State: Texas City: Houston Clear all filters (39 of 4891 reviews match)
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Lowes Cashier Review

3.2
Details
Seems they have lost their customer service when it comes to cashiers. I did not get a discount when I checked myself out. Nor do I remember getting hired as a cashier. Lots of employees in the store but no cashiers?
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Review
#776486 Review #776486 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes in Houston, Texas - Poor Customer Services and Malfunctioning Phone System

1.0
Details
I placed my 1st order online to be picked up gulfgate store houston, tx store that said it had it available. I even entered my credit card and received confirmation order # that it has been submitted. When I called pasadena, tx store to make sure they had my online order for pickup, message said store is now closed, but website said store closes at 9:00. Called Gulfgate store so I can pickup my 2nd order and they said they close at 9:00 so I had almost an hour to get there. When I drove 45 miles to get to the store, the lady at customer service said my order was cancelled. I never received any form of contact that it was cancelled. I called corp office and spoke to Nick #1940475. He said it is available for delivery at full price and delivery would be an additional $79. He would not offer it to me for the price I paid for it online nor deliver it to the store for free. I told him that was bait and switch tactics or false advertisement and that I wanted to speak to a manager. He said he was the manager. I asked to speak to his boss and he said there was no one above him as if he was the CEO and owner of Lowe's. I told him I will be submitting my complaint to the better business bureau, as well as any media station and newspaper that would be more than happy to provide negative publicity for Lowe's. I asked why does phone message say a pasadena store is closed at 8:10 but the internet says it closes at 9:00. He said their phone system has a problem that they are trying to resolve. I asked him how was I suppose to verify if my order is ready for pickup if I cant get through. He said dial 0. I called pasadena store again at 8:45 and dialed 0 and customer service said they are open until 9:00. I told her I could have picked up my order 30 minutes ago had their phone system not tell me they were closed. She said it only says that 15 minutes before closing. I told her I called at 8:10 not 8:45 and it said store were closed. She said she never heard that as if I were lying to her and said store will be closing in 12 minutes. I told her it would take me at least 15 minutes to get there and she repeated the store will be closing in 12 minutes. I am extremely disappointed in Loews and will no longer shop there. Your customer service stinks and they do not attempt to help or make things right.
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Review
#760676 Review #760676 is a subjective opinion of poster.
Service
Lowes Advertisement
Cons
  • False advertisement
  • Corporate policey
  • Bait and switch tactics
Reason of review
order it when it was half off. Now they want full price before they deliver
Loss
$125
Preferred solution
Price reduction
Tags
  • Malfunctioning Phone System

Lowes - Valspar Paint Review from Houston, Texas

1.0
Details
I painted my entire remodeled house with brand new sheetrock in 2010. The paint was runny and the painter was shocked. He recommended we return the paint so we took it back to Lowes. We were told it was a bad patch so they gave us a second patch of gallons of paint. With much trouble and after painting the house, we noticed it was not drying. As recommended by the Valspar representative at Lowes, we turned on the heat for two days to help the walls and ceiling dry. It did not work. He said to turn it in blast a few more days. It did not work. We were offered a refund for only the paint as long as we signed a paper stating we would not hold Lowes or Valspar liable at a later date for damages. Well it's December 2015 and the paint still sticks to everything. Everytime a picture is moved to clean the mantel there are new lines added to the mantel. During a visit, my mom asked me to place a new battery in wall clock. I told her I couldn't because the clock was glued to the wall because of the paint. She then shared she too had used Valspar in her living room and the paint comes off everytime the sofa is moved away from the wall or something is placed against the paint. In addition her kitchen ceiling bubbled like plastic. So I will reconnect with the Valspar representative who told me they knew there is a problem with Valspar in the Texas region. Do not buy the paint if you love your home or even if you don't... It's a terrible product. I have been told the only way a new coat will stick is to manually peel the paint off the walls!
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1 comment
Anonymous
#1075008

Valspar sucks. Everyone should know that by now. You bought paint from a "discount builders supply warehouse" and you actually thought it was a good idea?

Review
#746477 Review #746477 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Review in Installers category from Houston, Texas

For months I have taken my dog on a leash to lowes. Last week I saw a sign that lowes no longer welcomes my dog starting on October 1 2015. She is very well behaved and causes no problems. This is the lowes in tomball texas on FM 2920. Lowes no longer gets my business. My dog is ALWAYS welcome at Home Depot!!
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2 comments
Anonymous
#1380943

Which store is this so that I can start going there? I am allergic to dogs and they have no reason to be in a hardware store unless they are service dogs.

Anonymous
#1045226

You need a dog to pick out your home improvement purchases now do you? Grow up!

Leave the dog at home like a normal person. You need a dog to pick out your home improvement purchases now do you?

