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Lowes in Houston, Texas - Great hookup job on my oven

Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am extremely upset and amazed at the fact that someone could do this work and think it was acceptable....stop hiring non-licensed people to do your *** and this won't happen...if one of my employees did this I would can their ***...not only does lowes have horrible customer service in the store but it's even worse outside of it
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

Anonymous
#1015582

You say that you are an owner of an electric company, I notice that you did not say you were a contractor, so it does not mean that you are a licensed Master or journeyman electrician. If you did own your own contracting business, you would know all for the codes associated as you are liable for all that your Master does as he falls under your business umbrella.

So, you should have been paying attention and called the Master of the company providing service for your install. The employee that provided your service may not even be certified, you should know that. He only needs to work under the direction of a licensed Master as per code, who does not have to be at the work site. Though most jurisdictions require the worker to be at least journeyman qualified.

So, your failure is to not monitor the situation and allow him to leave without reviewing his work. I agree with the earlier comment below. As an owner, it would have been no cost for you to have even your master to come over and install it the correct way. This job is quite easy, a quick review of the codes and you could have installed it yourself.

Even with all of this said, Lowe's needs to be given reviews of the contractors that they hire. I do not work for Lowe's, but have used their contractors in the past.

They always are welcoming of contractor reviews and are willing to work with the customers, at least from what I found out. You should have contacted your local Lowe's first and tried to get the problem corrected.

Anonymous
#1008914

If you own an electrical company like you say you do, why would you or one of your employees wired the outlet for the range? Seems odd that you would hire Lowes to do it.

Anonymous
#1168545
@Anonymous

Lol! I thought the same thing!

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Review
#667762 Review #667762 is a subjective opinion of poster.
Reason of review
All of the above

Lowes - Valspar Paint Review from Houston, Texas

1.0
Details
I painted my entire remodeled house with brand new sheetrock in 2010. The paint was runny and the painter was shocked. He recommended we return the paint so we took it back to Lowes. We were told it was a bad patch so they gave us a second patch of gallons of paint. With much trouble and after painting the house, we noticed it was not drying. As recommended by the Valspar representative at Lowes, we turned on the heat for two days to help the walls and ceiling dry. It did not work. He said to turn it in blast a few more days. It did not work. We were offered a refund for only the paint as long as we signed a paper stating we would not hold Lowes or Valspar liable at a later date for damages. Well it's December 2015 and the paint still sticks to everything. Everytime a picture is moved to clean the mantel there are new lines added to the mantel. During a visit, my mom asked me to place a new battery in wall clock. I told her I couldn't because the clock was glued to the wall because of the paint. She then shared she too had used Valspar in her living room and the paint comes off everytime the sofa is moved away from the wall or something is placed against the paint. In addition her kitchen ceiling bubbled like plastic. So I will reconnect with the Valspar representative who told me they knew there is a problem with Valspar in the Texas region. Do not buy the paint if you love your home or even if you don't... It's a terrible product. I have been told the only way a new coat will stick is to manually peel the paint off the walls!
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1 comment
Anonymous
#1075008

Valspar sucks. Everyone should know that by now. You bought paint from a "discount builders supply warehouse" and you actually thought it was a good idea?

Review
#746477 Review #746477 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Houston, Texas - Trim you can't buy 3ft you buy 12ft only

was at lowes store on hwy 249 and got gal paint & tape and i wanted a 3ft piece of trim the saleman told me you got to buy the whole 12ft i ask for a manger they told me hes in a meeting ..so talked to man said he floor manger he give me same anwser i would have to buy the whole 12 or 16ft . on the trim it had a sticker a bar code that said $1.49 a ft. so if they cut 3ft off i would pay that price lowes would not lose no money . thats ok just went to home depot got what i wanted . BUT i made a trip to lowes an got paint tape while i was in the store i should have got a refund . kenneth thomas
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Review
#800307 Review #800307 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Review in Installers category from Houston, Texas

For months I have taken my dog on a leash to lowes. Last week I saw a sign that lowes no longer welcomes my dog starting on October 1 2015. She is very well behaved and causes no problems. This is the lowes in tomball texas on FM 2920. Lowes no longer gets my business. My dog is ALWAYS welcome at Home Depot!!
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2 comments
Anonymous
#1380943

Which store is this so that I can start going there? I am allergic to dogs and they have no reason to be in a hardware store unless they are service dogs.

Anonymous
#1045226

You need a dog to pick out your home improvement purchases now do you? Grow up!

Leave the dog at home like a normal person. You need a dog to pick out your home improvement purchases now do you?

Grow up! Leave the dog at home like a normal person.

