State: Texas Clear all filters (289 of 4791 reviews match)
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Lowes in Killeen, Texas - No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
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Review
#1465405 Review #1465405 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
3.5
Details
I want to start by saying that the end result of our remodeling job with Lowes was beautiful. Unfortunately, I do not feel we received the level of customer service or value that I normally expect from Lowes. The bid that we received from Lowes was substantially higher...
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Review
#1464690 Review #1464690 is a subjective opinion of poster.
Pros
  • Final result was very nice
Cons
  • Customer service experience was terrible
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction
Tags
  • Home Improvememt

Lowes in Richardson, Texas - Unauthorized Transaction

I bought a dryer online from Lowes in August 2018, they didn't draft my account until mid October. Then yesterday 12/18/18 they drafted my account again. I called Lowes and they told me they need to do research to find out what happened, it may take a few days. Umm you charged me twice for the same item! Its 6 days before Christmas and I have 5 kids. Warning DONT BUY ONLINE WITH LOWES OR USE A CARD WITH THEM
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Review
#1428095 Review #1428095 is a subjective opinion of poster.
Reason of review
Charged my card twice for same item
Loss
$685
Preferred solution
Full refund
Email from LOWE'S: (why did I expect this?) ______________________________________________ We are unable to process your request at this time because your request did not meet the following requirement(s) of the offer: Your sales receipt did not indicate the purchase...
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4 comments
Anonymous
#1616162

Neither Lowe's nor Energizer gives a *** Duh. The point of the promotion was to make you purchase two packages even if you didn't need them.

Your e-mail to them was charming though. It's cute that you think the friendly threat will make a difference.

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Review
#1425562 Review #1425562 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction

Lowes in Plano, Texas - Terrible window replacement experience

1.0
Details
Began this nightmare in March of 2018. Had 22 windows to be replaced. Lowe’s required 100% ($12,000) payment upfront upon signing contract. Was told windows would be ready in 6 weeks. It’s now December of 2018. Still waiting for job to be finished. Have taken over 12 days off work to wait for installations that never happened. Requested multiple times for contact by store manager. He never calls. I don’t know what I have to do to get this job done. Lowe’s only wants your money. The *** with customers. Just want everyone to know to stay away from this store!!!!!!
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Review
#1423932 Review #1423932 is a subjective opinion of poster.
1.0
Details
Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking...
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Review
#1423088 Review #1423088 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund
2.5
Details
Last year I had a wood fence installed at my home. in Llano Tx. From the very beginning I had problems. Used their installer. 1st the installer said not all the parts I ordered were not there and I would have to pay them to get them. Lowes said all the parts were there...
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Review
#1413097 Review #1413097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
Tags
  • Fence Install
1.0
Details
I purchased the lawnmore last year and used it 4 times. After sitting for a few months, I took it out to trim my front yard but it would not start. I took it to Lowes and was told that the Manufacture would warranty the repairs for up to $120. I left it to get...
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5 comments
Anonymous
#1599665

Lawnmower warranty’s have never covered spark plugs, air filters or common maintenance parts and labor. In the owners manual along with probably a thousand Youtube videos shows you how to do it.

For a few dollars you could have changed them out yourself, like the rest of us do. Consider it an expensive lesson in life.

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Review
#1401295 Review #1401295 is a subjective opinion of poster.
Cons
  • Useless extended warranty
Reason of review
Warranty issue
Featured
1.0
Details
Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my...
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

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Review
#1392773 Review #1392773 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
BUYER BEWARE!!! Spent $3200 to get cabinets and a vanity installed at the store on Bryant Irvin. I received a call 3 weeks after placing the order stating that everything was in. Twenty minutes later, I received another call starting that part of the cabinet was back...
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1 comment
h.kitchener
#1574920

Why don't you just cancel the order and go elsewhere? Apparently, Lowe's doesn't really care to have your business.

Review
#1374208 Review #1374208 is a subjective opinion of poster.
Reason of review
Order processing issue