Grow up! Leave the dog at home like a normal person.

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Review
#711661 Review #711661 is a subjective opinion of poster.
Reason of review
Poor customer service

Lumber Review

Over changed me for lumbar $8.00 its not much but still .I had 12 2x4 and got charged for 15 *** workers
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Review
#710091 Review #710091 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Houston, Texas - Great hookup job on my oven

Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am extremely upset and amazed at the fact that someone could do this work and think it was acceptable....stop hiring non-licensed people to do your *** and this won't happen...if one of my employees did this I would can their ***...not only does lowes have horrible customer service in the store but it's even worse outside of it
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

Anonymous
#1015582

You say that you are an owner of an electric company, I notice that you did not say you were a contractor, so it does not mean that you are a licensed Master or journeyman electrician. If you did own your own contracting business, you would know all for the codes associated as you are liable for all that your Master does as he falls under your business umbrella.

So, you should have been paying attention and called the Master of the company providing service for your install. The employee that provided your service may not even be certified, you should know that. He only needs to work under the direction of a licensed Master as per code, who does not have to be at the work site. Though most jurisdictions require the worker to be at least journeyman qualified.

So, your failure is to not monitor the situation and allow him to leave without reviewing his work. I agree with the earlier comment below. As an owner, it would have been no cost for you to have even your master to come over and install it the correct way. This job is quite easy, a quick review of the codes and you could have installed it yourself.

Even with all of this said, Lowe's needs to be given reviews of the contractors that they hire. I do not work for Lowe's, but have used their contractors in the past.

They always are welcoming of contractor reviews and are willing to work with the customers, at least from what I found out. You should have contacted your local Lowe's first and tried to get the problem corrected.

Anonymous
#1008914

If you own an electrical company like you say you do, why would you or one of your employees wired the outlet for the range? Seems odd that you would hire Lowes to do it.

Anonymous
#1168545
@Anonymous

Lol! I thought the same thing!

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Review
#667762 Review #667762 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
All of the above

Lowes in Houston, Texas - Washer repair replacement

2.7
Details
I bought a Samsung washer at Lowes that broke down in 4 months. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Long story short they have very nice customer care people who can only deliver nice words but zero service. Too much red tape and no zero accountability. Even after two months of running around and calls every week there is no resolution. They claim to have reimbursement for laundry services... LOL. I have spent well over 100 USD on laundry and all they gave me was 50 USD. Next time Go to Costco and buy the stuff if it does not work just return it and get replacement the same day At least you don't have to go through a 80 day agonizing period.
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Review
#635590 Review #635590 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Lowes - Warranty Review from Houston, Texas

I bought a washer in 2011 and it is still under warranty. And because of there *** policy, I even had 4 repair guys come out and not fix anything. They still will not replace unit because repair guys keep ordering parts that they "think" will fix it. This a horrible situation because no one wants to do anything. With all the parts they have order could have easily gave me a replacement. Lowes needs new policy and better customer service.
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1 comment
Anonymous
#946260

Lowe's has contracted repair companies that come out to repair appliances, which i am sure you have already figured out. So call them and find out why they cant fix it, not Lowe's. If you are so set on Lowe's doing something about it, call their Customer Care line and, trust me, the store will bend over to anything you ask.

Review
#593052 Review #593052 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue

Lowes in Houston, Texas - Defective Carpet

We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors. We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different colors. then we were told we would get a call from the carpet manufacturer rep. After two weeks, the rep came out and checked the carpet, took some pictures and said we would be hearing from Lowes in 7 - 10 days. We called today to find out what the delay and we were told it would be about another 25 days before we would hear from the installer or Lowes. This is a ridiculous amount of time to have to wait for replacement carpet. We just keep getting the run-around. So all in all, it will take almost four months to get the new carpet maybe. We will never make another major purchase from Lowes again.
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Review
#592809 Review #592809 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered

Lowes - Staff Review from Houston, Texas

They have so many employees but none of them want to help. They stand around and talk to each other and point you in the direction of what you're looking for. I waited 10 minutes for a guy to help me only to tell me what I needed has to be special ordered. I told him I'll go to Home Depot. This is my third bad experience at this Lowes, I will never go back. It's Lowes on Wallisville Rd and Beltway 8, in Houston, Texas. Services sucks and employees are airheads!
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1 comment
Anonymous
#923890

Your complaint is poor. You say all they do is point but you left to go to Home Depot because someone listened to what you needed and were told it would have to be special ordered?

Guess what, retail stores can't stock everything. This individual offered to order something they didn't stock and you are still upset.

I guarantee you Lowes is better of without your type as a customer. I wouldn't want you shopping in my store.

Review
#576944 Review #576944 is a subjective opinion of poster.
Reason of review
Poor customer service