State: Texas City: Fort Worth Clear all filters (9 of 4784 reviews match)
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1.0
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BUYER BEWARE!!! Spent $3200 to get cabinets and a vanity installed at the store on Bryant Irvin. I received a call 3 weeks after placing the order stating that everything was in. Twenty minutes later, I received another call starting that part of the cabinet was back...
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1 comment
h.kitchener
#1574920

Why don't you just cancel the order and go elsewhere? Apparently, Lowe's doesn't really care to have your business.

Review
#1374208 Review #1374208 is a subjective opinion of poster.
Reason of review
Order processing issue

Arrogant, Dishonest and Rude Lowes Should Not Be In Business

1.2
Details
Lowes store Bryant Irvin rd Fort Worth Texas. Received an email from Lowes advertising a Bosch Drill driver combo set (Item 777305) for $129. The email urged me to place an order now for the item. I checked the Lowes website for stock at my Lowes store and it indicated there were 3 in stock. Went to my Lowes store and could not find any. The guy in tools helping me to look said I should just order the item online. Not wanting to run all over town looking for the item I went home and ordered the item online. Received a call from the store customer service (Sarah) saying they did not have any in stock and she was just canceling the order. Did not offer to transfer the item from another store or get it from the warehouse or ship it to my home from the warehose. What the *** is wrong with this Lowes store and the people that work there? Is Lowes doing so well financially that they don't need to sell merchandise or provide customer service? Is this just a local store problem or is this a bigger corporate problem? If you don't want to sell the item why are sending me emails advertising the item? And what is the point of ordering an item online if its not coming from a national distribution warehouse but only limited to inventory at a single store? When I order online at Home Depot the order is not pulled from a single stores inventory its pulled nationwide and even back to the manufacturer. Lowes has serious problems with your ordering system and your customer service. You need to rename it customer dis-service because it is certainly not customer service. You don't even understand the concept of customer service. The same thing happened to me a few months back with a Dremel Tool set you sent me an email about urging me to buy it now online. Turned out you didn't have that item either and your customer dis-service would not find it and fill the order. I can see from all the complaints online about Lowes customer dis-service this is not isolated to this one store. Got a reply back from Lowes national customer service. The email basically says, sorry we don't give a *** about the customer.
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Review
#976069 Review #976069 is a subjective opinion of poster.
Cons
  • Online ordering does not pull from warehouse
  • Lack of service and followup
  • Customer dis-service
Reason of review
Order processing and poor customer dis-service
Loss
$500
Preferred solution
Let the company propose a solution

Lowes in Fort Worth, Texas - Such a professional experience

5.0
Details
I'm from out of town ,while visiting East Ft Worth in the Meadow-brook area i needed to pick up a few items so i stopped into your store on East chase, the items that were needed at that time you didn't carry them. But there was a young man at your service desk, I'm pretty sure his name was Gregory what a manner-able young man he was. so smart and professional sounding i was impressed at how he was able to get on the computer and connect with a store that would have those very items i needed. I was impressed at the amount of time he spent with me making sure i was satisfied.... This is what customer service should look like. keep up the good work you are going to go far!!!!!!
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Review
#945934 Review #945934 is a subjective opinion of poster.
Pros
  • I like the way i was treated
  • I will be back
Reason of review
Good customer service
Has this happened to you? I bought a basket full of items and upon checking my receipt at home, found a charge for a large quantity of items I did not get. The error was at the top of the ticket, so I didn't notice it when I used my credit card. I caught the mistake at...
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1 comment
Anonymous
#1002192

Quit playing the age card, that takes credibility from your actual complaint. IF you pay attention as you are being checked out you will know what is going on.

Review
#659226 Review #659226 is a subjective opinion of poster.
Pros
  • Store is clean
Cons
  • Rip off
Reason of review
being charged for something I did not purchase.
Loss
$20
Preferred solution
7/1: I am stopping at the store to point out to Customer Service what happend and hopefully get a refund on the portion I did not buy. Outcome undecided at this time.

