State: Texas Product: Lowes Customer Care Clear all filters (23 of 460 reviews match)
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We went to the store to buy several items one of them was a large tote.There were some on the top shelf.So we called for help.The help came to us in a nice manner but after he strapped himself to an electronic lift the situation went from nice to crazy. The employee...
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1 comment
Anonymous
#1460690

Something is missing from this story.

Review
#1230374 Review #1230374 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Employee Assault
Preferred solution
Let the company propose a solution
4.0
Details
Lowes - Disappointed with customer service
Lowes - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation....
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! !

!Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
1.0
Details
Lowe's allowed multiole fradukent charges, over the phone orders, to my bank account!! I am talking two $600+ orders and two $200+ orders only seconds apart. How is this??? Is Lowe's in on this as they do nothing to help or stop tye processing of the pending charges!!!
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1 comment
Anonymous
#1410677

Somebody obviously got hold of your credit or debit card number and are using it to make purchases, possibly on-line or over the phone. You need to call your bank and cancel the card and have a new one issued. At the same time, report the fraudulent charges and fill out the paperwork the bank requires to get the charges reversed.

Review
#1149511 Review #1149511 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problems with payment
1.0
Details
Mansfield tx store on 287.ALL I wanted to do was pay for my carpet. Went to the store at 6pm and no one was working in the carpet section. I had a measuresment done by Lowe's and all I needed was to purchase carpet and get the installation set up. Katie from customer...
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Review
#1140130 Review #1140130 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Arrogant employee
Reason of review
Poor customer service

Lowes in Bee Cave, Texas - I reached for a item on upper shelf

5.0
Details
When I did the unsafe move I cut my hand. A type a cut I have done many times in my life... no big deal .. as I went to the men's restroom to clean up the mess I made an lowes employee asked if he could help, I said, no thanks... 'embarrassed'.. As I was cleaning the bleeding, he came in with bandages and sterilized wipes..... I wanted to thank him... So tell your people .. thanks
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Review
#1073092 Review #1073092 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service
1.6
Details
Called local Lowes they were more than happy to cancel my order since they were so busy. I drove to the store to find out why my online order still shows in process and validate the *** claim they were busy. Sure enough, empty store with employees standing around...
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Review
#1055895 Review #1055895 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • That they are close
Cons
  • Overall lack of organization
  • Rude customer service associate
  • Have never had worse
Reason of review
Poor customer service
Loss
$80
Preferred solution
Replace your GM with someone that understands the value of customer service. Retrain or replace your department managers until they understand their existence is paid for by customers, not a charity or entitlement.
Tags
  • Lowes Does not Care About Customer

Arrogant, Dishonest and Rude Lowes Should Not Be In Business

1.2
Details
Lowes store Bryant Irvin rd Fort Worth Texas. Received an email from Lowes advertising a Bosch Drill driver combo set (Item 777305) for $129. The email urged me to place an order now for the item. I checked the Lowes website for stock at my Lowes store and it indicated there were 3 in stock. Went to my Lowes store and could not find any. The guy in tools helping me to look said I should just order the item online. Not wanting to run all over town looking for the item I went home and ordered the item online. Received a call from the store customer service (Sarah) saying they did not have any in stock and she was just canceling the order. Did not offer to transfer the item from another store or get it from the warehouse or ship it to my home from the warehose. What the *** is wrong with this Lowes store and the people that work there? Is Lowes doing so well financially that they don't need to sell merchandise or provide customer service? Is this just a local store problem or is this a bigger corporate problem? If you don't want to sell the item why are sending me emails advertising the item? And what is the point of ordering an item online if its not coming from a national distribution warehouse but only limited to inventory at a single store? When I order online at Home Depot the order is not pulled from a single stores inventory its pulled nationwide and even back to the manufacturer. Lowes has serious problems with your ordering system and your customer service. You need to rename it customer dis-service because it is certainly not customer service. You don't even understand the concept of customer service. The same thing happened to me a few months back with a Dremel Tool set you sent me an email about urging me to buy it now online. Turned out you didn't have that item either and your customer dis-service would not find it and fill the order. I can see from all the complaints online about Lowes customer dis-service this is not isolated to this one store. Got a reply back from Lowes national customer service. The email basically says, sorry we don't give a *** about the customer.
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Review
#976069 Review #976069 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of service and followup
  • False advertisement
  • Poor service
Reason of review
Order processing and poor customer dis-service
Loss
$500
Preferred solution
Let the company propose a solution

Lowes in Fort Worth, Texas - Such a professional experience

5.0
Details
I'm from out of town ,while visiting East Ft Worth in the Meadow-brook area i needed to pick up a few items so i stopped into your store on East chase, the items that were needed at that time you didn't carry them. But there was a young man at your service desk, I'm pretty sure his name was Gregory what a manner-able young man he was. so smart and professional sounding i was impressed at how he was able to get on the computer and connect with a store that would have those very items i needed. I was impressed at the amount of time he spent with me making sure i was satisfied.... This is what customer service should look like. keep up the good work you are going to go far!!!!!!
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Review
#945934 Review #945934 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • I like the way i was treated
  • I will be back
Reason of review
Good customer service

Lowes - Customer Care Review from Lubbock, Texas

3.2
Details
Customer 5 episodes of very poor service in the last 60 days.The benefits of these issues? Continued lost time and money. Whether it's a one-day sale, that caused alot of confusion with management as well as my wife, to 13 gallons of paint mixed wrong ( Sheen) or waiting 45 minutes for help with several sets of deadbolts and locks, only to have them keyed alike, then going to install them and noticing that some of the hardware wasn't put back in the packages. I called the store and they had all the parts. I then returned to the store to retrieve the parts and nobody could find them. After talking to 3 associates they finally found the parts, inside the desk in the Hardware Dept. Oh yeah! and lets not forget this day. I went in and asked for Brick Mold (Primed) in the lumber department and was told they didn't know what it was, no we don't have any, and what is brickmold? Once again 3 Associates! The service at your store in Lubbock Texas is pathetic. We easily spend 10 to $15,000 a year at your store with our LAR account. And there's never a wait, when it comes to us paying our bill on time. My wife and I are at the end of our rope. I will say the situations were always taken care of after much leg work, phone calls and let's include the return trips to the store. It's my opinion that Lowe's owes us for lost time taking care of these situations. Renovations are hard enough without dealing with this!!!
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Review
#934418 Review #934418 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it.Although the appliances were purchased in August 2015 and the warranty...
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2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

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Review
#928502 Review #928502 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution