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Lowes review in Houston, Texas: Where is my washer

1.0
Details
My son-in-law purchased a washer for me on 3/30/2019. He put a wrong telephone# on the order when he purchased it. I spent almost 2 hours on the telephone yesterday (4/1/2019) trying to change that telephone # and find out when my washer was going to be delivered. When I called 800-810-6012, I was told that I needed to call the local delivery company and talk to them. When I called them, I was told that I needed to call the store where I purchased the washer. When I called them, I was told that I needed to call the delivery service at the 800#. I lost it, at that point, and the sales person was finally agreeable to help me. He called the 800# twice, with me on hold, and was hung up on. I still don't know where my washer is and when it will be delivered. My husband and I purchased a refrigerator from Lowe's, several years ago, and had a bad experience with the delivery service then. They broke a shelf inside the fridge, when delivering it and would not take responsibility for it and fix it. We ended up having to purchase a fridge elsewhere. Their delivery service is horrible!
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1 comment
Kanijah
#1667957

Boycott racist lowes

Review
#1505504 Review #1505504 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Purchase not delivered
Reason of review
Problem with delivery
Loss
$739
Preferred solution
Deliver product or service ordered

Lowes review in Nacogdoches, Texas: They damaged my home & Furniture

had Lowe's bring me a new ice box when workers where bring it in they damaged my walls and a $250,000 dinning room set offered me only $3,000 to cover damage that won't even cover shipping to get my dinning room Furniture fix much less the two walls this happened almost 1 year ago . Fixing to fill in our court I think one year is long enough need to get everything fixed they also had me get a cost on the dinning room set cost me $2,000
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Review
#1500035 Review #1500035 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Problem with delivery

Lowes review in Killeen, Texas: No customer service

1.0
Details
I have been working on one of my rental houses in Killeen the last month and always shop at Lowes. There are a lot of employees working there. However, they are focused on Lowes needs, not the customer that is needing help. You see them walking around like on assignment or setting up merchandise shelves but no one is asking if they can help you. I normally shop at the store closer to home in Temple. They are much more focused on customer service but could use more staff. I believe the issue starts with the local management. Employees need to remember the first reason they are there is for the customer, not their supervisor.
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Review
#1465405 Review #1465405 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service

Problems with Lowes bathroom remodel

3.5
Details
I want to start by saying that the end result of our remodeling job with Lowes was beautiful. Unfortunately, I do not feel we received the level of customer service or value that I normally expect from Lowes. The bid that we received from Lowes was substantially higher than other bathroom remodeling bids we received. In the end we decided to spend the extra money for two reasons. The first is that they promised to provide a single point of contact in the store and told us that they would manage the contractor performing the work. The second was the life time leak warranty. I don't know how the leak warranty will work out, but the management of our remodeling project was HORRIBLE. The primary problem was that the work was performed whenever the contractor could find someone to work. The result was that it took about 5 months to remodel a bathroom, during most of which the bathroom and our master bedroom closet were not usable. When we called our project manager at Lowes we were told to call the contractor. When we called the contractor he would make promises on when the next workers would be at our home, only to repeatedly to miss those deadlines. We complained, were promised it would get better, then the whole cycle would start again. Given how long we were out of a bathroom and how bad the project management was, I believe that we definitely did not get our money's worth and wish we had rolled the dice on a contractor that was 20% less!
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Review
#1464690 Review #1464690 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Pros
  • Final result was very nice
Cons
  • Customer service experience was terrible
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction
Tags
  • Home Improvememt

Lowes review in Richardson, Texas: Unauthorized Transaction

I bought a dryer online from Lowes in August 2018, they didn't draft my account until mid October. Then yesterday 12/18/18 they drafted my account again. I called Lowes and they told me they need to do research to find out what happened, it may take a few days. Umm you charged me twice for the same item! Its 6 days before Christmas and I have 5 kids. Warning DONT BUY ONLINE WITH LOWES OR USE A CARD WITH THEM
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1 comment
Anonymous
#1759373

Yes!

Review
#1428095 Review #1428095 is a subjective opinion of poster.
Reason of review
Charged my card twice for same item
Loss
$685
Preferred solution
Full refund

Lowes review in Conroe, Texas: Energyizer $5 Rebate Rejection

Email from LOWE'S: (why did I expect this?) ______________________________________________ We are unable to process your request at this time because your request did not meet the following requirement(s) of the offer: Your sales receipt did not indicate the purchase of $15 or more of qualifying Energizer Products Please return this entire email with all the missing information requested to the following address by: December 30, 2018 Lowes Checks Resubmit Offer #215401 P.O. Box 740923 El Paso, TX 88574-0923 Please allow 4 weeks from the date you mail this resubmission for final processing. If you have any questions, please call (877) 204-1223 Sincerely, Customer Care Department ID: 433082590 (215401) - HQGL-6845-0181 _______________________________________________ BOBA RESPONSE: To whom it may concern: We made our purchasing decision for a 24 pack of ENERGIZER double AA batteries on that particular day because the PRODUCT PACKAGING and KIOSK DISPLAY were BLATANTLY AND SPECIFICALLY AND BOLDLY MARKED with a $5 REBATE COUPON OFFER. The price of the product was $14.99 I am now to understand that you are refusing to honor our rebate because you very conveniently down-marked the product pricing by exactly one penny below the $15.00 minimum purchase requirement? How fabulously convenient for you is that? We will not be resubmitting anything. Kindly process the rebate or we will never shop at Lowe's again NOR will we ever buy Energizer products due to your DECEPTIVE REBATE ADVERTISING TACTICS. Further, I will let EVERYBODY know within 875 miles north south east and west in the great state of Texas what you are trying to pull. You have this ONE CHANCE to redeem yourselves and win our business back. OVER AND OUT! GOD BLESS TEXAS!
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5 comments
Anonymous
#1616162

Neither Lowe's nor Energizer gives a *** Duh. The point of the promotion was to make you purchase two packages even if you didn't need them.

Your e-mail to them was charming though. It's cute that you think the friendly threat will make a difference.

Anonymous
#1759374
@HYJ

You obviously either work for Lowes or have stock. Either way you’re a jerk.

Anonymous
#1614389

Did you bother reading the rebate form before you sent it in?

Anonymous
#1614293

dang, you fell for one of the oldest tricks in the retail rebate book didn't you? Nothing you can do but shop somewhere else i'm afraid.

But you'll be back. They always come back.

Anonymous
#1614109

They really don’t care about your business. Shop local.

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Review
#1425562 Review #1425562 is a subjective opinion of poster.
Product
Energizer Battery
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction

Lowes review in Plano, Texas: Terrible window replacement experience

1.0
Details
Began this nightmare in March of 2018. Had 22 windows to be replaced. Lowe’s required 100% ($12,000) payment upfront upon signing contract. Was told windows would be ready in 6 weeks. It’s now December of 2018. Still waiting for job to be finished. Have taken over 12 days off work to wait for installations that never happened. Requested multiple times for contact by store manager. He never calls. I don’t know what I have to do to get this job done. Lowe’s only wants your money. The *** with customers. Just want everyone to know to stay away from this store!!!!!!
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Review
#1423932 Review #1423932 is a subjective opinion of poster.
Service
Lowes Window Installation

Lowes review in Dallas, Texas: Item never received

1.0
Details
Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking ticket with FedEx and had me follow up with FedEx on the delivery. I called Fedex and they stated that the package was lost and to call Lowes to start lost package processing. I called Lowes and asked for the item to be reshipped. They said ok and a store manager will call me in 24hrs. That never happened. I call Lowes again and this time they said that they sent the request to the wrong store and that a store manager from the correct store will call me in 24 hrs. Again that never happened. Lowes failures : - email updates on delivery status was never sent - store managers never called - why should I be the one to call FedEx when it wasn't me who contracted with them to deliver the item. Take away : NEVER shop online with Lowes. Go to there competitors instead or even better Amazon as they will make sure everything is right.
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Review
#1423088 Review #1423088 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Full refund

Lowes review in Llano, Texas: Very dissatisfied

2.5
Details
Last year I had a wood fence installed at my home. in Llano Tx. From the very beginning I had problems. Used their installer. 1st the installer said not all the parts I ordered were not there and I would have to pay them to get them. Lowes said all the parts were there including locks for the gates. I called the store numerous times, they said i had to work it out. I called the lowes manager finally he said he would credit my account $1000.00 I had 6 months free interest. I made a payment each month thaen at the end of 6 months I went to pay my account off and they did not credit my account, not $ one dollar. I called the store and the new manager said she would check into it and when I talked with her again she said she could not find any notes about my $1000.00 Needless to say I now shop at Home Depot, where I just bought a matching pair Wash & Dryer. I will never trust Lowes nor refer anyone to them.
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Review
#1413097 Review #1413097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
Tags
  • Fence Install

Lowes review in New Braunfels, Texas: Lawnmore repairs

1.0
Details
I purchased the lawnmore last year and used it 4 times. After sitting for a few months, I took it out to trim my front yard but it would not start. I took it to Lowes and was told that the Manufacture would warranty the repairs for up to $120. I left it to get repaired. A week later I recieved a call from Lowes telling me the lawnmore was ready. When I went to pick up the lawnmore, I recieved a bill of $103.00. I asked what was extent of the repairs. I was shown an invoice that explained that a spark plug and air cleaner was replaced. I could not believe that a spark plug and air cleaner plus the labor was that expensive. I told them I was not happy with the invoice and refused to pay that amount. After arguing with them the bill was reduced to $60 for only the labor. I then asked about the $120 for the warranty andwas told that it was already included. I can't believe that the total repairs to fix the lawnmore would cost $120 plus $103 which equals to $203. I will NEVER BUY from Lowes, nor take anything to Lowes for repairs!!
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5 comments
Anonymous
#1599665

Lawnmower warranty’s have never covered spark plugs, air filters or common maintenance parts and labor. In the owners manual along with probably a thousand Youtube videos shows you how to do it.

For a few dollars you could have changed them out yourself, like the rest of us do. Consider it an expensive lesson in life.

Anonymous
#1599656

The warrant document states exactly what it covers. Why do you feel a warranty should cover consumer abuse and failure to follow directions or properly maintain their product?

Anonymous
#1598330

HIGHWAY ROBBERY!!! YOUR WARRANTY SHOULD HAVE COVERED EVERYTHING>.

THEY RIPPED YOU OFF! REPORT THEM TO THE BBB!

Anonymous
#1598292

More than likely all they had to do was put fresh gas in it. If you had let it sit for a few months and hadn't stabilized the gas it had more than likely gone bad.

Anonymous
#1598196

It seems they make their money by taking advantage of people that can't or won't do the maintenance on their lawn mowers, doesn't it? Odd.

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Review
#1401295 Review #1401295 is a subjective opinion of poster.
Service
Lowes Lawn Mower Repair
Cons
  • Useless extended warranty
Reason of review
Warranty issue