State: Texas Product: Lowes Installation Clear all filters (10 of 215 reviews match)
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Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my...
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

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#1392773 Review #1392773 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective

Lowes Installation Review

1.2
Details
What is wrong with Lowes?!? It is not something new. They simply can not handle scheduling installations. Installers for the most part are good...when they finally get there. Managers are "Dazed and Confused". Its maddening.
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#810284 Review #810284 is a subjective opinion of poster.
Service
Lowes Installation

Lowes - Installation Review from La Vernia, Texas

1.0
Details
Bought new flooring from Lowes. They contracted the work out to All Floors Inc. in Houston. The installers that they sent told me I needed some work done before they could put the floor down. They said they could do it, but Lowes could not find out. It turned in to a nightmare and went on for quite some time. As soon as they found out that I live alone and my husband passed away they started taking advantage. Did a horrible job. Scammed money from me and the job is still not finished. Finally had to tell them not to come back. This was a husband and wife team. They are ***-artist and I found out they both have criminal backgrounds. Talked to Lowes and told them what happened. They said they are not responsible.
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#733863 Review #733863 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am...
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

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#667762 Review #667762 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
All of the above

Lowes - Installation Review from Arlington, Texas

My husband and I purchased a dishwasher from lowes two weeks ago in Arlington, Tx. The salesperson promised us we could have it installed December 15th. The installers called and never left a message on my husbands phone nor did they call me which I'm listed. After my husband missed the call due to him being at work I called back and never got a call back fr the installer. The store was rude and not willing to meet their promise I will never purchase another appliance from them. They really need to have customer service training for all associates because they all lack this even when we go into the store for help or have a question. Horrible organization!!!!
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#570007 Review #570007 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Our home was broken into so we ordered stronger doors and locks along with installation services. It took a month to special order the back French Doors. The installers found some parts missing in the locking mechanism but managed to get it somewhat installed. I...
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1 comment
Anonymous
#796913

Next time hire a professional. Would you buy a tuxedo from Target?

Review
#479954 Review #479954 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$500

Lowes Shenandoah cabinets working with Lowes is wakeful!

We paid for our kitchen cabinets July 4th weekend 2013. Our cabinets were to be finished by August 12. They brought cabinets out on 8th, installed some boxes, but couldn't finish because so many parts weren't sent. They stopped. One cabinet was totally wrong, 3 attempts to fix , they are suppose to put shelves now. It's Oct 10th, still not finished, supposed to be next week. Meanwhile we can't move in the house, appliances can't be installed. It's a frickin mess. I don't know who to complain to. You can't reach corporate. If anyone knows please let me know. They don't care! That's why you pay upfront in full! Don't deal with them!
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#451973 Review #451973 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Lubbock, Texas - Sold me hot water heater defective and won't make it good

bought hot water heater and was sold extended warranty in January of 2011. Eight months later it went out called whirlpool and they fixed it. was out again four months later called whirlpool again fixed the same part. This time it lasted for 6 days and was out again. That was 6 weeks ago and I still do not have hot water. Their extended warranty people deemed it unfixable and sent me a check for the price of the hot water heater but wants me to pay installation and wait for them to pay me back. I'm on social security and it took all my savings to put this one in. I have been given the run around by everyon e and I'm tired of it
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#304931 Review #304931 is a subjective opinion of poster.
Service
Lowes Installation
After buying my home I went to Lowe's in Lubbock, TX. to spend some serious money on new washer/dryer, dishwasher, refrigerator, custom oak blinds, french doors, glass storm door and more. I could find nobody to assist me in the appliance or door area. When I...
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13 comments
Anonymous
#1317079

I work at lowes for 18 years I can't get any help from them in their department every time customers ask for help I tried to help from them seem I can get any help from them they to selfish to help customers lowes need to improve their skills start by helping customers this don't make any sense they i can't help their customers

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#179054 Review #179054 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
I called Lowes to do a door install. The first step is to call and set up a time for them to come measure which I did. I gave the item number of the door that resembled mine to the person on the phone to note down. I had to pay $35 for them to start and they would...
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8 comments
Anonymous
#486115

hello, I just had my new back strom door installed today. On time and done more than just a great job.

Mr. Gary clifton was a true professional at has work.

Thank you lowes for picking him to work for lowes. Curtis hairston

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#150561 Review #150561 is a subjective opinion of poster.
Service
Lowes Installation