(2 of 114 reviews match)
Lowes - Warranty Review from Houston, Texas
I bought a washer in 2011 and it is still under warranty. And because of there *** policy, I even had 4 repair guys come out and not fix anything. They still will not replace unit because repair guys keep ordering parts that they "think" will fix it. This a horrible situation because no one wants to do anything. With all the parts they have order could have easily gave me a replacement. Lowes needs new policy and better customer service.
Reason of review
Lowes in Houston, Texas - Don't purchase major appliances here!
DO NOT PURCHASE YOUR MAJOR APPLIANCES FROM LOWES! I purchased a new stacked washer/dryer with an extended 4 year warranty from Lowes on February 2, 2012. 2 weeks ago my washer quit working. I called Lowes to request repair. They scheduled a repair through A&E Factory Service, 8 days out. The A&E repairman called me on his way to my home, asking the problem (which I described to Lowes on my initial call). He immediately replied that it sounded like the mother board needed to be replaced, that this was a common issue, and A&E did not keep these parts in stock and he would have to order it. After diagnosing the problem, just as he suspected, this was the problem. He said he would order the part, which should arrive in 2-3 days, but he could not come back to install it until Nov 2. This means I will be without my washing machine for over 2 weeks. $50 at laundromats since waiting for repairs. I have sent various emails and made several calls to Lowes expressing my dissatisfaction with their warranty repair service, only getting the run around. Don't waste your money with Lowes.
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