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Lowes in Dallas, Texas - Damaged my home during delivery of refrigerator

1.0
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Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my questions and told me I had to work with her only! She then disconnected the call. I asked to speak with someone else 7 times. My home was damaged significantly by Lowe’s due to a faulty install that caused a water leak to occur for over a three week period. I have called Lowe’s all week. I also emailed them. When I didn’t respond. When they finally called me back a moment ago the lady was beyond rude and seemed irate that I called and left a total of three messages ( 2 phone calls and one email). She mocked my request to speak to you or anyone else who could provide polite assistance. I’m considering my legal options at this point. I also have asthma along with my child and the the wet Sheetrock reeks of mildew. This fact that there is documented water damage that has accumulated over a three week period is gross negligence at this point and adverse to my health. They would not call me back. I’m also considering having Lowe’s pick up this refrigerator and I will cancel the credit card. This is not the kind of service I expected from Lowe’s. I will be sharing this experience only via social media, I also plan to contact your corporate offices to file a complaint. Lastly, I am requesting to be assigned to another claims examiner. I don’t this or the above issues are unreasonable requests.
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

Anonymous
#1687511
@Anonymous

You’re totally wrong! Those contractors are on a CONTRACT with Lowe’s to do The work, are paid by LOWES to do the install, therefore LOWES is responsible!

Anonymous
#1591344

Since you mentioned that you are considering your legal options, you do realize that Lowes will Only deal with your lawyer... correct?

Lowes Will Not deal with you.

You also realize that you will have to Pay your lawyer even if he/she decides Not to take on your case... correct?

BouncyCanaanDog
#1591364
@Anonymous

That’s fine. Thanks.

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Review
#1392773 Review #1392773 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective

Lowes Installation Review

1.2
Details
What is wrong with Lowes?!? It is not something new. They simply can not handle scheduling installations. Installers for the most part are good...when they finally get there. Managers are "Dazed and Confused". Its maddening.
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Review
#810284 Review #810284 is a subjective opinion of poster.
Service
Lowes Installation

Lowes - Installation Review from La Vernia, Texas

1.0
Details
Bought new flooring from Lowes. They contracted the work out to All Floors Inc. in Houston. The installers that they sent told me I needed some work done before they could put the floor down. They said they could do it, but Lowes could not find out. It turned in to a nightmare and went on for quite some time. As soon as they found out that I live alone and my husband passed away they started taking advantage. Did a horrible job. Scammed money from me and the job is still not finished. Finally had to tell them not to come back. This was a husband and wife team. They are ***-artist and I found out they both have criminal backgrounds. Talked to Lowes and told them what happened. They said they are not responsible.
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Review
#733863 Review #733863 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes in Houston, Texas - Great hookup job on my oven

Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am extremely upset and amazed at the fact that someone could do this work and think it was acceptable....stop hiring non-licensed people to do your *** and this won't happen...if one of my employees did this I would can their ***...not only does lowes have horrible customer service in the store but it's even worse outside of it
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

Anonymous
#1015582

You say that you are an owner of an electric company, I notice that you did not say you were a contractor, so it does not mean that you are a licensed Master or journeyman electrician. If you did own your own contracting business, you would know all for the codes associated as you are liable for all that your Master does as he falls under your business umbrella.

So, you should have been paying attention and called the Master of the company providing service for your install. The employee that provided your service may not even be certified, you should know that. He only needs to work under the direction of a licensed Master as per code, who does not have to be at the work site. Though most jurisdictions require the worker to be at least journeyman qualified.

So, your failure is to not monitor the situation and allow him to leave without reviewing his work. I agree with the earlier comment below. As an owner, it would have been no cost for you to have even your master to come over and install it the correct way. This job is quite easy, a quick review of the codes and you could have installed it yourself.

Even with all of this said, Lowe's needs to be given reviews of the contractors that they hire. I do not work for Lowe's, but have used their contractors in the past.

They always are welcoming of contractor reviews and are willing to work with the customers, at least from what I found out. You should have contacted your local Lowe's first and tried to get the problem corrected.

Anonymous
#1008914

If you own an electrical company like you say you do, why would you or one of your employees wired the outlet for the range? Seems odd that you would hire Lowes to do it.

Anonymous
#1168545
@Anonymous

Lol! I thought the same thing!

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Review
#667762 Review #667762 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
All of the above

Lowes - Installation Review from Arlington, Texas

My husband and I purchased a dishwasher from lowes two weeks ago in Arlington, Tx. The salesperson promised us we could have it installed December 15th. The installers called and never left a message on my husbands phone nor did they call me which I'm listed. After my husband missed the call due to him being at work I called back and never got a call back fr the installer. The store was rude and not willing to meet their promise I will never purchase another appliance from them. They really need to have customer service training for all associates because they all lack this even when we go into the store for help or have a question. Horrible organization!!!!
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Review
#570007 Review #570007 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes in San Antonio, Texas - Door installation disaster

Our home was broken into so we ordered stronger doors and locks along with installation services. It took a month to special order the back French Doors. The installers found some parts missing in the locking mechanism but managed to get it somewhat installed. I checked and the door was not secure. Called the installer back out and they jerry rigged the door so it would lock and then top spun the future repair to True Logisitics which is the manufacturer. Many calls and many follow ups later and the door is still not repaired. Called and went to Lowes several times speaking to managers and no one ever calls back or takes any action. Do not use them ever!
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1 comment
Anonymous
#796913

Next time hire a professional. Would you buy a tuxedo from Target?

Review
#479954 Review #479954 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$500

Lowes Shenandoah cabinets working with Lowes is wakeful!

We paid for our kitchen cabinets July 4th weekend 2013. Our cabinets were to be finished by August 12. They brought cabinets out on 8th, installed some boxes, but couldn't finish because so many parts weren't sent. They stopped. One cabinet was totally wrong, 3 attempts to fix , they are suppose to put shelves now. It's Oct 10th, still not finished, supposed to be next week. Meanwhile we can't move in the house, appliances can't be installed. It's a frickin mess. I don't know who to complain to. You can't reach corporate. If anyone knows please let me know. They don't care! That's why you pay upfront in full! Don't deal with them!
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Review
#451973 Review #451973 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Lubbock, Texas - Sold me hot water heater defective and won't make it good

bought hot water heater and was sold extended warranty in January of 2011. Eight months later it went out called whirlpool and they fixed it. was out again four months later called whirlpool again fixed the same part. This time it lasted for 6 days and was out again. That was 6 weeks ago and I still do not have hot water. Their extended warranty people deemed it unfixable and sent me a check for the price of the hot water heater but wants me to pay installation and wait for them to pay me back. I'm on social security and it took all my savings to put this one in. I have been given the run around by everyon e and I'm tired of it
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Review
#304931 Review #304931 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Lubbock, Texas - Terrible Customer Service, Rude, Lazy Floor Staff

After buying my home I went to Lowe's in Lubbock, TX. to spend some serious money on new washer/dryer, dishwasher, refrigerator, custom oak blinds, french doors, glass storm door and more. I could find nobody to assist me in the appliance or door area. When I scheduled installation of the dishwasher I asked if the custom blind measurements could be done at the same time. I was told no, it was two different departments. This was a floor sales person, not install. dept. She refused to call service dept. to even ask. This man came and installed my dishwasher, which I took off work to meet him. Two days later I took off work again for the windows to be measured and it was the same guy, which she said was not possible. Then there's the lady who cuts the blinds. She was beyond rude, I have no idea why but she was so nasty and impatient with me that I ended up yelling for her supervisor, who refused to come mediate. I asked to speak to the store manager and was told he/she was in a meeting. The more upset I got with her behavior the more she enjoyed it. The next day I told my realtor about my experience with this woman and he knew who I was referring to. He said he had seen her in action and that she was the most obnoxious person he'd ever come across at this store. I was glad to hear this because I had started to question my sanity. Lowe's in Lubbock is the absolute worst place to go unless you love to be treated like a dog pile. Upper management at the Lubbock store does not give a rat's butt about how customers are treated and hide behind their apathetic underlings to get people out the door. Sutherland's is the only place for me now. I raised a wall and installed granite on my own. I had questions and Sutherland's staff went out of their way to assist me. As a result they have my money and business forever. I will never step foot in a Lowe's store ever again as long as I can find what I need elsewhere.
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13 comments
Anonymous
#1317079

