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Lowes review in Houston, Texas: Lowe's doesn't honor rebates

1.0
Details
Tried paint rebate - submitted as specified - rebate center pretends the receipt didn't include a qualifying item.
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1 comment
Anonymous
#1744546

The website on my receipt for the paint rebate was not correct. When I went to the store about it, a girl named Hannah went to lowes.com website and scrolled down to rebates and was able to take care of it for me.

Review
#1574192 Review #1574192 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

Lowes review in Houston, Texas: Where is my washer

1.0
Details
My son-in-law purchased a washer for me on 3/30/2019. He put a wrong telephone# on the order when he purchased it. I spent almost 2 hours on the telephone yesterday (4/1/2019) trying to change that telephone # and find out when my washer was going to be delivered. When I called 800-810-6012, I was told that I needed to call the local delivery company and talk to them. When I called them, I was told that I needed to call the store where I purchased the washer. When I called them, I was told that I needed to call the delivery service at the 800#. I lost it, at that point, and the sales person was finally agreeable to help me. He called the 800# twice, with me on hold, and was hung up on. I still don't know where my washer is and when it will be delivered. My husband and I purchased a refrigerator from Lowe's, several years ago, and had a bad experience with the delivery service then. They broke a shelf inside the fridge, when delivering it and would not take responsibility for it and fix it. We ended up having to purchase a fridge elsewhere. Their delivery service is horrible!
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1 comment
Kanijah
#1667957

Boycott racist lowes

Review
#1505504 Review #1505504 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Purchase not delivered
Reason of review
Problem with delivery
Loss
$739
Preferred solution
Deliver product or service ordered

Lowes review in Houston, Texas: Terrible Customer Service and Worse Communications--

1.9
Details
Lowes essentially seems to be giving all of its customers the middle finger. Good luck with that market approach when we have other alternatives, especially Amazon. I went to Lowes today and there was no one there. No checkout person. No Store Manager. I had over $450 worth of plastic containers and they wanted me to scan each one. I left them right there and walked out. I went home and bought them on Amazon for a little over $35 more. But hey, They deliver overnight. I figure if I am going to do self check out, its easier to do so on my couch. Amazon get that. Lowes does not. If I need something ever again and can't wait for it to be delivered, I will go to Home Depot or Ace Hardware. Even if it costs more, its worth paying to avoid the frustration. When I tried to get the store manager, she was out. So was the assistant. Had to wait forever to find that out. So, I tried to call the District or Regional Manager. They don't have one. The one person they say exists, they have no contact information for them. So, middle finger it is. Why do you make it so hard to reach a decision maker or a person of responsibility? Its purposeful. I don't have this problem at Home Depot or Ace Hardware. The only thing a brick and mortar store has as an advantage is customer service. Bad customer service is the death of any such company. Will be selling Lowes short and buying Home Depot.
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1 comment
Anonymous
#1495949

Home Depot isn't a lot better. My local store has 2 sets of 4 self serve registers.

There is a cashier than can scan multiple items on those lines but you may have to wait for her either because she is too busy shooting the breeze with another employee or she is trying to keep up with multiple registers. All a part of the cost cutting measures in a big box store trying to keep the shareholders happy.

Review
#1274682 Review #1274682 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service and inability to leave feedback
Reason of review
Poor customer service
Preferred solution
Give a Damn about Customers
I was at Lowe’s on April 6, buying appliances after a horrible ordeal that went on for weeks regarding a previous purchase of appliances that their credit card company could not seem to coordinate with the store so we could have appliances we had purchased to be...
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3 comments
Anonymous
#1460536

Why are you complaining about Lowes? Just like any other retail store they have an independent credit company that issues a card to be used in their store.

They have nothing to do with the policies or the amount of credit you are offered by the credit company. You should be complaining about the credit company, not Lowes.

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Review
#1228476 Review #1228476 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Credit card
Preferred solution
Let the company propose a solution

Lowes review in Houston, Texas: Customer service is horrible

3.1
Details
I usually like shopping at Lowes. I have their credit card and I've bought many things there for my new house. But, I tried to buy a window from the Royal Oaks store in Houston last Saturday, and their customer service was horrible. I, and another man, stood in the Window and Doors dept for at least 10 minutes. NO ONE worked there. There were employees wandering the isles but apparently none of them could, or would, help us in Windows and Doors. Even after we pushed the button to for Help, and could hear announcements asking for help in that Dept, no one showed up. The man finally walked off. I repeatedly tried calling the front desk, to ask that they send someone back there, but NO ONE would answer the phone. Finally, a rude employee showed up. He said that he was on his lunch break, but had to stop to help me. He was obviously mad about having to help me. He didn't even work in windows so wasn't much help. I ended up leaving without ordering anything. I tried to order the window over the phone today, but was told to call the store---the same store that would not answer the phone last Sat. I was told that without an item number, that the person over the phone could not order the window. But, I don't have an item number, because it is a special order size and is not shown online---and the person in the store was no help. It should NOT be this hard to buy a window. I will go to another store with better customer service.
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5 comments
Anonymous
#1440981

went to lowes tx city today sunday to purchase fertilizer,went to pay for it and tried to use my veteran discount only to be told (very rudely) by two employees at the garden center check out that i could not use my discount because i am not on file,b.s. i been shopping at lowes for 15 years or more always used my veteran i.d.

card for a discount,now lowes want us veterans to go thru a 3rd party to check our credentials and the 3rd party would research my info.,who wants the company to research my dd214? i darn sure do not,my info is my business not some other company,as of today i will never shop another lowes

Anonymous
#1320338

My thoughts exactly. Customer service is totally lacking.