Lowes Troy Bilt

We bought ours in July 2012 used it only five times before the cold weather came thru. We tried to use it in May 2013 and it would not stay on. We were told it would not be covered under warranty yet the manufacturer warranty covers two years. When we took it for maintenance Lowe's would not give us the number to where it was sent out. They supposedly fixed it and charged us a fee for doing nothing to it since it did not work. We are sending our expenses to Troy Bilt to reimburse us. We also had to take it back cause it was not fixed proeprly, it's still not tuirning on and Lowe's is now going to replace it.
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3 comments
Anonymous
#666951

My guess is the gas in the mower was stale from sitting so long. Once you got it back you went and filled it up with gas that was sitting around in a can from last year as well.

Try fresh gas and you may well have a mower that runs just fine. Be sure to put stabilizer in the new gas you buy to help it last longer.

Anonymous
#664770

you are trying to get money back from Troy Bilt AND Lowes...kind of shady

Anonymous
#664967
@sooo...

You must make some kinda good money responding to every Lowes complaint in the past day!

you are a liar

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Review
#418862 Review #418862 is a subjective opinion of poster.
Loss
$363
Bought a washing machine the salesperson recommended. Its a Whirlpool and it seem like they go out after one year. I think Lowes knew it was *** and lowered the price for suckers to buy it. I though Whirlpool was a trusted name and Lowes would stand by the products...
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5 comments
Anonymous
#535497

you people obviously haven't dealt with Lowe's. Mine was a maytag..extended 4yr warranty.

It completely broke down one year and one week after purchase. No problem..I have a 4yr warranty. I have been waiting over 8 weeks for the service person to show up.

Last I talked to Lowe's I only have three more days to wait. With what I paid at laundry-mats I could have paid for an independent repair man and had money left over for 3 suits, three ties, three hankies, shoes, and lunch with a cute guy.

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Review
#314112 Review #314112 is a subjective opinion of poster.
Loss
$500

Nothing but junk at Lowes

Seems like everything I buy from Lowes is nothing but junk. In the last few years I have bought a bench grinder, air compressor and numerous other items. The bench grinder and the air compressor lasted less than a year before they quit working. I bought flouresent tubes that lasted for a week or two. Last week I bought a water hose from Lowes. This morning while washing the decks off, the water hose developed a bulge in it and a big gaping hole opened up. It's pretty bad when you can't trust Lowes quality for something as simple as a garden hose. I don't buy their cheaper quality. I normally buy their top of the line model. Evidently they only stock the very cheapest imported *** they can get. So long Lowes, I am going back to Sears!!!!
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Review
#246932 Review #246932 is a subjective opinion of poster.

Lowes in Fort Worth, Texas - Carpet measured wrong in Mothers house.

Last November my mother wanted some new carpet for her living room before Thanksgiving. She check with the local Granbury, Texas Lowes and the carpet was on sale. We asked if it could be installed before Thanksgiving. They told us as soon as it comes in they could install it that week. It came in on a Monday but we never heard from them. I called on a Tuesday or a Wednesday and they would check on it. I never got a call back so I went up there. They didn't get it installed before Thanksgiving. We had a one room measured and was charged for about two rooms. When I called about it they said the installer did this so the installer would not have to put a seam in room. Well, there is a seam in the room. They over charged her. It cost her $1700. to have her living room (one room) carpeted. The carpet was even on sale. We will never do business with Lowe's again. They are a rip-off.
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1 comment
Anonymous
#287158

I had a similar problem, but I posted my complaint on Lowe's facebook page and to all my friends and family on Facebook. 24 hours later, Lowes agreed to do the whole carpet project for free.

I definately agree with you. Lowes install services are terrible.

Review
#236629 Review #236629 is a subjective opinion of poster.
Loss
$1700
Have you ever noticed when shopping at your local Lowe's Home Improvement Warehouse that most of the front end are young, attractive girls? I never really did until recently. While moving "up the ladder" I have worked at 7 different Lowe's. In every single one some...
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11 comments
Anonymous
#1141296

I too have notice how these young women give themselves to these pig managers. I feel very sorry for them, but lets not forget they have a choice not to give in.

I work at the Tustin Ca store and about to resign because this conduct makes me sick. I feel so sorry for these women.

These women are poor and will do anything they can to think they will make more money. So sad.

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Review
#147965 Review #147965 is a subjective opinion of poster.

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