I work at lowes for 18 years I can't get any help from them in their department every time customers ask for help I tried to help from them seem I can get any help from them they to selfish to help customers lowes need to improve their skills start by helping customers this don't make any sense they i can't help their customers

Anonymous
#237451

Today January 18th 2011, I went to Lowes, to get material for a project. I needed a piece of wood (untreated) it was a eight foot long piece of wood and I needed it cut down into two pieces, I seen a Lowes guy stocking up some wrench sets on the floor by were I was, so I ask, "excuse me Sir, i need this piece of wood cut down four feet, for a total of two peices", he already appeared annoyed because his old lazy *** had to stock wrenches and I had the "nerve" to ask for his help.

Anyway after he made the call over the loud speaker twice, he asked if anyone came over, obviously not if I am still standing here, so I went to the project desk and this other old piece of *** is just looking at me like "WTF you want", at this time I am starting to get pissed off because I have given these *** the upmost respect and i was being treated like ***. "So i asked, "excuse me sir, I need a peice wood cut into two pieces, this *** off, just stares at me and then said "ask him" so that was the last straw, I said "ok now you *** are *** me off"

The point is this if you work at Lowes, it is because YOU chose that job not me, so therefore you need to take pride in what you do and not be mad at me because I have a freaking life and I want to build something, I am not there for your punkass, your are there for me so take initiative and do your damm job, if you do not know the answer, fine, at least make me your priorty to get the answer.

If you have a problem with what I said, then I am talking to your punkass, take pride in yourself and your job.

Anonymous
#223008

You people amuse me. 1st of all Lyn is a lier.

Dishwashers are installed by delivery drivers. Blinds are measured and installed by a PSE. Which is what I am. yes you have to have contracting experience to have my job.

And yes people that work at Lowes od have answers, 1st off don't ask a window licker cashier for answers. Look for the employee that seems to be answering questions, the one you found hiding in the shadows not helping anyone probably doesnt know ***. Also remember Lowes is a place for you to buy material so someone who knows what they r doing can build your house, or complete your project. Nowhere in our add does it say, "let me build it for you, or i'll tell you how".

And yes the most obvious answer is not everyone will have a answer for you.

Be patient, grow up, and remember you don't know thats why you went ot Lowes, we sell it all and if your patient we have answers. Lyn your a ***.

Anonymous
#163791

You go to Lowe's because it cost less then the local hardware store or lumberyard. So they higher collage kids and retired people who learn what they can from the contractors that come in to the store.

I am a former Lowe's employ. Some times I just had to say I do not know. But I was just a cashier. Also if your in a hurry the people that know everything are usually busy.

and you have to wait to talk to them. And if you come off short and are a *** to the employees.

They will act dumb and wont share there knowledge with you. I hate waiting also but you just have to be polite and people will try to help you the best they can.

Anonymous
#157527

I have worked for Lowe's myself and the employees behavior is sometimes based upon how the management treats them. If management treats them like a back burner thats how the employees perform their work duties and customer service. I am guilty myself. When mangement treated me like a piece of ***, I felt like that's the kinda of attitude to have.

For the person that is complaining about her deliveries not ebing delivered the next day, some stores may only have several truck drivers and if they cant get your purchases delivered to you the next day then that means that they are swompped with deliveries and if you are closer to the end of the day delivery then, think about all the deliveries they had that day and take that into consideration.

WE ARE ALL HUMAN, NO ONE IS PERFECT. SO DEAL WITH IT OR YOU WON'T GET ANYWHERE IN THIS WORLD!

By the way, there is just to much hosility in thsi world today and I think everyone needs to take a chill pill and calm down and take into consideration that everyone is NOT perfect.

Anonymous
#153362

your honest commentary is quite entertaining and refreshing. Thanks for setting all of us *** straight. on the other hand, go screw yourself

Anonymous
#153344

Alright you idiots I work for Lowe's and all customers want to do is *** and complain. You have no idea how many *** *** customers come in with questions that should be answered by a licensed contractor and get pissy when you can't cater to their every need.

Customers suck and I could care less about the people that come into my store. To me it's just a part time job that I could give two *** about. Yes the managers don't give a *** about customers or employees but like I said I don't care either so whatever.

For every store there might be about 3 people that actually care about their job and those people are usually the ones who never went to school or aren't in school. So my advice to you is suck it and quit being a bunch of ***

Anonymous
#146636

After all the problems I have had with Lowes, I will never shop there again. Went there to purchase a gas stove, found the one I liked and told the salesman I would like to purchase it. He went off somewhere to check and see if it was available and after an extended wait, he finally came back and said he didn't have it. I asked about buying the store model and he said they didn't like to sell them. I found another one and the same routine took place and they didn't have it either. Finally he agreed to sell me the floor model so I decided to get it. They always advertise next day delivery but I bought it on a Tuesday and it was Sunday before it could be delivered. When writing up the sale he never mentioned an extended warranty but charged me for one anyway which I didn't notice right away. Then when it was finally delivered on Sunday after my having waited all day for it to show up the delivery men were incompent too as I had to tell them how to go about getting it into the house. Also they were supposed to remove the packing materials but didn't. I was so frustrated by all the problems that I finally just sat down and cried. Needless to say I will never buy anything else from Lowes and will tell everyone I know about my experience with them.

:cry

Anonymous
#142904

Lyn, you are correct. It should not matter whether the customer is buying a box of nails or a new kitchen.

Every employee deserves courtesy and every cutomer deserves the same. I refer to the person who carries groceries to my car as sir or ma'am. I worked in retail as well as bartending many years ago. Trust me, I know what it feels like to be treated poorly.

When I was told the window measurements could not be scheduled for the same time as the dishwasher installation I did not complain or get upset. I was bugged when the same person showed up both times, rightfully so, eh? I never called to complain. I did not march in waving a wad of cash, I came in looking for merchandise and not only could not find help, was treated badly.

Since I was not a regular customer nobody would have been hiding from me after seeing me. Poor management is poor management. It's pretty bad when you ask to see the store manager and are denied contact completely. I could have gone to the home office but decided it's easier to walk than to ask why this happened.

I think Governor Perry is more accessible than the store manager. It was bizarre.

Never experienced anything like this. You have a nice day as well, Lyn.

Anonymous
#142897

I hear customers complain all the time that they are dissatisfied about customer service in any home improvement store. Maybe it has to do with customers comming in and expecting to be aloud to treat the employees like ***...

be rude and obnoxious because you think you can because youre spanding a few dollars in a store. I would never treat people the way that I have been treated by customers.

There are some employees that actually hide when they see customers because they are afraid that if they do something that may not be to the liking of the customer that they will get fired.

I am not saying that every customer is that way, but every employee of home improvement stores would appreciate a little bit of respect, instead of being talked down too and looked down upon.

Have a nice day.

Anonymous
#135625

You are absolutely right about not asking floor staff for advice. Lowe's knew nothing about communicating between departments to coordinate home installations.

When I was at Sutherland's the staff was knowledgeable about their product and very professional. I actually did chase down the customers you described and asked questions about the litle renovation project I was doing. Amazing how a polite question to a complete stranger will gain a wealth of information.

I understand if I want to do something I can go buy a book. The lack of professionalism, courtesy, and understaffing altogether at Lowe's in Lubbock was what got me.

Anonymous
#135616

I am sorry to hear about your dilema...Piece of advice...Never talk to Lowe's employees. They know nothing of the building trades and lowe's does not want to hire people with knowledge in the trades.

keeps them uneducated and thus allowing lowes to pay them next to nothing. If you need advice when in lowe's look for the guy thats dirty and looks like he had been on a job site, although this guy will never be a lowe's employee but he will have more knowledge than any of the people in that store who used to flip burgers.

Or better yet if you are unsure about your project...Lowe's is absolutely the last place you want to go for info. Better off at your local owned hardware and lumber store...Places like that actually hire contractors and people with experience in the trades...go figure actually hiring people that can help you...Lowe's should pick up on this!

Anonymous
#1605944
@Brian

Working for Lowes sucks. Customers have god complexes and managers reaffirm their delusions.

Just because you show up right as someone is going on break or is leaving for the day does not magically mean they should be forced to postpone their break or stay later. You should consider yourself lucky that someone gets another associate to assist you so they can leave or go on break instead of just flipping you off and walking away. And don’t act like you are “cool” with someone’s decision to do so and then report them later in an effort to get something for nothing and/or cause problems for the person.

