Lowes Installation Reviews with Media in Texas, USA
(2 of 211 reviews match)
Lowes in Dallas, Texas - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my questions and told me I had to work with her only! She then disconnected the call. I asked to speak with someone else 7 times. My home was damaged significantly by Lowe’s due to a faulty install that caused a water leak to occur for over a three week period. I have called Lowe’s all week. I also emailed them. When I didn’t respond. When they finally called me back a moment ago the lady was beyond rude and seemed irate that I called and left a total of three messages ( 2 phone calls and one email). She mocked my request to speak to you or anyone else who could provide polite assistance. I’m considering my legal options at this point. I also have asthma along with my child and the the wet Sheetrock reeks of mildew. This fact that there is documented water damage that has accumulated over a three week period is gross negligence at this point and adverse to my health. They would not call me back. I’m also considering having Lowe’s pick up this refrigerator and I will cancel the credit card. This is not the kind of service I expected from Lowe’s. I will be sharing this experience only via social media, I also plan to contact your corporate offices to file a complaint. Lastly, I am requesting to be assigned to another claims examiner. I don’t this or the above issues are unreasonable requests.
Reason of review
Damaged or defective
Lowes in Houston, Texas - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am extremely upset and amazed at the fact that someone could do this work and think it was acceptable....stop hiring non-licensed people to do your *** and this won't happen...if one of my employees did this I would can their ***...not only does lowes have horrible customer service in the store but it's even worse outside of it
Reason of review
All of the above
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