State: Texas Product: Lowes Customer Care Clear all filters (23 of 467 reviews match)
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1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through...
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Jeff young out of the rockwall
  • How i was treated
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees
2.2
Details
There is no associates to help in the store at all. Some departments have only one person covering three departments. Then you have to wait over several minutes up to 45 minutes to have a product that they have in their topstock area then find someone who can drive...
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4 comments
Anonymous
#1687381

I disagree that local means good service, has anyone tried to get estimates without having to beg them to come out. And since they are small they do not always seem to care about service either. What is happening is we have generations of the “you owe me” and “I should not have to do that it is outside my job description” people in the workforce that just do not understand that the customer is the reason for your job not the reason for your problems

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Review
#1516218 Review #1516218 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Store
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
customerservice

Lowes in Killeen, Texas - No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
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Review
#1465405 Review #1465405 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service

Lowes in Dallas, Texas - 2 employee's push passed me, never said excuse me.

1.8
Details
Kim and another employee not wearing name tag. Pushed us to the side. How rude. Learn some manners
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Review
#1365237 Review #1365237 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.7
Details
But I was told I had prostate cancer an everything was put on hold so now that we are able to go forward with our project we fine out that the faucets were the wrong ones an all I wanted was to exchange them for the right ones or store credit because I was going to turn around an spend the money there anyway . But the gave me such a hard time saying they couldn't without a receipt which I no longer had it real gave me a sour feeling about shopping at Lowes...
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3 comments
Anonymous
#1552551

Receipts are the key to a smooth return no matter where you shop. First of all they prove you purchased the product rather than stole it.

Next, they prove what you paid for the product. They also prove you purchased the product at their store rather than a competitor. It sounds like you have had the faucets sitting around for a while.

It is possible that the faucets are no longer a stock item as well. If in fact the faucets are worth $845 you would be hard pressed to find any store willing to take this amount of merchandise back without a receipt.

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Review
#1344427 Review #1344427 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Products
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$845
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Corporate
1.0
Details
It is with great sadness that I write this post. My husband and I have depended on Lowe's for ALL of our home improvement needs for many years, BUT NO MORE!!!!! They have lied, and lied, and lied some more. Their customer service is HORRIBLE and they obviously do not...
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1 comment
Anonymous
#1548673

Too bad you don't support your claim with some details of what went wrong. All too often in ordering appliances the problem is something the manufacturer has done rather than the store.

Review
#1340751 Review #1340751 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Did not stand behind the services
  • Very frustrated and done with lowes
  • Customer service
Reason of review
Problem with delivery
Loss
$1300
1.9
Details
I had them come out and do a survey. I have never heard from them. I had to go and get one from someone else. with that i am going to have them do my whole house. I also got a refrigerator from you all, it was over a week late. the guy the brought it to us walked into...
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2 comments
Anonymous
#1532467

Most companies or services that do surveys don't directly report the results of a survey to the people they survey? What was the survey about? Most surveys done by stores are for internal use in marketing or determining where to build new stores.

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Review
#1319707 Review #1319707 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of response
Reason of review
Poor customer service
The problem was that the dryer advertised on Lowes.com wasn't available. Why is it on the website if it can't be sold? This took 40 minutes, 23 seconds. 2231 hours Called 281-337-9770. Placed an order over the phone but the dryer may not be available for 6 weeks. This...
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Review
#1285057 Review #1285057 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
I was refused ability to return a pole saw I’d used once as it was past the 30 day return period. Asked for manager and got more of the same. I’ll be back to Home Depot. Returned a lawn mower there last year after 3 months. Goodbye, Lowe’s!
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4 comments
Anonymous
#1510860

no way u ret. lawn mower after 90 days unless it was still in unopened box

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Review
#1275768 Review #1275768 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.9
Details
Lowes essentially seems to be giving all of its customers the middle finger. Good luck with that market approach when we have other alternatives, especially Amazon. I went to Lowes today and there was no one there. No checkout person. No Store Manager. I had over $450...
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1 comment
Anonymous
#1495949

Home Depot isn't a lot better. My local store has 2 sets of 4 self serve registers.

There is a cashier than can scan multiple items on those lines but you may have to wait for her either because she is too busy shooting the breeze with another employee or she is trying to keep up with multiple registers. All a part of the cost cutting measures in a big box store trying to keep the shareholders happy.

Review
#1274682 Review #1274682 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service and inability to leave feedback
Reason of review
Poor customer service
Preferred solution
Give a Damn about Customers