State: Texas Product: Lowes Shipping Service Clear all filters (5 of 56 reviews match)
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Lowes in Southeast Montgomery, Texas - No refridgerator yet..

1.0
Details
Picked out a fridge on Fri and the guy in appliance section ran it through pc and said it can be delivered on Sun. Paid for it up front and they couldn't tell me what time. Sercice desk said it would take 2 weeks. Wife was more patient than me and decided to call warehouse. Warehouse said itll be delivered tomorrow (Sat) betweeen 2:30 and 6:30...Great! At 5:30 Sat I call the warehouse and they tell me it didnt come in the night before but will be in tonight. They try to reschedule me for the following day and put me on hold for 10 minutes. We can't reschedule you sir because rhe fridge hasn't come in. ...what? It wasnt there the first time you scheduled me... but ok. We'll try to schedule you tomorrow if it comes in. These jokers will never get another dime from me for something thats not in my hand.
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Review
#1566068 Review #1566068 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service

Lowes in Dallas, Texas - Item never received

1.0
Details
Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking ticket with FedEx and had me follow up with FedEx on the delivery. I called Fedex and they stated that the package was lost and to call Lowes to start lost package processing. I called Lowes and asked for the item to be reshipped. They said ok and a store manager will call me in 24hrs. That never happened. I call Lowes again and this time they said that they sent the request to the wrong store and that a store manager from the correct store will call me in 24 hrs. Again that never happened. Lowes failures : - email updates on delivery status was never sent - store managers never called - why should I be the one to call FedEx when it wasn't me who contracted with them to deliver the item. Take away : NEVER shop online with Lowes. Go to there competitors instead or even better Amazon as they will make sure everything is right.
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Review
#1423088 Review #1423088 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

Lowes San Antonio, Austin Highway

1.0
Details
Last night I ordered 35 bags of garden soil because online they showed to be in stock. They notified me that the order was cancelled because they did not have stock, even though the website shows there is more than enough for my order. My frustration is because while they cancelled the order, they did not issue an immediate refund. I need to purchase somewhere else but am in limbo because I must wait for the funds to be reinstated to my account. I don't complain often but think this is inexcusable. I needed the soil now, not at some undetermined time. They did not seem to care about the inconvenience. I do not understand.
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2 comments
Anonymous
#1369252

What kind of soil did you buy that 35 bags cost $300? Also, if $300 put you outside of your limit then you probably shouldn't be wasting money on dirt.

Anonymous
#1369240

Unfortunately computers don't go out and look at the shelf to see whats there. You will get your full refund, it's just that credit card companies are always slower at processing refunds than they are sales.

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Review
#1099869 Review #1099869 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Unprofessional customer service
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Dismissive To Customers

Lowes in Brenham, Texas - Purchased dishwasher

5.0
Details
They don't keep appliances at store, don't know where they come from. Ordered a dishwasher and said it would arrive in 3-7 days. We are on day nine and they said there is a P.O. but that's all there is in the notice. So I'm assuming that they have to purchase the item from manufacturer and haven't yet so my money that they have is in their account drawing interest till they purchase it. I order a auto part a couple of months ago and got it 10 days later, it came from Japan. I could have ordered this from an online independent appliance dealer or off eBay and had it in a week. Never again will I buy anything from Lowes, they need to change their name to Slowes.
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1 comment
Anonymous
#1280997

Lowe's does stock many appliances, but your must be on back order or special order.I usually cannot find anyone with enough competence to help in the appliance dept.

Suggest that you cancel your order.

Review
#1002136 Review #1002136 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Purchase was 11 days ago still not shipped
  • Waited 2 weeks to receive order
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Lowes in San Antonio, Texas - False advertising on appliance delivery dates

3.4
Details
Lowe's lures consumers into buying major appliances and does the bait and switch on delivery dates. This has happened to me twice now, and I've detected a dangerous pattern. After paying and waiting a week or two until my delivery date, Lowe's calls and says there's been a delay in shipment. In fact, they called me this time to tell me the appliance I ordered was out of stock across the entire US. This was interesting, because that's not what they said when I paid or the day after I paid, when they called to confirm my order and delivery date. The delivery date slid by 3 - 4 weeks, before I cancelled the order and found the same model at Home Depot, with a delivery date in 3 days. This is false advertising because each time I selected Lowe's, I did it on price, brands and availability. It's part of the overall selection process. I'll be using Home Depot from here on.
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1 comment
rollo2016
#1165018

Perhaps it's just that particular Lowe's location. I have never had a problem and in fact buy all our appliances at Lowe's.

Review
#855003 Review #855003 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue
Preferred solution
Stop lying about delivery dates. You lost me as a customer, but there's still hope for others.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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