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Review
#711661 Review #711661 is a subjective opinion of poster.
Reason of review
Poor customer service

Buyer beware buying power tools from Lowes

1.0
Details
Buyer beware buying power tools from Lowes

Update by user Oct 30, 2014

After contacting the corporate number the following day the store manager contacted me. He indicated to me that the shift manager was incorrec.

We were given a refund.

It should have never required this much effort for their customer. Had the manager even read his own receipt he would have known he was wrong.

Original review posted by user Sep 30, 2014

Purchased a drill and impact driver Set from Lowe's. I purchased a replacement plan at the same time. 60 days after the purchase the drill broke. I took it back to get the replacement had my receipt in hand only to learn that the Lowe's employee did not register the replacement plan. The drill was replaced because it was within the 90 days of purchase. I was told that the previously purchased protection plan had to be repurchased because they did not transfer. The original replacement plan cost was just given to Lowe's because they never registered and thus I received nothing in return for that $20. The attitude of the staff was that there was just nothing they could do about it. Lowes should have refunded my original $20 because I never received anything for it but they didnt agree. In my opinion one should never buy power tools from Lowes or one should never purchase protection plans from Lowe's. Buyer beware.
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1 comment
Anonymous
#885559

Thanks for letting me know. I'll avoid that store......

Review
#540781 Review #540781 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$21
Tags
  • deceptive
  • Tool protection plan

Lumber Review

Over changed me for lumbar $8.00 its not much but still .I had 12 2x4 and got charged for 15 *** workers
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Review
#710091 Review #710091 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Houston, Texas - Washer repair replacement

2.7
Details
I bought a Samsung washer at Lowes that broke down in 4 months. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Long story short they have very nice customer care people who can only deliver nice words but zero service. Too much red tape and no zero accountability. Even after two months of running around and calls every week there is no resolution. They claim to have reimbursement for laundry services... LOL. I have spent well over 100 USD on laundry and all they gave me was 50 USD. Next time Go to Costco and buy the stuff if it does not work just return it and get replacement the same day At least you don't have to go through a 80 day agonizing period.
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Review
#635590 Review #635590 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Lowes in Houston, Texas - Online Pumpkins for Halloween 2014

1.0
Details
Well, I was online browsing to see how much pumpkins were going for and Lowe's had medium pumpkins for $1.00 so I ordered 3 and a variety pack of some smaller pumpkins.. Well, when I went in store to pick them up after receiving NO e-mails from them; I learned they had canceled my order. No e-mail was sent out that they were canceling my order, that there was a mistake or anything; Just an "oh I'm sorry and your money should be refunded back to your account.." Yeah well I don't care if they ever have any deals or sales or anything again - I refuse to buy anything from them ever after this *** experience.
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1 comment
Anonymous
#893672

You bought pumpkin online.

And got upset when you found out they had non left.

Did you call before you placed the order?

Or do you expect a minute by minute update from the store to the website.

That is diluted to say the least.

I hope one day things click in your head when it comes to common sense.

Remember those days when people would walk through a pumpkin patch and pick the pumpkins Or at lease walk through the store and found the one they liked.

By buying them online you are throwing all personal preference out the window. And you still would of bitched if you go ugly ones.

Review
#552465 Review #552465 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Problem with delivery
Preferred solution
The company should pay the price and let the customers have what they bought & ordered. PERIOD.

Lowes - Warranty Review from Houston, Texas

I bought a washer in 2011 and it is still under warranty. And because of there *** policy, I even had 4 repair guys come out and not fix anything. They still will not replace unit because repair guys keep ordering parts that they "think" will fix it. This a horrible situation because no one wants to do anything. With all the parts they have order could have easily gave me a replacement. Lowes needs new policy and better customer service.
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1 comment
Anonymous
#946260

Lowe's has contracted repair companies that come out to repair appliances, which i am sure you have already figured out. So call them and find out why they cant fix it, not Lowe's. If you are so set on Lowe's doing something about it, call their Customer Care line and, trust me, the store will bend over to anything you ask.

Review
#593052 Review #593052 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes in Houston, Texas - Defective Carpet

We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors. We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different colors. then we were told we would get a call from the carpet manufacturer rep. After two weeks, the rep came out and checked the carpet, took some pictures and said we would be hearing from Lowes in 7 - 10 days. We called today to find out what the delay and we were told it would be about another 25 days before we would hear from the installer or Lowes. This is a ridiculous amount of time to have to wait for replacement carpet. We just keep getting the run-around. So all in all, it will take almost four months to get the new carpet maybe. We will never make another major purchase from Lowes again.
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Review
#592809 Review #592809 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered