Lowes Installation Reviews in Dallas, Texas
(2 of 217 reviews match)
Lowes in Dallas, Texas - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my questions and told me I had to work with her only! She then disconnected the call. I asked to speak with someone else 7 times. My home was damaged significantly by Lowe’s due to a faulty install that caused a water leak to occur for over a three week period. I have called Lowe’s all week. I also emailed them. When I didn’t respond. When they finally called me back a moment ago the lady was beyond rude and seemed irate that I called and left a total of three messages ( 2 phone calls and one email). She mocked my request to speak to you or anyone else who could provide polite assistance. I’m considering my legal options at this point. I also have asthma along with my child and the the wet Sheetrock reeks of mildew. This fact that there is documented water damage that has accumulated over a three week period is gross negligence at this point and adverse to my health. They would not call me back. I’m also considering having Lowe’s pick up this refrigerator and I will cancel the credit card. This is not the kind of service I expected from Lowe’s. I will be sharing this experience only via social media, I also plan to contact your corporate offices to file a complaint. Lastly, I am requesting to be assigned to another claims examiner. I don’t this or the above issues are unreasonable requests.
Reason of review
Damaged or defective
Lowes Door Installation Process & Customer Service
I called Lowes to do a door install. The first step is to call and set up a time for them to come measure which I did. I gave the item number of the door that resembled mine to the person on the phone to note down. I had to pay $35 for them to start and they would deduct that out of the installation. The came out and measured, then I was called with prices and very short discussion about fiberglass or steel. The item number I gave them was for a steel half door with glass that replaced the one being removed for $139. When he called and asked about fiberglass I said that I would just use the steel one I picked for $139. Then we had to go in the store to sign the contract. I went in and met with a guy in the millwood department and he pulled the contract out and gave me the total. I was never shown the product but the price was correct so I thought it was the same door I gave them the product number for and asked where the $35 credit was. He stated that he didnt know about the contracts and he had to get help and he did. I was told that the contract was re worked and they left off the credit, but when I paid it was given to me. So it all sounded fine to me... Price was what I wanted when I found the door online, and I got my credit back. When they came to install it was a solid steel door. I had a steel door with a window. I said that was not the right door, and they stated that this was the door in the contract that I signed so the door was installed as i felt backed into a corner. I should have stopped them but I felt that since I had signed I had no choice. So I called the next day when I was back at work with all my notes and got mad to realize that the sales guy gave me the wrong door so I called. The supervisor stated that I was shown the product when I signed the contract and there was nothing they would do. I told her I was never shown a door when I signed and that the guy who was there when I signed didnt even know how to read the contract. She said their policy is alway show the product before a contract is written, well I did everything over the phone and was never told to come in to see the door. I have never had a repair done so I thought the part number was good enough. I can not get anyone to help me with this other than to be told I was shown a door when I signed and that was the end of that. Shop another store as they don't care about customer service. I was going to have them replace all the carpet and tile, buy all the paint I needed and all the material to get my house ready to sell. Not anymore.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?