State: Texas Product: Lowes Delivery Service Clear all filters (7 of 335 reviews match)
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Lowes in Conroe, Texas - Delivery Joke

Never mentioned delivery time, got a phone call stating they were 10 minutes away and I told the guy I was out in the field working and he said he would reschedule but gave me no time frame or date. Told him I get home @ 5:00 pm every day. Got a message on my phone to call Lowes and set delivery time and date called and was on hold for appx 20 to 25 minutes and then was hung up on, called back and the same thing. Called the next day and was on hold again for 20 to 25 minutes and again was hung up on, tried one more time and finally, someone answered and I told her I need my washing machine and I get off work @ 5:00. She replied can only schedule for Sat between 0:900 and 1:00 pm, I told her Gallery Furniture will deliver up to 10:00 pm 7 days a week and she laughed. Now I am pissed and told her to cancel my order and give me my money back, waisted my memorial day weekend end to buy a washing machine that I really needed that day but was willing to wait a day or two but not a week which is a joke. Lowes warehouse is located in the Greenspoint area and I live in Tomball. I was impressed they did give me a 10% military discount which Homr Depot struggles to do and I swore Lowes will only be the place to shop from now on but now that has changed as I am a man of principle, I don't jerk my customers around and do whatever it takes to get it done in a timely and affordable manner and the customer comes first. I don't see this with Lowes, no service or communication after the sale.
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Review
#1545898 Review #1545898 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Houston, Texas - Where is my washer

1.0
Details
My son-in-law purchased a washer for me on 3/30/2019. He put a wrong telephone# on the order when he purchased it. I spent almost 2 hours on the telephone yesterday (4/1/2019) trying to change that telephone # and find out when my washer was going to be delivered. When I called 800-810-6012, I was told that I needed to call the local delivery company and talk to them. When I called them, I was told that I needed to call the store where I purchased the washer. When I called them, I was told that I needed to call the delivery service at the 800#. I lost it, at that point, and the sales person was finally agreeable to help me. He called the 800# twice, with me on hold, and was hung up on. I still don't know where my washer is and when it will be delivered. My husband and I purchased a refrigerator from Lowe's, several years ago, and had a bad experience with the delivery service then. They broke a shelf inside the fridge, when delivering it and would not take responsibility for it and fix it. We ended up having to purchase a fridge elsewhere. Their delivery service is horrible!
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1 comment
FumblingShark
#1667957

Boycott racist lowes

Review
#1505504 Review #1505504 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Purchase not delivered
Reason of review
Problem with delivery
Loss
$739
Preferred solution
Deliver product or service ordered

Lowes in Dallas, Texas - Delivery sucks

1.8
Details
we bought a refrigerator last week. they said it was going to take a week which delivery was this sunday. we called twice they told ua they were delivering a washer and our delivery was next they did not come.
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Review
#1249526 Review #1249526 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Tomball, Texas - Not delivered as promised

Lowes delivery service has had me stuck at home all day for three days waiting for a delivery that still has not arrived. I bought a John Deere lawnmower on Monday and was told it would be delivered on Wednesday. I was also told I would receive a phone call on Tuesday with a 2 hour delivery window. I did get an automated call Tuesday night about 8 p.m. and was told it would be delivered sometime tomorrow (Wednesday) but not given the 2 hour delivery window as promised. I waited at home all day Wednesday for the delivery, which never came. I phoned the delivery service, and after being on hold for 35 minutes, was told that they had over booked today and my delivery was rescheduled for day after tomorrow (Friday). I was not happy to have to wait 2 more days, but I accepted it and made plans to go out and get some errands done the next day (Thursday), and stay at home Friday waiting for delivery. Thursday morning at around 7:15 a.m. I got a call from the delivery service and was told that they were getting an extra truck, and going ahead with the deliveries they had missed yesterday, and my "mower would be delivered today" (Thursday). So, I canceled my plans to do errands today and waited at home all day for the delivery, WHICH DID'NT COME!! Now it's been re-scheduled for Friday (again) and so, for the third day in a row I'll be stuck at home waiting for a delivery that may or may not come. Tomorrow will be strike 3 for Lowes delivery, after which I will cancel my order and buy it at Home Depot (same price).
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1 comment
Anonymous
#1479998

Sounds like the garbage I'm going through right now. 10 - 12 delivery no show. I call at 1:45 am told it is being loaded be there in a hour, I call at 3:45 am told it is just going out, 8:00 I am still waiting.

Review
#1211498 Review #1211498 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Not delivered as promised
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Delivery Agreement

Lowes in Lake Jackson, Texas - Flooring purchase nightmare

1.0
Details
I purchased tile flooring and was told a few weeks after I had not ordered enough and would have to pay more to get the remainder of the tile. I questioned the employee about the square footage THEIR installation contractor quoted. I was then told I had ordered enough but there was a mistake with a different house using our flooring. Essentially, my tile was used in another house and had I. It questioned, I would have paid for their mistake. Even still they had to order new tile for me which added another week of waiting. Delivery date arrives. I'd like to note the store location "added" free delivery for our trouble. I was told I would get a call the night before to confirm delivery. I did not. Then, I was tried to cancel delivery. However, I was told the delivery manager had no way of contacting the delivery truck. I would have to tell the delivery man to return the material. He called me when he was sitting in my driveway (not 30 minutes before like I was told). He had to return my flooring and he was not pleased. At this point, I plan to visit the store to explain my frustration and cancel my purchase. I've had many conversations with corporate. At no point did they offer to help solve this issue. I simply get, sorry you're having to deal with this. We will sent the complaint to the store. I could not be more displeased and my business will be taken ANYWHERE but lowes.
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Review
#1086878 Review #1086878 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes Delivery Service Review

2.2
Details
I bought a refrigerator on 12-15-15 it was delivered on 12-23-15. The delivery personnel could no get the ice maker to work and told us they would take care of it. Two weeks later I called back and they said service tech was coming to fix it then 2 weeks later I call back and they have ordered me a new refrig now here it is March 17 2016 and still nothing!!!!!
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Review
#811742 Review #811742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Conroe, Texas - Beware of "free" delivery! You're on your own when it doesn't show up.

BEWARE of delivery services! No Show, No Call, LOST our dryer (driver said he had already delivered it, then said we weren't "on his route," then said he had tried to deliver and we weren't here *** After several phone calls over several hours on our part, we found out that the dryer had been LEFT IN A DELIVERY TRUCK on a third party storage lot, where it sat overnight. The delivery service refused to return the dryer to the Lowe's store until the next day because it COULD NOT LOCATE ITS DRIVER! All the while, Lowe's refused to refund our money until the driver could be located and Lowe's got its dryer back. Unfortunately, we had absolutely no control over any of this! All we could do was sit back and hope the dryer made it back to the store so we could get our money back for the dryer we never received! Asked to speak with the assistant store manager, "Shaun," but he refused to speak with us at all. He hid behind his underlings and made them talk with us. We were astounded at the apathy and unprofessional conduct at this store. Two weeks later, we still do not have all of our money back as the refund has been botched twice! And to top it off, we've had to deal with horrendous attitude problems with store personnel, particularly Carol, who hasn't even had the class to apologize. We've made our last purchase at Lowe's in Conroe and have closed our account. But we are enjoying our new dryer from Home Depot!!
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Review
#701616 Review #701616 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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