They never have enough garden center help and I have to load the 40 lb. backs of top soil myself. I'm a 63 year old woman and I don't believe I should have to load all the heavy bags myself.

Customer service. NADA

Anonymous
#1228865

Did you ever stop to think the person in the window department may have been at lunch? Yes, thats a fact in big box stores, they often only have 1 person working in a department and yes they are entitled to a lunch break.

Do you really want someone in another department that has no training in window to special order a window for you? Your chances of getting the correct window wouldn't be very high.

Anonymous
#1242088
@Anonymous

"Anonymous", the person(s) who was supposed to be working in the window dept was NOT at lunch. There was no one working in that department at all when I was there.

That is the point. Lowes had NO ONE, who was trained to work that department, actually working in that department when I was there. Are customers supposed to just expect no service in various departments just because it is a "big box" store? No.

If Lowes wants customers to buy their products, it is up to them to make sure that the departments, which need hands on customer service personnel, actually have those people working there when the store is open to customers.

Since they didn't, I hired an installer who bought my window at another store. Lowes lost sales because they didn't bother to have a least 1 trained person working in that department.

And when I replace other windows, I will not go through that hassle again. I will again hire an installer who will purchase my window somewhere else.

Anonymous
#1441365
@Anonymous

I expect the manager of Lowe's to manage his/her employees and insure that there are enough employees to actually help customers. Otherwise having windows in their stores is absolutely worthless.

The manager should have made sure that there was someone available to help customers in that department when another employee was on lunch break. I should not have to know the lunch break schedule of Lowe's employees before I try to shop there.I did go somewhere else. I purchased from a company that came to my house to measure the windows, then they installed what I ordered.

I didn't not have to concern myself with their lunch hours. Lowes lost many thousands of dollars in my business simply because their store manager did not manage employees' time.

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Review
#938351 Review #938351 is a subjective opinion of poster.
Service
Lowes Windows And Doors Department
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support

Lowes review in Houston, Texas: Poor Customer Service

3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it. Although the appliances were purchased in August 2015 and the warranty was for a year, when the dishwasher broke in Sept. 2016 and I called Lowe's to offer proof that the dishwasher was not installed until renovations were complete and was not used for the first time until Aug. 31, 2016 I initially received good news. The gentleman who first took my call assured me that the warranty would be extended one extra month since I had never made a claim and because I had only used it for less than a month. He said a supervisor would call me back once they approved the extension. Two days later I got a very curt voice mail telling me that all they were willing to do was extend the warranty for 3 days. Totally ridiculous and useless. However, I am attorney and I know I am not just limited to a written warranty when an appliance breaks after being used for less than 4 weeks.
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2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

Anonymous
#1220915

Lowe's doesn't provide the one year MANUFACTURER'S warranty. Your complaint is with them, not Lowe's

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Review
#928502 Review #928502 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes Flooring Department Review from Houston, Texas

1.7
Details
We had a terrible experience with the flooring department at the tomball location. After a couple of weeks and 6 revised estimates (all of which increased each time) we have given up on this store installing our floor. All we wanted was 2000 square feet of wood looking tile installed like their instore sample and they couldn't handle it. Never again with lowes. I would recommend staying away from this store
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Review
#837029 Review #837029 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Poor customer service

Lowes Installation Review

1.2
Details
What is wrong with Lowes?!? It is not something new. They simply can not handle scheduling installations. Installers for the most part are good...when they finally get there. Managers are "Dazed and Confused". Its maddening.
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Review
#810284 Review #810284 is a subjective opinion of poster.
Service
Lowes Installation

Lowes review in Houston, Texas: Trim you can't buy 3ft you buy 12ft only

was at lowes store on hwy 249 and got gal paint & tape and i wanted a 3ft piece of trim the saleman told me you got to buy the whole 12ft i ask for a manger they told me hes in a meeting ..so talked to man said he floor manger he give me same anwser i would have to buy the whole 12 or 16ft . on the trim it had a sticker a bar code that said $1.49 a ft. so if they cut 3ft off i would pay that price lowes would not lose no money . thats ok just went to home depot got what i wanted . BUT i made a trip to lowes an got paint tape while i was in the store i should have got a refund . kenneth thomas
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Review
#800307 Review #800307 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes Cashier Review

3.2
Details
Seems they have lost their customer service when it comes to cashiers. I did not get a discount when I checked myself out. Nor do I remember getting hired as a cashier. Lots of employees in the store but no cashiers?
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Review
#776486 Review #776486 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service