State: Texas Product: Lowes Customer Care Clear all filters (23 of 460 reviews match)
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2.3
Details
Needed a piece of PVC pipe longer than the per-cut stuff but had an issue in fitting it in my car. i asked customer service if they could assist me by cutting the pipe in half for me. They informed me that they did not have any tools for cutting the pipe in half. OMG....
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1 comment
Anonymous
#1214694

Sooo the person at the front of the store was correct that they themselves did not have anything to cut your pipe with? ...OK just making sure. Lazy people in this world will forever continue to surprise me.

Review
#921097 Review #921097 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Selection
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Customer service lacking
4.2
Details
I went to the office to find the store manager who told me all the personell had been sent to aid the hurricane victims in Louiseana, like I was *** enough to believe that. Lowes is no longer my store of choice. I spent an average of 200.00 a month in this store. I...
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3 comments
Anonymous
#1214696

You're bragging about spending 2400 dollars a year anywhere? You really make sure you keep their lights on huh? Maybe instead of standing at a counter expecting someone to just magically appear try finding someone to assist you instead.

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Review
#921032 Review #921032 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Quality mdse good prices
Cons
  • Answer
  • Management and customer service
Reason of review
no sales people +management attitude
Preferred solution
Let the company propose a solution
Since both paint center employees said they would not have more for 6 days, "I" asked them to call the Temple TX Lowes (40 miles away from me on I-35 that is a traffic nightmare under construction) to see if they/Temple had any. Temple did have the Valspar base that...
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1 comment
Anonymous
#1197254

The only poor customer service you received was from the guy who popped off that it could have been sent to the store closest to you. While it CAN be done, it is seldom worth it.

They have to put your item on a delivery truck, staffed with a minimum if 2 people each paid well over $12 an hour and then spend the 5 hours round trip YOU are so outraged about not delivering appliances etc. AND thete is no guarantee all this would have happened any sooner than the 6 days you were originally quoted.

Worst of all you would have likely THEN believed that the delivery trucks were at your beck and call to bring any item from any store at any time you wanted it. I feel your pain and HATE that the 2nd employee so poorly managed your expectations...

Review
#874824 Review #874824 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution