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Lowes review in Dallas, Texas: Item never received

1.0
Details
Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking ticket with FedEx and had me follow up with FedEx on the delivery. I called Fedex and they stated that the package was lost and to call Lowes to start lost package processing. I called Lowes and asked for the item to be reshipped. They said ok and a store manager will call me in 24hrs. That never happened. I call Lowes again and this time they said that they sent the request to the wrong store and that a store manager from the correct store will call me in 24 hrs. Again that never happened. Lowes failures : - email updates on delivery status was never sent - store managers never called - why should I be the one to call FedEx when it wasn't me who contracted with them to deliver the item. Take away : NEVER shop online with Lowes. Go to there competitors instead or even better Amazon as they will make sure everything is right.
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Review
#1423088 Review #1423088 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

Lowes review in Dallas, Texas: Damaged my home during delivery of refrigerator

1.0
Details
Lowes review - Damaged my home during delivery of refrigerator
Lowes review - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my questions and told me I had to work with her only! She then disconnected the call. I asked to speak with someone else 7 times. My home was damaged significantly by Lowe’s due to a faulty install that caused a water leak to occur for over a three week period. I have called Lowe’s all week. I also emailed them. When I didn’t respond. When they finally called me back a moment ago the lady was beyond rude and seemed irate that I called and left a total of three messages ( 2 phone calls and one email). She mocked my request to speak to you or anyone else who could provide polite assistance. I’m considering my legal options at this point. I also have asthma along with my child and the the wet Sheetrock reeks of mildew. This fact that there is documented water damage that has accumulated over a three week period is gross negligence at this point and adverse to my health. They would not call me back. I’m also considering having Lowe’s pick up this refrigerator and I will cancel the credit card. This is not the kind of service I expected from Lowe’s. I will be sharing this experience only via social media, I also plan to contact your corporate offices to file a complaint. Lastly, I am requesting to be assigned to another claims examiner. I don’t this or the above issues are unreasonable requests.
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

Anonymous
#1687511
@Anonymous

You’re totally wrong! Those contractors are on a CONTRACT with Lowe’s to do The work, are paid by LOWES to do the install, therefore LOWES is responsible!

Anonymous
#1591344

Since you mentioned that you are considering your legal options, you do realize that Lowes will Only deal with your lawyer... correct?

Lowes Will Not deal with you.

You also realize that you will have to Pay your lawyer even if he/she decides Not to take on your case... correct?

Shad M
#1591364
@Anonymous

That’s fine. Thanks.

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Featured
Review
#1392773 Review #1392773 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective

Lowes review in Dallas, Texas: 2 employee's push passed me, never said excuse me.

1.8
Details
Kim and another employee not wearing name tag. Pushed us to the side. How rude. Learn some manners
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Review
#1365237 Review #1365237 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Dallas, Texas: Delivery sucks

1.8
Details
we bought a refrigerator last week. they said it was going to take a week which delivery was this sunday. we called twice they told ua they were delivering a washer and our delivery was next they did not come.
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Review
#1249526 Review #1249526 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Other Product Review

1.8
Details
Never again will we order a large item that requires delivery from Lowes!!
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Review
#812341 Review #812341 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes - Lawn Mower Review from Dallas, Texas

1.0
Details
If you want to waste $1200, on 3 lawn mowers, in 7 years, Lowes Mesquite, Texas, is the place for you! They have a assistant manager there, Luke or Lucas, of which likes to talk over you, berate your intelligence, and then hang up while you are trying to get a word in edgewise! Thats a great example for underlings to learn to be just as nasty and uncaring, about their customer base. I have spent well over $40,000 with Lowe's during the remodel of my home, and after 3 mows of a small yard this year, they want me to spend another 130 on rebuilding the carburetor on a 9 month old lawnmower, with less than an hours use on it? I have done some dumb stuff in my life, but they can keep it as a trophy of bad customer service, and *** for products! Th8s was a replacement for the last one with the same problem within months as well. I instructed them to mark my profile: CUSTOMER WILL NEVER RETURN! I despise home depot, but looks like that's where my money will be going from now on.
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1 comment
Anonymous
#1099643

Why are you complaining about Lowes rather than the manufacturer of the mower? Lowes didn't make the mower and is not responsible for the warranty on the mower, the manufacturer is.

