State: Texas Product: Lowes Customer Care Clear all filters (23 of 467 reviews match)
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2.3
Details
Needed a piece of PVC pipe longer than the per-cut stuff but had an issue in fitting it in my car. i asked customer service if they could assist me by cutting the pipe in half for me. They informed me that they did not have any tools for cutting the pipe in half. OMG....
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1 comment
Anonymous
#1214694

Sooo the person at the front of the store was correct that they themselves did not have anything to cut your pipe with? ...OK just making sure. Lazy people in this world will forever continue to surprise me.

Review
#921097 Review #921097 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Selection
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Customer service lacking

Lowes in Fort Worth, Texas - Such a professional experience

5.0
Details
I'm from out of town ,while visiting East Ft Worth in the Meadow-brook area i needed to pick up a few items so i stopped into your store on East chase, the items that were needed at that time you didn't carry them. But there was a young man at your service desk, I'm pretty sure his name was Gregory what a manner-able young man he was. so smart and professional sounding i was impressed at how he was able to get on the computer and connect with a store that would have those very items i needed. I was impressed at the amount of time he spent with me making sure i was satisfied.... This is what customer service should look like. keep up the good work you are going to go far!!!!!!
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Review
#945934 Review #945934 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • I will be back
  • I like the way i was treated
Reason of review
Good customer service
Since both paint center employees said they would not have more for 6 days, "I" asked them to call the Temple TX Lowes (40 miles away from me on I-35 that is a traffic nightmare under construction) to see if they/Temple had any. Temple did have the Valspar base that...
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1 comment
Anonymous
#1197254

The only poor customer service you received was from the guy who popped off that it could have been sent to the store closest to you. While it CAN be done, it is seldom worth it.

They have to put your item on a delivery truck, staffed with a minimum if 2 people each paid well over $12 an hour and then spend the 5 hours round trip YOU are so outraged about not delivering appliances etc. AND thete is no guarantee all this would have happened any sooner than the 6 days you were originally quoted.

Worst of all you would have likely THEN believed that the delivery trucks were at your beck and call to bring any item from any store at any time you wanted it. I feel your pain and HATE that the 2nd employee so poorly managed your expectations...

Review
#874824 Review #874824 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution