagree that local means good service, has anyone tried to get estimates without having to beg them to come out. And since they are small they do not always seem to care about service either. What is happening is we have generations of the “you owe me” and “I should not have to do that it is outside my job description” people in the workforce that just do not understand that the customer is the reason for your job not the reason for your problems

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Review
#1516218 Review #1516218 is a subjective opinion of poster.
Pros
  • Store
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
customerservice
3.1
Details
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the...
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7 comments
Anonymous
#1689091

Which is why I steer clear of big box stores, extended warranties, and most of all home warranty’s .

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Review
#1507721 Review #1507721 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
My son-in-law purchased a washer for me on 3/30/2019. He put a wrong telephone# on the order when he purchased it. I spent almost 2 hours on the telephone yesterday (4/1/2019) trying to change that telephone # and find out when my washer was going to be delivered. When...
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1 comment
FumblingShark
#1667957

Boycott racist lowes

Review
#1505504 Review #1505504 is a subjective opinion of poster.
Cons
  • Purchase not delivered
Reason of review
Problem with delivery
Loss
$739
Preferred solution
Deliver product or service ordered

Lowes in Nacogdoches, Texas - They damaged my home & Furniture

had Lowe's bring me a new ice box when workers where bring it in they damaged my walls and a $250,000 dinning room set offered me only $3,000 to cover damage that won't even cover shipping to get my dinning room Furniture fix much less the two walls this happened almost 1 year ago . Fixing to fill in our court I think one year is long enough need to get everything fixed they also had me get a cost on the dinning room set cost me $2,000
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Review
#1500035 Review #1500035 is a subjective opinion of poster.
Reason of review
Problem with delivery