State: Texas City: Houston Product: Lowes Replacement Clear all filters (3 of 40 reviews match)
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Buyer beware buying power tools from Lowes

1.0
Details
Buyer beware buying power tools from Lowes

Update by user Oct 30, 2014

After contacting the corporate number the following day the store manager contacted me. He indicated to me that the shift manager was incorrec.

We were given a refund.

It should have never required this much effort for their customer. Had the manager even read his own receipt he would have known he was wrong.

Original review posted by user Sep 30, 2014

Purchased a drill and impact driver Set from Lowe's. I purchased a replacement plan at the same time. 60 days after the purchase the drill broke. I took it back to get the replacement had my receipt in hand only to learn that the Lowe's employee did not register the replacement plan. The drill was replaced because it was within the 90 days of purchase. I was told that the previously purchased protection plan had to be repurchased because they did not transfer. The original replacement plan cost was just given to Lowe's because they never registered and thus I received nothing in return for that $20. The attitude of the staff was that there was just nothing they could do about it. Lowes should have refunded my original $20 because I never received anything for it but they didnt agree. In my opinion one should never buy power tools from Lowes or one should never purchase protection plans from Lowe's. Buyer beware.
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1 comment
Anonymous
#885559

Thanks for letting me know. I'll avoid that store......

Review
#540781 Review #540781 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Problem with delivery
Loss
$21
Tags
  • deceptive
  • Tool protection plan

Lowes in Houston, Texas - Washer repair replacement

2.7
Details
I bought a Samsung washer at Lowes that broke down in 4 months. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Long story short they have very nice customer care people who can only deliver nice words but zero service. Too much red tape and no zero accountability. Even after two months of running around and calls every week there is no resolution. They claim to have reimbursement for laundry services... LOL. I have spent well over 100 USD on laundry and all they gave me was 50 USD. Next time Go to Costco and buy the stuff if it does not work just return it and get replacement the same day At least you don't have to go through a 80 day agonizing period.
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Review
#635590 Review #635590 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Lowes in Houston, Texas - Defective Carpet

We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors. We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different colors. then we were told we would get a call from the carpet manufacturer rep. After two weeks, the rep came out and checked the carpet, took some pictures and said we would be hearing from Lowes in 7 - 10 days. We called today to find out what the delay and we were told it would be about another 25 days before we would hear from the installer or Lowes. This is a ridiculous amount of time to have to wait for replacement carpet. We just keep getting the run-around. So all in all, it will take almost four months to get the new carpet maybe. We will never make another major purchase from Lowes again.
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Review
#592809 Review #592809 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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