If you have only used it 3 times in 9 months for less than an hour total it is very possible that the problem is due to your letting gas sit in it for that long. If you use gas with ethanol in it it will attract water which can damage your fuel system including the carb.

Owner neglect is not covered by the warranty and you would have to pay for repairs. If you took as much time to read your manuals as you spend complaining on the internet you wouldn't have the problems you are complaining about.

Review
#772055 Review #772055 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Sprinkler System Parts Review from Dallas, Texas

1.0
Details
I came to purchase parts for my sprinkler system. Asked an associate about help he pointed out to the isle where i suppose to find the item. He called for somebody for that seccion ( isle 30) on the speaker, nobody ever came. I asked another associate for help, he said he knew nothing about sprinkler systems that he would find somebody. Nothing after a while waiting, i found the guy that went to find help teo isles where i was waiting having a good time laughing with another associate. I am done with this place.
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2 comments
Anonymous
#971253

How hard would you work for 8 dollars an hour? My guess you wouldn't even bother.

Here's the best part, would you really want assistant from some college freshman who knows nothing about the product and would just BS until you either get angry or end up buying the incorrect things? Or how about that retired grandma who again is just looking for some fun money?

You are wasting your time going to any big box store thinking your going to get expert advice. The experts are out doing their craft for triple the rate.

Anonymous
#971267
@MrSharkNasty

Please remover the foot from your mouth.

I have worked with Lowe's for several years and I pride myself at being

very educated about in the areas I work.

I'm 25, and have worked for other company's as a "professional blue collar" individual, where I went to customers homes, and the truth is I make more $$$ here.

Lowe's is a great company and they pay the employee's very very well.

So I'm sorry you feel that the personnel at your local Lowe's are not professional's in the area they are assigned, but please don't make wide net assumptions about everyone. ohh, and 98% of all associates start at over 12$ an hour. If you look down on someone in a retail store, you wont get very good service.

We can tell when people think we are just "hourly retail" workers. But I am 25, making well over 50K with great benefits, a fantastic 401K, and stability. I know that I have a paycheck coming.

Most "professionals" who work for themselves can not say the same. So look in a mirror before you turn your nose up at the next college kid working for "scraps"

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Review
#620725 Review #620725 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Vehicle Driver Review from Dallas, Texas

First of all nothing is placed inside my vehicle without me myself checking to make sure everything is secure and In placeI would like to state that you must be a very fast driver if all you say occurred.I mean don't take this question the wrong way.The reason I asked this question is because I also am a pretty fast driver but a save driver at all time's.My question to you is why?Did you not check the lid yourself.I understand this is apart of their job duties,But know one is perfect.They were careless and So was you.Now you are crying about whose fault this is.I would say you need to suck this one up and Move on.Watch Home Depot they neither are perfect.You will be writing about them next.$2500.00 Are you Serious?WTF
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Review
#574294 Review #574294 is a subjective opinion of poster.
Service
Lowes Vehicle Driver
Reason of review
Poor customer service

Lowes Manager Review

Want to know the sexual harassment policy at Lowes, while I was shopping with my fiancé whom works at this store, a manager named Matt yells across about ten customers and workers " hey there's my future wife! I find this very unexceptable!
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Review
#504192 Review #504192 is a subjective opinion of poster.
Service
Lowes Manager

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Manager Review

A manager in the outside plant department name on tag was Matt. Making rude comments to my girlfriend (that works with him) while we were shopping today. Yelled hey there's my future wife out in front of customers and other employers.
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Review
#503777 Review #503777 is a subjective opinion of poster.