State: Texas City: Houston Clear all filters (39 of 4791 reviews match)
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1.0
Details
Tried paint rebate - submitted as specified - rebate center pretends the receipt didn't include a qualifying item.
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1 comment
Anonymous
#1744546

The website on my receipt for the paint rebate was not correct. When I went to the store about it, a girl named Hannah went to lowes.com website and scrolled down to rebates and was able to take care of it for me.

Review
#1574192 Review #1574192 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
My son-in-law purchased a washer for me on 3/30/2019. He put a wrong telephone# on the order when he purchased it. I spent almost 2 hours on the telephone yesterday (4/1/2019) trying to change that telephone # and find out when my washer was going to be delivered. When...
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1 comment
FumblingShark
#1667957

Boycott racist lowes

Review
#1505504 Review #1505504 is a subjective opinion of poster.
Cons
  • Purchase not delivered
Reason of review
Problem with delivery
Loss
$739
Preferred solution
Deliver product or service ordered
2.2
Details
We decided to take the carpet out of our living room and hallway and replace it with the flooring. After a week or so of doing nothing, then saying that we hadn't paid for the purchase yet, which we had via the crdie card, we had to physically go back to the store and...
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Review
#1653229 Review #1653229 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Price reduction
1.9
Details
Lowes essentially seems to be giving all of its customers the middle finger. Good luck with that market approach when we have other alternatives, especially Amazon. I went to Lowes today and there was no one there. No checkout person. No Store Manager. I had over $450...
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1 comment
Anonymous
#1495949

Home Depot isn't a lot better. My local store has 2 sets of 4 self serve registers.

There is a cashier than can scan multiple items on those lines but you may have to wait for her either because she is too busy shooting the breeze with another employee or she is trying to keep up with multiple registers. All a part of the cost cutting measures in a big box store trying to keep the shareholders happy.

Review
#1274682 Review #1274682 is a subjective opinion of poster.
Cons
  • Customer service and inability to leave feedback
Reason of review
Poor customer service
Preferred solution
Give a Damn about Customers
I was at Lowe’s on April 6, buying appliances after a horrible ordeal that went on for weeks regarding a previous purchase of appliances that their credit card company could not seem to coordinate with the store so we could have appliances we had purchased to be...
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3 comments
Anonymous
#1460536

Why are you complaining about Lowes? Just like any other retail store they have an independent credit company that issues a card to be used in their store.

They have nothing to do with the policies or the amount of credit you are offered by the credit company. You should be complaining about the credit company, not Lowes.

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Review
#1228476 Review #1228476 is a subjective opinion of poster.
Reason of review
Credit card
Preferred solution
Let the company propose a solution
3.1
Details
I usually like shopping at Lowes. I have their credit card and I've bought many things there for my new house. But, I tried to buy a window from the Royal Oaks store in Houston last Saturday, and their customer service was horrible. I, and another man, stood in the...
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5 comments
Anonymous
#1440981

went to lowes tx city today sunday to purchase fertilizer,went to pay for it and tried to use my veteran discount only to be told (very rudely) by two employees at the garden center check out that i could not use my discount because i am not on file,b.s. i been shopping at lowes for 15 years or more always used my veteran i.d.

card for a discount,now lowes want us veterans to go thru a 3rd party to check our credentials and the 3rd party would research my info.,who wants the company to research my dd214? i darn sure do not,my info is my business not some other company,as of today i will never shop another lowes

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Review
#938351 Review #938351 is a subjective opinion of poster.
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Support
3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it. Although the appliances were purchased in August 2015 and the warranty...
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2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

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Review
#928502 Review #928502 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Houston, Texas - Poor Customer Services and Malfunctioning Phone System

1.0
Details
I placed my 1st order online to be picked up gulfgate store houston, tx store that said it had it available. I even entered my credit card and received confirmation order # that it has been submitted. When I called pasadena, tx store to make sure they had my online order for pickup, message said store is now closed, but website said store closes at 9:00. Called Gulfgate store so I can pickup my 2nd order and they said they close at 9:00 so I had almost an hour to get there. When I drove 45 miles to get to the store, the lady at customer service said my order was cancelled. I never received any form of contact that it was cancelled. I called corp office and spoke to Nick #1940475. He said it is available for delivery at full price and delivery would be an additional $79. He would not offer it to me for the price I paid for it online nor deliver it to the store for free. I told him that was bait and switch tactics or false advertisement and that I wanted to speak to a manager. He said he was the manager. I asked to speak to his boss and he said there was no one above him as if he was the CEO and owner of Lowe's. I told him I will be submitting my complaint to the better business bureau, as well as any media station and newspaper that would be more than happy to provide negative publicity for Lowe's. I asked why does phone message say a pasadena store is closed at 8:10 but the internet says it closes at 9:00. He said their phone system has a problem that they are trying to resolve. I asked him how was I suppose to verify if my order is ready for pickup if I cant get through. He said dial 0. I called pasadena store again at 8:45 and dialed 0 and customer service said they are open until 9:00. I told her I could have picked up my order 30 minutes ago had their phone system not tell me they were closed. She said it only says that 15 minutes before closing. I told her I called at 8:10 not 8:45 and it said store were closed. She said she never heard that as if I were lying to her and said store will be closing in 12 minutes. I told her it would take me at least 15 minutes to get there and she repeated the store will be closing in 12 minutes. I am extremely disappointed in Loews and will no longer shop there. Your customer service stinks and they do not attempt to help or make things right.
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Review
#760676 Review #760676 is a subjective opinion of poster.
Cons
  • False advertisement
  • Unwilling to help
  • Corporate policey
Reason of review
order it when it was half off. Now they want full price before they deliver
Loss
$125
Preferred solution
Price reduction
Tags
  • Malfunctioning Phone System

Lowes Flooring Department Review from Houston, Texas

1.7
Details
We had a terrible experience with the flooring department at the tomball location. After a couple of weeks and 6 revised estimates (all of which increased each time) we have given up on this store installing our floor. All we wanted was 2000 square feet of wood looking tile installed like their instore sample and they couldn't handle it. Never again with lowes. I would recommend staying away from this store
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Review
#837029 Review #837029 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes Installation Review

1.2
Details
What is wrong with Lowes?!? It is not something new. They simply can not handle scheduling installations. Installers for the most part are good...when they finally get there. Managers are "Dazed and Confused". Its maddening.
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Review
#810284 Review #810284 is a subjective opinion of poster.