And yes, you are a *** for coming in 1 minute before someone is slated to leave for the day on Christmas eve when they are chomping it to bit to get the *** out of there and go home to their family and ordering a heavy, *** high shelved stove to take with you. Doing this is going to literally cause the person a pain in the *** because they’ll either have to get it down off of a high shelf using dangerous equipment themselves or find someone to do it for them (which can at times be like finding a needle in a haystack), then they’ll be forced to load it into your vehicle delaying their exit by several minutes.

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#179054 Review #179054 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Lowes Door Installation Process & Customer Service

I called Lowes to do a door install. The first step is to call and set up a time for them to come measure which I did. I gave the item number of the door that resembled mine to the person on the phone to note down. I had to pay $35 for them to start and they would deduct that out of the installation. The came out and measured, then I was called with prices and very short discussion about fiberglass or steel. The item number I gave them was for a steel half door with glass that replaced the one being removed for $139. When he called and asked about fiberglass I said that I would just use the steel one I picked for $139. Then we had to go in the store to sign the contract. I went in and met with a guy in the millwood department and he pulled the contract out and gave me the total. I was never shown the product but the price was correct so I thought it was the same door I gave them the product number for and asked where the $35 credit was. He stated that he didnt know about the contracts and he had to get help and he did. I was told that the contract was re worked and they left off the credit, but when I paid it was given to me. So it all sounded fine to me... Price was what I wanted when I found the door online, and I got my credit back. When they came to install it was a solid steel door. I had a steel door with a window. I said that was not the right door, and they stated that this was the door in the contract that I signed so the door was installed as i felt backed into a corner. I should have stopped them but I felt that since I had signed I had no choice. So I called the next day when I was back at work with all my notes and got mad to realize that the sales guy gave me the wrong door so I called. The supervisor stated that I was shown the product when I signed the contract and there was nothing they would do. I told her I was never shown a door when I signed and that the guy who was there when I signed didnt even know how to read the contract. She said their policy is alway show the product before a contract is written, well I did everything over the phone and was never told to come in to see the door. I have never had a repair done so I thought the part number was good enough. I can not get anyone to help me with this other than to be told I was shown a door when I signed and that was the end of that. Shop another store as they don't care about customer service. I was going to have them replace all the carpet and tile, buy all the paint I needed and all the material to get my house ready to sell. Not anymore.
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8 comments
Anonymous
#486115

hello, I just had my new back strom door installed today. On time and done more than just a great job.

Mr. Gary clifton was a true professional at has work.

Thank you lowes for picking him to work for lowes. Curtis hairston

Anonymous
#316676

I agree with Murrill, as an installer we want the customer to be as happy as possible. That starts with verifying that the product we have there to install is the right style/model, right size, and not damaged.

I am more concerned with my paycheck than your product, but that is paid through trip charges when people at the store waste my time.

Anonymous
#294618

Lowes Reynoldsburg, oh salesmann Jim L. tried to pull the same stunt with me that I didn't get refunded for my detail $35 charge that it went to the man that came out to measure.

They also gave me my money back as a cash credit at customer service. He was a real ***!

Anonymous
#280364

What is the price to replace front entry door 36" and Storm Door in the Fort Myers FL 33905 area?

:eek

Anonymous
#228537

Mistakes are made everyday by everyone. If the product was incorrect you shoul have refused it.

I am a general contractor as well as Lowes installer and I always verify that I have the correct product prior to job install.

I go as far as testing a picture if my customer is not home. As well as you refusing your installer should have been more concerned about your product being right than his paycheck.

Anonymous
#88075

I had a storm door installed by Steve Barker and am very satisified with his work. Am waiting for main front entry door to be delievered in early Dec.

and Steve will install that door at that time. Thanks

Anonymous
#84471

go buy the prehung door you wanted,pull the hinge pins on both doors swap the doors and take the other door back to lowes.

Anonymous
#78172

That is kinda dumb of you to purchase something over the phone and not think you should at least ask to see a picture of it when you signed the contract. You shouldn't take a strangers word. The item numbers could have changed or their could have been a computer error.

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#150561 Review #150561 is a subjective opinion of poster.
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Lowes Installation